Saflok readers are are not working; I’ve tried unplugging and replugging them and resetting them via Fosse PMS.gh Fosse PMS.
This is the Fairfield Inn and Suites by Marriott in Staunton, Virginia.
Our Saflok card readers aren’t working. We’ve tried unplugging them and plugging them back in. We’ve also tried resetting them through Fosse; our system interfaces with the Saflok card readers. We have guests coming in tonight and need this fixed immediately. Thank you!
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If your Saflok card readers are not working, here are some general troubleshooting steps you can follow:
- Check the physical connections: Ensure all cables and wires are properly connected to the reader. If possible, try to replace the cables and check whether the issue is resolved.
- Power cycle: Unplug the reader from the power source, wait a few minutes, and then plug it back in. Sometimes, resetting the power can resolve any temporary issues.
- Reset the system: If your reader is linked to a central system, try to reset it from the system. This can often resolve any software-related issues.
- Check the cards: If the cards are not working, there could be an issue with the cards themselves. Try to program a new card and see if it works with the reader.
- Software Update: If your readers are connected to a network, ensure they are running the latest software. An update might solve the problem.
If none of the above solutions work, it’s best to contact Saflok’s technical support for further assistance. Here’s the technical support number for Saflok: 1-800-999-6213.
Make sure to have as much information as possible when you call, such as the model of your Saflok card readers, any error messages you’ve seen, and the steps you’ve already taken to resolve the issue. I hope your issue gets resolved quickly.
For more Saflok hotel lock system problems and troubleshooting, check this article: Saflok Troubleshooting: Comprehensive and Detailed Guidance.
