August 8, 2023/in Hornbill, questions/by Vincent Zhu

I bought a hornbill lock that is very well. But, the lock is locking after 4 or 5 failed attempts; that is unacceptable.
We have a kindergarten, and sometimes, children play with the lock. No way to unlock it except with the app. I think it should be a way to turn off this feature. Thanks

Hornbill smart lock Operates backward. It will unlock when lock it and will lock when you unlock it.

August 6, 2023/in Hornbill, questions/by Vincent Zhu

Hornbill smart lock Lock will not unlock from the keypad (will lock). All operations work from the app but backward. When I touch it to unlock, it locks, and vice versa.

Hornbill smart lock will not lock and beep after it moves and after 2 or 3 attempts.

July 31, 2023/in Hornbill, questions/by Vincent Zhu

Our Hornbill smart lock will not lock. It attempts to move and begins beeping after 2 or 3 attempts. This is a new issue; the lock had previously been working fine. The batteries changed, and still having the issue.

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