Weiser Smartcode 10 Troubleshooting: Step by Step Guide

Weiser Smartcode 10 Troubleshooting: Step by Step Guide

This Weiser SmartCode10 troubleshooting article will focus on solving the common Weiser SmartCode 10 problems and help your lock work again.

Last Updated on August 29, 2023 by Vincent Zhu

Introduction

Weiser SmartCode 10 is an electric deadbolt that can be used with the Weiser Lock system. It’s designed to offer a convenient way to lock and unlock your door with a keypad.

The Weiser SmartCode 10 is a tremendous keypad deadbolt door lock with some issues. If you’re having trouble with your Weiser Smartcode 10, don’t worry: we’ve got some solutions for you!

This article focuses on troubleshooting a Weiser SmartCode 10 deadbolt and lock. You will find information about common problems.

What is Weiser SmartCode 10?

What is Weiser SmartCode 10

Weiser Smartcode 10 is an electronic door Lock. This door lock can be installed on a door to access authorized persons via a keypad or card reader.

The lock can be programmed only to access specific regulations you enter manually. It comes in different finishes to match it with any decor.

Why is Weiser SmartCode 10 popular?

Weiser SmartCode 10 is a popular choice among homeowners and businesses because it’s a well-rounded product that combines simplicity with security. Plus, it has an impressive range of features that make the entire experience hassle-free. The following are some of the features that make SmartCode 10 so popular:

  • Easy to Use: The Weiser SmartCode 10 is easy to use, and the keypad is designed to see it even in low light. It also has an audible feedback tone when you press any button on the keypad, making it more accessible.
  • Reliable: This lock comes with a battery, so you don’t have to worry about losing power while unlocking your door or entering a code.
  • Secure: This lock works well with most types of doors, including metal and wooden ones, so you don’t have to worry about installing it on your home or office door!
  • Accessible to the program: Enter a 4-6 digit code into the keypad on the outside of your door, and then you can program the Weiser SmartCode 10 lock.
  • Easy to install: The Weiser Smartcode 10 deadbolt lock is easy to install and does not require a professional locksmith or electrician for the installation process. You can easily program this device yourself without having to call anyone in.
  • Affordable price: The Weiser Smartcode 10 is cheap, so you will not have any problem affording it if you want to get one soon.

Weiser SmartCode 10 Led Status and Keypad Warnings

Weiser SmartCode 10 Led Status and Keypad Warnings

The Led Status function is a diagnostic tool that helps troubleshoot your door lock.

  • Blinking Green: Unlocked
  • Flashing green and red: Unlocked, Low Battery
  • Blinking amber: Locked
  • Flashing amber and red: Locked, Low Battery
  • Blinking red (even when switch #1 is off): Low battery
  • Solid red: The battery level is too low. The door preparation is incorrect, causing the latch to bind.

The keypad flashes red with fast beeping sound for 3 – 4 seconds

  • Low battery: Replace the battery
  • The door is not locked: Relock the door
  • No user code programmed: Program at least one user code

The keypad flashes red with a slow beeping sound for 15 seconds

  • Three incorrect codes entered or three timeouts: Re-enter code after 60-second keypad lockout

Common Weiser SmartCode 10 problems and troubleshooting

The backlight on your Weiser SmartCode 10 is not working

If the backlight on your SmartCode 10 is not working, try the following troubleshooting steps:

  • First, ensure that there isn’t anything blocking its path between itself and a light source (such as furniture). If there isn’t anything obstructing its way, try cleaning any dust off of both sides of the keypad before attempting another entry.
  • Verify that you are pressing the button correctly. The buttons must be pushed straight down and held for two seconds to register a keypress.
  • Check to make sure that it is not lit up brightly. If it isn’t lit, the batteries may have an issue. To replace them yourself, remove the battery compartment cover from the inside of your door and replace the old batteries with new AA batteries (do not mix old and new).
  • Make sure to match polarity when inserting new batteries into their respective slots. Once you’ve replaced them, close your door and try turning on your entry knob again.
  • Verify that no dust or debris blocks finger access points around each button’s housing area.

Please note that ShineACS Locks is just writing the Weiser SmartCode 10 lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. If you can’t finally solve your problem with our article content, please get in touch with the Official aftermarket.

If you can not solve the problem with the above steps, upgrading or replacing your existing home locks may be time. Try our premium keyless door locks for convenience and peace of mind without any changes when installation.

Weiser SmartCode 10 feels sticky or hard to turn.

SmartCode 10 is not responding

If your Weiser SmartCode 10 feels sticky or hard to turn, There are a couple of reasons you may experience a sticky or hard-to-turn knob.

  • The Weiser SmartCode 10 knob is not lubricated; over time, the gears inside the unit can become stiff and require more force to turn. This can be fixed by removing the back cover and applying silicone grease to the gears inside.
  • The lock you are attempting to program is damaged or defective. This problem can be resolved by replacing broken parts on the lock with new ones from Weiser or by having it repaired at an authorized dealer like us!
  • Try applying some WD-40 lubricant around its surface where it meets up with its mounting plate. This will help loosen things up so they move freely again.

Weiser SmartCode 10 is constantly beeping.

If your Weiser SmartCode 10 constantly beeps, it could be due to the following problems.

  • Batteries problem: To fix this problem, first remove the cover at the bottom of your entry door and replace all four AA batteries with new ones. Ensure you install them correctly with positive and negative sides marked on the back of each battery (see diagram below).
  • Once you have replaced and installed all four AA batteries correctly, close up your Weiser SmartCode 10 by snapping it back into place. The beeping should stop once you have finished replacing all four AA batteries if this was indeed what was causing this issue in the first place.
  • It May need to be reprogrammed or replaced. To determine whether or not this is the case, check to see if the battery symbol (a battery with an arrow) has changed from green to red.

Weiser SmartCode 10 is not responding when you enter a code

If your Weiser SmartCode 10 is not responding when you enter a code, there may be a battery or power supply problem.

  • Make sure you are entering the correct user coder.
  • Make sure the battery is charged and replace it if necessary.
  • If this does not solve the issue, check to ensure there isn’t any debris around the contact points on your device.
  • Another thing to check for is corrosion on the back of either side of your SmartCode 10’s case; this will prevent it from making proper contact with its reader pad during entry and lock/unlock operations.

Weiser SmartCode 10 is still not working after replacing the battery

SmartCode 10 is still not working after replacing the battery

You can try a few things if you’ve replaced your Weiser SmartCode 10 battery but still have trouble.

  • If you have replaced the battery in your lock and it is still not working, there may be an issue with your Weiser SmartCode 10 system. This can occur when a new battery is installed in an old lock that was previously programmed to use another device (such as a keypad).
  • Make sure the code has been registered correctly. If you’ve changed out batteries and have difficulty registering a new code, ensure that the old one hasn’t somehow survived. The easiest way to do this is to try manually unlocking your door with the original keypad – if it opens, all settings are good (and no one else knows your code).
  • Try testing another device on the same as this lock setup (if possible). In some cases, an incompatibility between devices can cause problems like those described above. When two devices compete for access to a frequency channel or bandwidth, it causes interference that prevents both from working correctly.

Weiser Smartcode 10 can not program a new user code.

Sometimes, you may find that programming a new user code into your SmartCode 10 door lock is not working. This can be very frustrating, but it is essential to remember that this issue can be solved easily by simply resetting the device.

Smartcode 10 can not program

If you are having trouble programming a new user code into your SmartCode 10 door lock, please follow these steps:

  • This can occur if you cannot program the existing keypad with a new code or when there is an issue with the wiring between the keypad and your Weiser SmartCode 10 door lock.
  • Make sure that all previously programmed codes have been deleted.
  • Ensure all wires are correctly connected using proper wires at all connections, including both ends of each wire and any splices between them.
  • Try pressing “0” and “9” repeatedly while holding down one until you see all four digits light up; press 0 again if necessary until you reach 0-9 once more before releasing 1.
  • You must do this by pressing and holding down the # key on your remote control for 10 seconds until the LED indicators flash twice in succession (once every second). Once this has been done successfully, try programming your new user code and see if it works now!

The turn piece does not rotate smoothly after installation

If your SmartCode 10 door lock turn piece does not turn smoothly after installation. Please try the following solutions:

  • The keypad was installed too far away from the door. The door must be within a certain distance of the keypad to read and send signals to unlock or lock it and detect when someone has touched the buttons on their device. If this happens, try moving your Weiser SmartCode 10 closer to your door so they’re closer together, and chances are they’ll work more effectively!
  • You didn’t execute the Door Handing Process: The door alignment issue (latch and strike are misaligned) causes components to go out of sync. It would help if you repaired the door to align the latch and strike.
  • A gap between the door and frame that’s too large. The lock mechanism must be able to turn freely, so ensure no excessive space between the edge of your door and its frame. If you have a double-door lock system, check both sides for any gaps or bent hardware that might impede movement.
  • Maybe the hole in the door is installed in the wrong position. Please try to remove the lock and reinstall it.
  • The strike and deadbolt latch are not aligned, causing the catch to stick. Please Adjust the tabs on the lower yield to help align the upper latch and strike.
  • The hole in the door frame for the latch bolt is not drilled deep enough: Make sure the hole in the door frame is drilled at least 1″ (25 mm) deep.

Status LED is solid red after a Door Handing Process

Status LED is solid red after a Door Handing Process

If you see that your lock’s status LED is solid red or is not working at all after performing the Door handling process:

  • Please check the battery and make sure it has enough power. If not, please change with new batteries.
  • Your system is attempting to activate the door. Please wait until it turns off before entering or leaving.
  • If the LED blinks once per second, this indicates a failed connection between your keypad and the Weiser SmartCode 10 system. The cause could be one of many things, such as bad wiring in either area or an internal problem (like it’s out of battery).
  • Status LED is solid red after the programming process ends (Door handling process).​ This means that an error was performed during programming and that you should try again at another time.
  • Please ensure the Door preparation process is correct; if not, this will cause a solid red light.

The deadbolt latch does not extend or retract.

The deadbolt latch does not extend or retract

If your deadbolt latch doesn’t extend or retract when trying to lock or unlock the door, please push the following steps:

  • This could be caused by a broken or faulty motor requiring replacement. In most cases, it’s because of dirt getting into the gears.
  • If this is the case with your lock, try cleaning the inside of your deadbolt door with a cloth and then reinserting it into your door frame (make sure you don’t damage any wiring while you do so!).
  • There might be something blocking its motion. First, check that nothing is stuck in there, such as paper clips or dirt/debris inside it;
  • Then, check all wires to ensure they’re secure (they should be connected tightly). If that doesn’t work, try cleaning out any dirt around where you put them, too!
  • The door handing process was not operated correctly: Please try again and ensure to press and hold the button until the battery pack of fully inserted.

The batteries drain fast.

The most common Weiser SmartCode 10 problems are battery life, Wi-Fi connectivity, and issues with the app.

  • Battery life: The batteries in this lock can drain quickly if you forget to turn off the AutoLock feature or keep your phone unlocked for too long. If that happens, replace the batteries (they’re easy to find at any hardware store).
  • To make sure you’re not draining your batteries too fast, keep an eye on how much time is passing between unlocking sessions and check whether or not you have AutoLock enable
  • Keypad error.

The Lock button does not lock the door.

The Lock button does not lock the door

If you are having issues with the smart lock not working, a few things could be causing this.

  • The battery is too low to lock the door: First, try resetting your system by removing all of the batteries from your remote and key fob for at least five minutes (this will ensure that no power remains in either device).
  • Then, replace them and test out locking mechanisms with each type of device separately before trying both together. If this isn’t resolving any issues, continue troubleshooting below!
  • Maybe you installed the wrong deadbolt latch; please ensure you are not using the older lock’s deadbolt latch for your new Weiser Smartcode 10 lock.
  • Please ensure you have programmed user codes for your Weiser Smartcode 10 lock. If not, the lock button can not be used to lock the door.

The keypad is unresponsive.

If your keypad isn’t responding to input, follow these troubleshooting steps:

  • Unplug your lock from power for 5 minutes, then plug it back in. This will reset the keypad door lock and clear any possible memory errors or corruption causing issues with its operation (this also works for most dead batteries).
  • Make sure you are using fresh batteries.
  • Make sure there’s power going through before resetting anything else! Another thing you could do is unplug wire connections from both ends, then plug them back up again, ensuring none are loose before doing so.
  • Maybe the keypad lockout: If you have entered three wrong user codes, the keypad will lock for 60 seconds. Now, please wait and try again after 60 seconds.
  • Keypad error test: Install four new AA batteries and turn switch #3 to the ON position. Test each button on the keypad and listen for a beep on each button press. If beeping is not heard on all buttons, maybe some buttons are broken now; please get in touch with after-sales support.

Weiser SmartCode 10 programming

Weiser SmartCode 10 programming

The programming portion of this book is divided into two sections: “Programming Without A Master Code” and “Programming With A Master Code.”

About the Master code: Using a Master code is an optional, added-security measure. It is not enabled by default. A Master Code is used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed as a user code, though this is not recommended). The Master Code must be 4-8 digits.

Programming timeout: If no button is pressed for five seconds, the system will time out, and you must restart the procedure.

Programming With a Master code

  • Keep the door open. Press and HOLD the Program button until the keypad flashes green (about 5 seconds).
  • For Enabling and Setting the Master code, Enter a new Master code
  • For Disabling the Master Code: Press the Lock button once and Enter your master code.
  • Press the Lock button once.
  • Re-enter the Master code.
  • Press the Lock button once.
  • If programming is successful, the keypad will flash green once with one beep. If programming is unsuccessful, the keypad will flash red three times with three beeps. Make sure the Master code has not already been programmed. Attempt the procedure again and enter the same new Master code in steps 2 and 4.
  • Ensure switch #3 is on, and press the Program button once. If you hear three beeps and see the keypad flash green three times, the Master code is enabled.

Adding User Codes (With a Master Code)

Adding User Codes (With a Master Code)

  • Keep the door open. Press the Program button once. The keypad will flash green, and you will hear three beeps.
  • Enter the Master code.
  • Press the Lock button once.
  • Enter new user code.
  • Press the Lock button once.
  • If programming is successful, the keypad will flash green once with one beep. If programming is unsuccessful, the keypad will flash red three times with three beeps.
  • Ensure the user code is not duplicated and that it is between 4 and 8 digits during your next attempt. Make sure the lock has room for an additional code. If all user codes are filed, delete a code to make room for this one.
  • Make sure to enter a valid Master code in step 2.
  • 6. While the door is open and locked, test the user code to ensure it unlocks.

Deleting a Single User Code (With a Master Code)

Deleting a Single User Code (With a Master Code)

  • Keep the door open. Press the Program button once. The keypad will flash green, and you will hear three beeps.
  • Press the Lock button once.
  • Enter the Master code.
  • Press the Lock button once.
  • Enter the user code to be deleted.
  • Press the Lock button once.
  • Re-enter the user code to be deleted.
  • Press the Lock button once.
  • If programming is successful, the keypad will flash green once with one beep. If programming is unsuccessful, the keypad will flash red three times with three beeps. Make sure to enter the same valid code in steps 5 and 7.
  • Make sure to enter a valid Master code in step 3.
  • Test the user code while the door is open and locked to ensure it no longer unlocks.

Deleting All User Codes (with a Master Code)

  • Keep the door open. Press the Program button once. The keypad will flash green, and you will hear three beeps.
  • Press the Lock button once.
  • Enter the Master code.
  • Press the Lock button once.
  • Press “9” six times.
  • Press the Lock button once.
  • Press “9” six times.
  • Press the Lock button once.
  • If programming is successful, the keypad will flash green once with one beep. If programming is unsuccessful, the keypad will flash red three times with three beeps. Enter a valid Master code in step 3 during your next attempt.
  • Press the Lock button while the door is open and unlocked. If the latch bolt does not extend to the lock, all codes have been successfully deleted.

If you want to know how to change the Weiser Lock code, please check this article: How To Change Weiser Lock Code? Detailed Step-by-Step Guide.

Programming Without a Master code

To know how to program Weiser SmartCode 10 without programming code, please check this Weiser programming video:

How to program Weiser SmartCode 10 without programming code,

Weiser SmartCode 10 battery change

  • Remove the battery pack.
  • Dispose of batteries: Dispose of them according to local laws and regulations.
  • Install new batteries in the battery pack: Ensure correct polarity. For best results, use new, non-rechargeable Alkaline batteries only.
  • Reinstall the battery pack.

Weiser SmartCode 10 factory reset

If your Weiser SmartCode 10 lock displays an error message or something else you can not solve, you can now reset it to factory settings.

Please note the factory reset without programming code will delete all user codes and master codes; you have to factory the Weiser SmartCode 10 lock:

  • Remove the battery pack.
  • Press and HOLD the Program button while reinserting the battery pack. Keep holding the button for 30 seconds until the status LED flashes red.
  • Press the Program button once more. When the LED flashes green, the lock has been reset.

Weiser SmartCode 10 manual

If you are looking for the Weiser SmartCode 10 manual, you can download it here. These smart lock manuals will help solve most Weiser SmartCode 10 lock problems.

Conclusion

We hope this Weiser Smartcode 10 Troubleshooting guide has helped you solve the Weiser Smartcode 10 problems. If you have more keypad door lock questions, please contact ShineACS Locks anytime.

For more Weiser lock troubleshooting:

Author

  • Weiser Smartcode 10 Troubleshooting: Step by Step Guide 5

    Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time.

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