Kwikset Halo Troubleshooting: Quick Step by Step Guide

Last Updated on May 2, 2024 by Vincent Zhu

The Kwikset Halo is an innovative smart electronic door lock that taps into the power of Bluetooth to give you a secure home. It has a keypad, touchscreen, and an app that lets you unlock your lock with your phone. But what happens when the device isn’t working?

Let’s examine some common Kwikset halo problems and troubleshooting tips so you can quickly get back on track!

Kwikset Halo is not working.

Kwikset halo is not working

If your Kwikset Halo is not working correctly, there are a few things you can do to troubleshoot the problem.

  • Make sure the batteries are installed correctly and aren’t worn out. The battery compartment is located on the back of the device. Remove all batteries and replace them with new ones before sliding them back on to ensure they’re securely in place. Once you’ve finished reassembling everything, please test it out again.
  • Suppose the Kwikset halo isn’t working correctly or at all after replacing its batteries; clean around that button using rubbing alcohol so that dirt or grime can be removed from under where your finger presses down when using that particular button.
  • Check the lock status of your door or if any settings require changing on the lock itself. For example, if you have set up auto-lock in advance and don’t want this feature anymore, go into its settings menu and turn it off under “Auto-Lock.”
  • Pair a second phone: If you have more than one phone, consider pairing both of them with your Kwikset Halo Smart Lock so you can use either one to control the lock. To do this, go into settings on the Kwikset app and tap “Add New Device.”
  • Reset your lock: If something has gone wrong with your door lock’s connection or settings, resetting your Kwikset lock may help fix some issues!

Kwikset Halo is not responding.

Kwikset halo is not responding

If you’re experiencing trouble with your Kwikset halo not responding, here are some common problems and how to fix them.

  • Try using the manual key if you have one; this will tell you if your device or battery is a problem. If it works with the manual key but not independently, it is an issue with how it communicates wirelessly via Bluetooth.
  • If your lock isn’t working at all, make sure that the batteries are fully charged and that they’re installed correctly. If the problem persists, try using a different set of batteries or replace them with new ones (you may have had a bad batch).
  • If this doesn’t work, check that no other devices are causing interference in your home; for example, if you recently purchased another wireless device, like a smart speaker or security system, for your home network through Wi-Fi technology (like Zigbee), this could be interfering with signals between the lock and its hub.
  • Rehandling: If the Kwikset halo is not responding to your commands, try rehandling it. This will reset the device and pair it with your phone again.

The Kwikset halo is not pairing.

If you’re having trouble pairing your new Kwikset Halo smart deadbolt with your smartphone, there are a few things you can try before calling customer service:

  • First, check that your Bluetooth is turned on and your phone is not in airplane mode. You should also ensure that the app is up to date and running on the latest version (if applicable).
  • If necessary, turn on Location Services in Settings > Privacy & Security (Android) or Privacy (iOS).
  • If these steps don’t work, uninstall and reinstall the app from either the Google Play Store or the Apple App Store.
  • Try turning off any background apps running to free up memory space needed by both devices before pairing them together again;
  • If this doesn’t work after multiple attempts, reboot both devices before trying again—this should solve any remaining connectivity issues!
  • Another option is to pair a new device with your existing Kwikset halo lock using our instructions.
  • If all else fails, factory reset your Kwisek lock.

Kwikset Halo Bluetooth is not working.

Kwikset halo Bluetooth is not working

Sometimes, the Kwikset halo smart lock will fail to connect with your phone. This can be because of several factors, but most often, it’s because the Kwikset halo hasn’t been paired correctly. Open the Kwikset app and try re-pairing it by following these six steps:

  • In the main menu, tap “Settings” (gear icon).
  • Tap “Lock Settings.”
  • Tap “Bluetooth Pairing Mode.” If this option isn’t available or greyed out, try restarting your phone before pairing again.
  • Toggle Bluetooth off and on again so both devices are in pairing mode simultaneously (this ensures they will pair successfully).
  • For the app to recognize your locks, ensure their batteries are fully charged, and their Bluetooth radios are turned on.

The Kwikset halo touchscreen is not working.

It’s common to find that the touchscreen on your Kwikset halo isn’t responding. When this happens, it’s usually because the screen has been activated but isn’t showing up or lighting up. This can occur if you have a faulty power button or your Kwikset halo is incorrectly set up.

Kwikset halo touch screen not working

If your Kwikset halo touch screen isn’t responding correctly to touches or taps, follow the steps below.

  • Check the screen. Make sure it isn’t in sleep mode by tapping the screen with your finger or pressing one of the buttons on the device.
  • Make sure that you’ve paired both devices correctly
  • Check whether there is any debris under or around the keypad
  • Make sure that there are no dust particles on top of it

The Kwikset Halo keypad isn’t working.

Kwikset Halo keypad isn't working.

Your Kwikset halo keypad isn’t working.

  • Check that your batteries are inserted correctly (they should be facing toward the circuit board). If this is a problem, you may also have to reset your unit through the app.
  • If you can’t get your door to unlock by entering the correct code or by touching the physical button on your lock, it could be because something is interfering with its signal.
  • Try moving anything away from where they might be blocking the signal—like heavy furniture or other objects that can block Wi-Fi signals.
  • If this doesn’t fix it immediately, try turning off any devices on your network that use up bandwidth (such as video games).
  • Also, check to see if there’s an update available for the device; if so, download and install it before trying again!
  • If your Kwikset halo keypad isn’t responding when pressed or taking longer than usual to unlock itself after being opened using its app, try mashing both buttons until they blink red three times in a row.

The Kwikset Halo key is not working.

If your current keys are not working on your Halo locks, please ensure you use the correct ones. If it still does not work, you can use the Kwikset SmartKey rekey tool and your current key to rekey a new one.

For more information about SmartKey rekeying, please check this article: How to Rekey A Kwikset Lock?

The Kwikset Halo app isn’t working.

The Kwikset Halo app isn’t working or keeps crashing on your phone or tablet, or your Kwikset Halo app won’t open or log in properly. There are several reasons why this might happen:

  • Double-check all system requirements for compatibility with different browsers before opening any application for downloading purposes;
  • Restart your device by holding the power button for 30 seconds and then turning it back on.
  • If this doesn’t help, try uninstalling and reinstalling the app from the Google Play Store or Apple App Store.
  • Your internet connection. Ensure your internet is working correctly and you can connect to Wi-Fi. If you have trouble connecting, restart your router or use another network (perhaps one in a neighbor’s home).
  • The app itself. Open the Smart Home app on your iOS or Android device and ensure it is up-to-date with all recent updates by going to Settings > General > Software Update. You may also want to uninstall and reinstall the app if it works incorrectly after updating.

Kwikset Halo is not connecting to Wi-Fi.

Kwikset halo is not connecting to Wi-Fi

If your Kwikset halo can not connect to WIFI, please check the following:

  • If the lock isn’t related to your home Wi-Fi network, please make sure your home Wi-Fi network needs is 2.4GHz and password protected with WPA2 encryption.

If you can not see your WIFI network on the phone, please try the following steps:

First, complete the next steps:

  • 1. Wait until the Wi-Fi scan completes (the circle stops spinning).
  • 2. Tap Manual Settings.
  • 3. Manually enter your Wi-Fi name (SSID) and password.

Then complete the following steps:

  • 1. Unhide the network or set it to broadcast.
  • 2. Complete the lock activation.
  • 3. Re-hide the network.

The Kwikset Halo app is not recognizing my lock.

Kwikset halo app is not recognizing my lock

If your Kwikset halo app doesn’t detect your Kwikset halo lock, first make sure your lock and the app are up to date. If they are, try these steps:

  • Make sure that your phone is connected to Wi-Fi or cellular data.
  • Try turning off all other Bluetooth devices in the area that could interfere with the connection between the lock and your phone.
  • Check for software updates for your smartphone operating system or mobile device manufacturer’s apps (like Spotify).
  • Make sure both devices are connected to the same Wi-Fi network; restart both devices (including any routers); reset both devices by holding down their power buttons until they turn off;

If you cannot connect to your lock via Bluetooth after successful pairing:

  • Turn off and on the Bluetooth services on your smartphone.
  • To power cycle your lock, Remove the battery pack, press and hold the program button for 5 seconds, press and hold button A for 5 seconds, and then replace the battery.
  • Try again. You may need to reboot your phone.

Kwikset Halo Keypad not lighting up:

If the keypad on your Kwikset halo doesn’t light up when it’s supposed to, it could mean that it needs new batteries:

  • Check that the batteries have enough power, are inserted correctly into the battery pack, and that the battery pack is inserted correctly.
  • Check that the cable between the keypad and the interior is completely inserted and connected with the proper alignment.

Kwikset halo jammed

If your Kwikset halo or Kwikset halo touch is jammed, please check the strike pocket. It may not be deep enough on your door frame; please ensure it is at least 25mm deep.

Kwikset halo locks offline.

Why is my Kwikset halo lock offline

If your Kwikset halo lock is offline, it may be because of one of the following reasons:

  • The Wi-Fi connection is not working correctly. Ensure your Wi-Fi network is on and you have a strong signal. If you use a public network, connect to an Ethernet cable instead.
  • The Bluetooth connection between the Kwikset Halo lock and its app isn’t working correctly. Ensure both devices are within range and turn off Bluetooth connectivity appliances (e.g., smart TVs) so they don’t interfere with their communication path.
  • Also, check for any interference from other mobile devices nearby, like phones or tablets; if there’s too much wireless activity in the area, try moving away from those sources until there are fewer signals being sent around at once (this will help prevent interference).
  • After making sure all these things are working correctly, then check whether there is still something wrong with either component itself–for example, if one part malfunctions after updating firmware, then all subsequent updates would stop working until the problem is fixed manually by replacing hardware components such as antennas or power supplies.
  • Make sure that your battery levels are high.
  • Check that there is no physical damage to the hardware or software of the lock.

Kwikset halo Manual

If you’re having trouble using your intelligent Halo Kwikset lock and want to know more about the Kwikset Halo setup process, here are some Kwikset Halo smart lock Manuals for your reference.


We hope this article helped you learn more about the Kwikset halo lock and its troubleshooting. If you have any questions, feel free to ask them in the comments below!

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About Author

  • Vincent Zhu

    Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time.