Our Saflock master keys just randomly quit working and became deactivated; what should I do?

Master keys in Saflok hotel electronic systems typically don’t just deactivate themselves without reason. This could occur due to a few different factors:

1. Expiry of Keys: Some electronic lock systems automatically expire keys after a certain period for security reasons. This is common in hotel and motel lock systems but can also occur in other systems. If so, you must reactivate the keys or create new ones periodically.
2. System Errors: There could be a system error causing the keys to become deactivated. This could be a software glitch, a communication error between the lock and the management system, or even a hardware issue with the locks or keys themselves.
3. Manual Deactivation: It’s also possible that someone with the necessary access and permissions accidentally deactivated the keys, although this is less likely if all keys became deactivated at once.

To prevent this from happening in the future, here are a few steps you could take:

1. Check Expiration Settings: If your system automatically expires keys, see if you can change this setting or extend the expiration period.
2. Maintain your System: Regular maintenance and updates can prevent many system errors. Ensure that you’re running the latest version of your lock management software and that all hardware is kept in good condition.
3.  Review System Logs: Use the Saflok management software to check if recent events could explain the key deactivation. It could be a system update, an error, or even an accidental deactivation by someone with admin access.
4. Recode the Keys: Use the Saflok system to recode the master keys. This process will differ depending on your specific Saflok model, so you may need to refer to your user manual or contact Saflok customer support for detailed instructions.
5. Training and Access Control: Ensure everyone with access to the key management system knows how to use it properly and understands the consequences of deactivating keys.
6. Check Battery Levels: If your master keys are electronic and battery-powered, it could be that the batteries are dead or low on power. Try replacing the batteries and see if that resolves the issue.
7. Inspect the Lock Hardware: If the keys use RFID or similar technology, the problem might be with the locks’ readers. Please ensure they’re clean, undamaged, and free from obstructions.

If none of these steps help, or if you’re unsure why your keys are becoming deactivated, it would be a good idea to reach out to Saflok’s customer support or a professional locksmith. They can help you diagnose and resolve the issue, as well as advise you on the best steps to prevent it from happening again in the future.

Also, remember that safety and security should be a top priority. If your master keys aren’t working, you may need to implement temporary security measures until the issue is resolved.

For more Saflok door lock problems and troubleshooting, please check this article: Saflok Troubleshooting: Comprehensive and Detailed Guidance.