The Vivint door locks are designed to provide maximum security for your home. But sometimes, you may experience a problem with your Vivint keypad door locks, making it difficult to operate or even rendering it useless. Let’s list some common issues and how to fix the Vivint door lock problems.

Vivint door lock is not working.

If your Vivint smart lock isn’t locking or unlocking, here are some possible solutions:

• Check if the batteries are drained and change them if needed. If your Vivint smart lock is flashing red or has a low battery alert, you’ll need to replace the batteries with four new AA batteries.
• Check your user password to make sure you are using the correct user password. ​​​
• Check locks or door frames for physical obstructions. If the door doesn’t close completely or an obstacle prevents it from locking when you try to lock it, you may need to recalibrate it to get it working again.
• Check for communication problems. If your door lock has new batteries, turns smoothly, and your user code is set and turned on, there may be a communication problem.
• If the above doesn’t help, restart the lock. You can reboot the Vivint smart lock by removing the batteries for a minute, replacing them to support the lock, and re-establish communication with your touchscreen panel.
• If you’re using an Alexa-enabled device, make sure your Vivint Smart Home skill is up to date by following the steps below: From the Amazon Alexa app on your smartphone or tablet, tap Menu (three horizontal lines) > Skills & Games > Search for Vivint Smart Home. Tap Vivint Smart Home in the search results and then tap Enable Skill.

Vivint door lock is offline.

If your Vivint door lock is offline, it’s likely due to one of the following reasons:

• Your Wi-Fi connection is weak. To remedy this, check that the signal strength of your router is strong enough and that no other devices are using bandwidth in your home.
• You have incorrect network settings on the lock or its base station. To fix this issue, refer to our article on resetting a Vivint smart home device for help!
• You are running an older version of the Vivint Smart Home app. To remedy this issue, ensure you have updated your app to the latest version and try again.
• The device has been manually locked by either yourself or another user with access to it.
• If your Vivint smart lock still doesn’t work after updating, please contact us for further assistance.
• You may need to enter the Z-Wave network key on your lock again.

Vivint door locks draining batteries.

If your Vivint door lock is constantly draining the batteries：

• The battery pack may be defective or old enough to lose its juice.
• Check the batteries. Ensure all the batteries are full and in place correctly. If one or more are missing, replace them immediately with new ones.
• Please ensure no wires are broken between your Vivint door lock and its control panel. If there is one, fix it immediately by replacing any damaged wiring with new ones before reconnecting both ends together so that electricity can flow properly through them again after being separated during maintenance work on either end of this connection line (the battery and controller).
• If Your battery case drains too quickly: If you need more frequent replacements than expected (even after following our advice on replacing them), this could be because of something wrong with your setup.

Vivint door lock beeped.

You may have already encountered the Vivint door lock beeping, a common issue that can be easily resolved. To resolve this issue:

• If you see the green light on your door lock flash twice, it means your system is in error.
• Ensure all devices are powered up and working properly by following their troubleshooting processes in their manuals or on Vivint’s website.
• If you hear a beeping sound when you turn the lock, it’s probably trying to tell you there is an error. To fix this issue, try a factory reset of your lock. Go to “System Settings.” Then, go to “Keypad/Computer” and choose “Reset System.” This will solve your problem.
• If the lock still doesn’t work after resetting it, try removing any batteries inside the keypad for about 15 minutes before replacing them and turning on your system.
• If you still don’t hear the beeping sound and your lock doesn’t work, try removing any batteries inside the keypad for about 15 minutes before replacing them again and turning on your system.

Vivint door lock keypad is not lighting up.

If your Vivint door lock is not lighting up, this can be caused by the following:

• If your keypad doesn’t light up when you press buttons, check the batteries first. Make sure they’re fresh (they should last for about two years), then try pressing the buttons again and see if anything changes this time.
• If it doesn’t work out again, try removing them from their place inside the panel itself and putting them back in, as well as changing their positions within there before trying once more with new ones–this may help fix any small dust buildup on contacts within the casing itself too!
• One of the lights on your lock keypad is broken. First, check if each light looks okay by pressing down on it individually—if one doesn’t work properly, replace it immediately! You’ll likely notice some dust inside, which may prevent the proper operation of both these components (if there isn’t any dust, try cleaning out the keypad).

Vivint door lock unlocks itself.

If you have a Vivint door lock and are experiencing issues, the first thing to do is check whether the door is locked. A Vivint door lock will automatically lock itself once it has been closed or opened by someone who has access to your home. This feature helps ensure that doors stay secure when shut without anyone in the area.

However, if an unwanted guest gains access and opens or closes the door manually without using their passcode, this can cause problems with how the lock operates.

To prevent this, review all of your settings before allowing visitors into your home with electronic keys.

If there’s any chance that one of these guests may enter when no one’s there (for example, during a birthday party), consider setting up geofencing alerts so that you’ll receive notifications whenever someone enters or exits through any electronically controlled point of entry throughout your property.

Vivint door lock buttons do not work.

Many things can cause your Vivint door lock buttons not to work. If you have tried the steps listed above and still have a non-working Vivint door lock, here are some additional troubleshooting steps.

• Make sure that the batteries on your lock are fresh. If they’re not, try replacing them with new ones before proceeding with more complicated troubleshooting methods!
• The Vivint door lock blinks red and green: Your system has lost communication with the smart home hub. This can happen if your internet service goes down or if your router or modem (or both) is malfunctioning.
• The Vivint door lock is offline. This could be due to a problem with your internet connection. You may need to reboot the device by unplugging the power cord for a few seconds, plugging it back in, and then waiting for 10-15 minutes before reconnecting all your devices to the network again.
• The Vivint door lock flashes orange, indicating an issue with its batteries or power supply. It could be as simple as not replacing them often enough (the batteries should last at least six months), or there may be a deeper issue causing trouble here, so check out our troubleshooting tips below!

Vivint door lock manual

You can find the Vivint door lock user manual and troubleshooting guide here:

• Vivint 888 (Kwikset SmartCode 888 Z-Wave) User Manal
• Vivint 888 (Kwikset SmartCode 888 Z-Wave) Troubleshooting Guide
• Vivint 892(Kwikset HomeConnect 620) User Manual
• Vivint 892(Kwikset HomeConnect 620) Troubleshooting Guide
• Vivint 910(Kwikset SmartCode 910 Z-Wave) User Manual
• Vivint 910(Kwikset SmartCode 910 Z-Wave) Troubleshooting Guide

Conclusion

That’s all we have on Vivint door lock troubleshooting. If you have more questions, please get in touch with ShineACS Locks; we would love your thoughts!