The Kwikset Halo is an innovative smart lock that taps into the power of Bluetooth to give you a secure home. It has a keypad, touchscreen, and an app that lets you unlock your lock with your phone. But what happens when the device isn’t working?
Let’s look at some common Kwikset halo problems and troubleshooting tips so you can get back on track quickly!
What is a Kwikset halo lock?
Kwikset Halo is a smart lock that uses Bluetooth to connect to your smartphone. The lock has a touchscreen and can be controlled with your smartphone.
The lock can be programmed to lock automatically when you leave the house or give you an alert if someone enters the home while you’re away by sending an email notification or push notification to your phone of who’s there—and even where they are within.
It’s easy to install and set up, as well as use. It’s also easy to connect to the internet, use other intelligent devices, and share with family and friends.
Why is Kwikset halo so popular?
A smart door lock is a great way to make your home more secure, and Kwikset’s Halo is one of the most popular smart locks on the market. Why? It has several features that make it stand out from other smart locks.
Here are some of the reasons why Kwikset halo is so popular:
- Smart APP: The app also allows owners to receive notifications when someone uses the lock; if something happens at your house, you will know about it immediately instead of waiting until someone tells you.
- It’s easy to connect. You can connect your lock to Wi-Fi with an easy four-step process that takes less than two minutes. There’s no need for technical expertise or experience connecting devices to Wi-Fi networks.
- It’s easy to use with other apps and devices in your home.
- Kwikset has developed an app that allows users to add codes from other devices such as a phone or tablet computer. This makes it easier than ever before for people who have different devices to all be able to use one lock without having separate keys or key fobs.
- It’s easy to install and set up: You can get started in minutes by downloading the app onto your phone (which doesn’t require any additional hardware). Either way, both options are user-friendly and easy to use — even for people who aren’t tech-savvy!
- It’s easy for everyone in your home: If everyone has their smartphone, everyone can have their digital key (this makes it super convenient for guests too).
Kwikset halo parts
If you’re experiencing trouble with your Kwikset Halo Smart Lock, learning these parts may help remedy the problem. If you need replacement parts for your Kwikset halo, and now let’s try to know the function of each component:
- The interior assembly is secured to the door frame. This contains the battery and all of its electrical connections.
- The exterior assembly attaches to your door’s handle or knob. This is what you see on the outside of your house when you close your front door.
- Mounting plate: This part is in charge of securing your deadbolt so it does not come loose or get damaged during use.
- Keys: The keys are crucial parts of your intelligent lock system because they allow users to open their doors without access codes or other digital entry methods.
- Batteries: The batteries are required for the smart lock to function correctly, so be sure you have a fresh set of four AA alkaline batteries before beginning the installation of your Kwikset™ Halo™ Smart Lock.
- The latch is the part that allows the lock to open when it senses a key fob nearby automatically. If your latch is broken, it will not close correctly, and your door will remain unlocked even when you think you’ve locked it.
- The strike is the part that holds up and connects each side of the door frame so that they are securely attached. If this piece breaks or becomes loose, then this may cause problems with opening and closing doors properly due to improper alignment and other issues such as rattling noises during use.
Common Kwikset halo problems and troubleshooting
The Kwikset Halo Smart Lock is a great smart lock that makes it easy to control your door locks wherever you are. If you’re having trouble with your Kwikset Halo Smart Lock, try the following solutions:
Kwikset halo is not working
If your Kwikset Halo is not working correctly, there are a few things you can do to troubleshoot the problem.
- Make sure the batteries are installed correctly and aren’t worn out. The battery compartment is located on the back of the device. Remove all batteries and replace them with new ones before sliding back on to ensure they’re securely in place. Once you’ve finished reassembling everything, test it out again.
- Suppose the Kwikset halo isn’t working correctly or at all after replacing its batteries; clean around that button using rubbing alcohol so that any dirt or grime can be removed from under where your finger presses down when using that particular button.
- Check the lock status of your door or if any settings require changing on the lock itself. For example, if you have set up auto-lock in advance and don’t want this feature anymore, go into its settings menu and disable it under “Auto-Lock.”
- Pair a second phone: If you have more than one phone, consider pairing both of them with your Kwikset Halo Smart Lock so you can use either one to control the lock. To do this, go into settings on the Kwikset app and tap “Add New Device.”
- Reset your lock: If something has gone wrong with your door lock’s connection or settings, resetting it may help fix some issues!
Kwikset halo is not responding.
If you’re experiencing trouble with your Kwikset halo not responding, here are some common problems and how to fix them.
- Try using the manual key if you have one; this will tell you if your device or battery is a problem. If it works with the manual key but not on its own, it is an issue with how it communicates wirelessly via Bluetooth technology.
- If your lock isn’t working at all, make sure that the batteries are fully charged and that they’re installed correctly. If the problem persists, try using a different set of batteries or replace them altogether with new ones (you may have had a bad batch).
- If this doesn’t work, check that no other devices are causing interference in your home; for example, if you’ve recently purchased another wireless device like a smart speaker or security system for your home networked through Wi-Fi technology (like Zigbee), this could be interfering with signals between the lock and its hub.
- Rehandling: If the Kwikset halo is not responding to your commands, try rehandling it. This will reset the device and pair it with your phone again.
Kwikset halo is not pairing.
If you’re having trouble pairing your new Kwikset Halo smart deadbolt with your smartphone, there are a few things you can try before calling customer service:
- First, check that your Bluetooth is turned on and your phone is not in airplane mode. You should also ensure that the app is up to date and running on the latest version (if applicable).
- If necessary, turn on Location Services in Settings > Privacy & Security (Android) or Privacy (iOS).
- If these steps don’t work, try uninstalling and reinstalling the app from either Google Play Store or Apple App Store.
- Try turning off any background apps running to free up memory space needed by both devices before pairing them together again;
- If this doesn’t work after trying multiple times, then simply reboot both devices before trying again – this should solve any remaining connectivity issues!
- Another option is to pair a new device with your existing Kwikset halo lock using our instructions.
- If all else fails, factory reset your Kwisek lock.
Kwikset halo Bluetooth is not working.
Sometimes the Kwikset halo smart lock will fail to connect with your phone. This can be because of several factors, but most often, it’s because the Kwikset halo hasn’t been paired correctly. Open the Kwikset app and try re-pairing it by following these six steps:
- In the main menu, tap “Settings” (gear icon).
- Tap “Lock Settings.”
- Tap “Bluetooth Pairing Mode.” If this option isn’t available or greyed out, try restarting your phone before attempting pairing again.
- Toggle Bluetooth off and on again, so both devices are in pairing mode simultaneously (this ensures they will pair successfully).
- For your locks to be recognized by the app, ensure that their batteries are fully charged, and their Bluetooth radios are turned on.
Kwikset halo touch screen not working
It’s not uncommon to find that the touchscreen isn’t responding on your Kwikset halo. When this happens, it’s usually because the screen has been activated, but the screen isn’t showing up or lighting up. This can occur if you have a faulty power button or your Kwikset halo is not set up correctly.
If your Kwikset halo touch screen isn’t responding correctly to touches or taps, follow the steps below.
- Check the screen. Make sure it isn’t in sleep mode by tapping the screen with your finger or pressing one of the buttons on the device.
- Make sure that you’ve paired both devices correctly
- Check whether there is any debris under or around the keypad
- Make sure that there are no dust particles on top of it
Kwikset Halo keypad isn’t working.
Your Kwikset halo keypad isn’t working.
- Check that your batteries are inserted correctly (they should be facing towards the circuit board). You may also have to reset your unit through the app if this continues to be a problem.
- If you can’t get your door to unlock by entering the correct code or by touching the physical button on your lock, it could be because something is interfering with its signal.
- Try moving anything away from where they might be blocking the signal—like heavy furniture or other objects that can block Wi-Fi signals.
- If this doesn’t fix it right away, try turning off any devices on your network that are using up bandwidth (such as video games).
- Also, check to see if there’s an update available for the device; if so, download and install it before trying again!
- If your Kwikset halo keypad isn’t responding when pressed or taking longer than usual to unlock itself after being opened using its app, try mashing both buttons until they blink red three times in a row.
The Kwikset Halo key is not working.
If your current keys are not working on your Halo locks, first, please make sure you are using the correct keys. If it still does not work, you can try to use the Kwikset SmartKey rekey tool and your current key to rekey a new key.
For more information about SmartKey rekeying, please check this article: How to Rekey A Kwikset Lock?
Kwikset halo app isn’t working.
The Kwikset halo app isn’t working or keeps crashing on your phone or tablet, or your Kwikset Halo app won’t open or log in properly. There are several reasons why this might happen:
- Double-check all system requirements for compatibility with different browsers before opening any application for downloading purposes;
- Try restarting your device by holding the power button for 30 seconds and then turning it back on.
- If this doesn’t help, try uninstalling and reinstalling the app from Google Play Store or Apple App Store.
- Your internet connection. Ensure your internet is working correctly and you can connect to Wi-Fi. If you have trouble connecting, restart your router or use another network (perhaps one in a neighbor’s home).
- The app itself. Open the Smart Home app on your iOS or Android device and make sure that it is up-to-date with all recent updates by going to Settings > General > Software Update. You may also want to uninstall and reinstall the app if it continues not working correctly after updating.
Kwikset halo is not connecting to Wi-Fi.
If your Kwikset halo can not connect to WIFI, please check the following:
- If the lock isn’t related to your home Wi-Fi network, please make sure your home Wi-Fi network needs is 2.4GHz and password protected with WPA2 encryption.
If you can not see your WIFI network on the phone, please try the following steps:
First, complete the following steps:
- 1. Wait until the Wi-Fi scan is complete (circle stops spinning).
- 2. Tap Manual Settings.
- 3. Manually enter your Wi-Fi name (SSID) and password.
Then complete the following steps:
- 1. Unhide the network or set it to broadcast.
- 2. Complete the lock activation.
- 3. Re-hide the network.
Kwikset halo app is not recognizing my lock.
If your Kwikset halo app doesn’t detect your Kwikset halo lock, first make sure your lock and the app are up to date. If they are, try these steps:
- Make sure that your phone is connected to Wi-Fi or cellular data.
- Try turning off all other Bluetooth devices in the area that could interfere with the connection between the lock and your phone.
- Check for software updates for your smartphone operating system or mobile device manufacturer’s apps (like Spotify).
- Make sure both devices are connected to the same Wi-Fi network; restart both devices (including any routers); reset both devices by holding down their power buttons until they turn off;
If you cannot connect to your lock via Bluetooth after successful pairing:
- Turn off and on the Bluetooth services on your smartphone.
- Power cycle your lock: remove the battery pack, press and hold the program button for 5 seconds, press and hold button A for 5 seconds, then replace the battery.
- Try again. You may need to reboot your phone.
Keypad not lighting up:
If the keypad on your Kwikset halo doesn’t light up when it’s supposed to, it could mean that it needs new batteries:
- Check that the batteries have enough power, are inserted correctly into the battery pack, and that the battery pack is inserted correctly.
- Check that the cable between the keypad and the interior is connected with the proper alignment and is completely inserted.
Kwikset halo jammed
If your Kwikset halo or Kwikset halo touch is jammed, please check the strike pocket. Maybe the strike pocket on your door frame is not deep enough; please ensure the strike pocket is at least 25mm deep.
Pair your Kwikset Halo with a second phone
If you’re trying to pair the Kwikset Halo with a new smart device, then follow these instructions:
- Go to Settings on your smartphone and select Bluetooth.
- From here, turn on Bluetooth if it is not already enabled and click Search for Devices to find the Kwikset app within range of your phone.
If you can not pair your Kwikset Halo with a second phone:
If you are unable to connect with an existing smart lock or if there is no response from it after pressing the button, then try resetting it by following these steps:
- Remove all batteries inside this lock (do not remove any screws).
- Wait five seconds before replacing these batteries so that they may fully recharge themselves again (if necessary).
- Resetting through app settings: If none of these previous fixes has worked for you thus far, then maybe there’s something wrong with your lock itself!
- In that case, I’d recommend trying some troubleshooting techniques via its app settings first before taking any further action (although always keep in mind that we’ll always be here if anything else comes up).
Why is my Kwikset halo lock offline?
If your Kwikset halo lock is offline, it may be because of one of the following reasons:
- The Wi-Fi connection is not working correctly. Check to ensure your Wi-Fi network is on and you have a strong signal. If you use a public network, try connecting to an Ethernet cable instead.
- The Bluetooth connection between the Kwikset halo lock and its app isn’t working correctly. Ensure both devices are within range and turn off any appliances that use Bluetooth connectivity, so they don’t interfere with their communication path (e.g., smart TVs).
- Also, check for any interference from other mobile devices that might be nearby, like phones or tablets; if there’s too much wireless activity in the area, then try moving away from those sources until there aren’t as many signals being sent around at once (this will help prevent interference).
- After making sure all these things are working correctly, then check whether there is still something wrong with either component itself–for example, if one part malfunctions after updating firmware, then all subsequent updates would stop working until the problem was fixed manually by replacing hardware components such as antennas or power supplies.
- Make sure that your battery levels are high.
- Check that there is no physical damage to the hardware or software of the lock.
How to connect Kwikset halo to Bluetooth?
To connect your Kwikset Halo lock to Bluetooth, follow these steps:
Please note: Before connecting your Kwikset Halo to Bluetooth, please make sure your phone has connected to the internet, turn on your phone’s Bluetooth, and stay within the Bluetooth range of the Kwikset Halo lock.
- Download Kwikset app from: kwikset.com/app.
- Create a home account from the Kwikset app.
- Open the Kwikset app on your phone or tablet; tap the “lock button” in the upper right corner.
- Remove the interior cover, hold the “A button” for 3 seconds, and release the “A button” when the lock beeps once and the led flashes blue. Then the app will start searching your Kwikset Halo lock.
- After your Kwikset Halo lock appears in the list, tap on the safety to start the pairing process.
- After pairing successfully, the lock will sound a long beep, and the LED will flash blue. If successful, tap “Yes” to continue. ( If the lock LED flashes Red, this lock may already be in the smartphone’s Bluetooth device list. Remove the lock from the device list and try again).
- Then your phone displays a Pairing Request message; tap “Pair” to allow the lock to pair with your phone(Your lock may prompt you to update its firmware. Tap “Update Now” to update the firmware).
- Now you can enter a customized name for your Kwikset Halo lock.
Kwikset halo Wi-Fi setup after Bluetooth pairing:
- After you enter your name for your Kwikset halo lock, please tap next to continue.
- Then the Kwikset app will begin searching for WIFI connections; please ensure the Wi-Fi network is 2.4GHz and password protected using WPA2 encryption.
- When your home’s Wi-Fi appears in the list, tap on the Wi-Fi name to continue. ( If your Wi-Fi doesn’t appear, tap “Rescan” to search for it again).
- Enter the password for your Wi-Fi, then tap “Submit.” The lock will contact the remote server to finalize the lock activation process.
- A message will appear signifying that the lock activation process was successful. Tap “Ok” to continue.
- Enter a name for the first Access Code. Enter an Access Code or tap “Generate Random Code,” then tap “Submit.”
Kwikset halo reset
You may need to reset your Kwikset halo if:
- The lock won’t turn. This could be because of a mechanical error or because you’ve forgotten the code. Resetting the lock will allow you to use whatever code is currently stored on it again
- The touchscreen is unresponsive or malfunctioning; in this case, try resetting it before replacing it altogether.
- Your Kwikset halo has been keyed incorrectly and needs to be rekeyed
- You set up a new code and forgot it.
- The battery died, and you’re not sure if the old code is still active.
- You’ve changed houses and want to ensure no one can get in with your old key or fob.
Kwikset halo network reset
Network Reset will delete all Wi-Fi settings, Bluetooth pairings, and user associations and remove the lock from the account.
- Press and HOLD A button for 10 seconds. You will hear 1 short beep and see an amber LED.
- Release “A.” You will see a blinking amber LED to indicate now you are in the Network Reset model.
- Press and release the Program button to confirm network reset. The Program button must be pressed within 10 seconds of removing “A,” or the function will time out.
- If successful, you will hear 1 long beep and see a green LED. If unsuccessful, you will listen to 5 rapid beeps and see a blinking red LED. If unsuccessful, repeat step 1.
Kwikset halo System Reset
System Reset will delete all access codes and lock settings, including lock handing. The lock will run the handing process at the end of the System Reset.
- Press “A” 10 times. You will hear a short beep and see a blinking amber LED to indicate it is in system reset mode.
- Press and release the Program button to confirm system reset.
- If successful, you will hear 1 long beep and see a green LED, and the reset process will begin. During the reset process, the LED will blink green/red a few times and will beep when complete. If unsuccessful, you will hear 5 rapid beeps and see a blinking red LED. If unsuccessful, repeat step 1.
Kwikset halo Factory Reset
factory reset Kwikset halo lock will delete all Wi-Fi settings, Bluetooth pairings, and user associations, remove the lock from the account, and reset all lock settings, including handing.
- Delete the lock from the Kwikset app.
- Remove the lock from the Bluetooth list on your device by tapping “Forget Device” in the Bluetooth settings.
- Remove the battery pack.
- Press and HOLD the Program button while reinserting the battery pack. Hold the button for 30 seconds until the lock beeps Status and the status LED flashes red.
- Press the Program button once more. The LED will flash green and red, and the auto-handing process will begin.
- The latch will retract and extend to learn the orientation of the door. The LED will flash green if auto-handling is successful or red if auto-handling is unsuccessful.
How to Factory Reset Kwikset halo locks?
For more information about resetting a Kwikset lock, please check this article: How to reset a Kwikset keypad door lock?
Kwikset halo installation
If you have a new Kwikset Halo lock and are ready to install it, please check this installation video from Youtube:
How to install a Kwikset Halo deadbolt lock?
Kwikset halo setup
For more information about the Kwikset Halo setup process, please check this youtube video:
Kwikset Halo Programming and Setup
How to change Wi-Fi on the Kwikset halo lock?
If you want to change the Wi-Fi network on your Kwikset Halo lock that has already been activated, you will have to factory reset the Kwikset halo lock and then re-activate the lock with the new Wi-Fi network settings.
Please check the above information about Kwikset halo Factory Reset.
What is a secure screen on Kwikset halo?
The secure screen is a service that allows you to add a layer of security to your Kwikset Halo lock. With Secure Screen, the Kwikset Halo lock screen will display random digits before you enter a user code to unlock the door. This feature ensures fingerprints are on all numbers so that codes cannot be identified by examining the touchscreen for fingerprints.
Kwikset halo Manual
If you’re having more trouble using your intelligent Halo Kwikset lock and want to know more about the Kwikset Halo setup process, here are some Kwikset halo Manuals for your reference.
Kwikset halo Support
For more Kwikset Halo Support, you can check the Kwikset halo Support center on the Kwikset website: https://www.kwikset.com/halo/support.
Conclusion
We hope this article helped you learn more about the Kwikset halo lock and its troubleshooting. If you have any questions, feel free to ask them in the comments below!
Here are more Kwikset lock troubleshooting articles:
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shineacslocks2022-08-08 09:03:022022-07-29 04:04:05How to Install Keyless Door Lock? Step by Step Instructions
