Schlage Sense Troubleshooting: Precise Step by Step Guide
This Schlage Sense troubleshooting guide will list some common Schlage Sense problems and solutions to get your Schlage Sense back up and running.
Last Updated on May 2, 2024 by Vincent Zhu
Schlage Sense BE479 is a smart deadbolt lock that lets you control your home’s access with your Android or iPhone.You can connect it with other devices like Amazon Alexa or Google Assistant, but sometimes things go wrong.
But what will you do if your Schlage lock is not working properly? Here are some common issues and troubleshooting tips for this smart lock system:
Schlage Sense not connecting to the app/not receiving notifications
If you have trouble connecting your Schlage Sense lock to the app, you may have issues with the WiFi connection. Here are some things to check:
- Make sure you’re using the latest version of the Schlage Sense App
- Ensure your lock is connected to WiFi and within range of your router; if not, move closer or place an extender on top of your router and then connect the lock via WiFi.
- You can change networks manually by going into Settings > Network on your phone and reconnecting to a new network (you’ll probably have to enter a password).
- Check if your router has an issue (and try resetting it).
- If these fixes don’t work, contact Schlage Support
Schlage Sense Deadbolt does not lock completely when using a physical key
If you’ve recently installed your deadbolt but find it isn’t locking completely when using a physical key, this could be caused by debris between components inside the casing (such as dirt).
Try removing foreign objects like rocks or sticks from the inside casing before reattempting the operation- this should fix the problem instantly!
Schlage sense programming code is not working.
If you are having trouble with the Schlage Sense programming code not working, try these quick troubleshooting tips:
- Verify that you’re using the correct programming code for your lock.
- Make sure all your devices are powered on and connected to WiFi. If one of them isn’t properly connected, it will prevent the entire system from working correctly.
- Factory reset your Schlage lock and then change the default programming code to set a new programming code.
Schlage Sense will not connect to the home WiFi network
- Make sure you are connecting your app with a 2.4GHz WiFi network
- If your Schlage sense doesn’t connect to home WiFi networks with 2.4GHz connections, check for nearby wireless devices that may be using a lot of bandwidth, like video game consoles or streaming media boxes.
Schlage Sense is not working after the battery change.
If your Schlage Sense is not working after a battery change, there are several things you can do.
- First, double-check that the batteries are in place and secure. The sensor cannot read the code properly and activate if they’re not securely placed.
- Either there wasn’t enough power left in an old battery when it was replaced, or there was too much power left in an old battery when it was replaced. To fix this issue, replace both batteries immediately and see if this solves our problem immediately!
- If that’s not the issue, try resetting your lock, Then test it again!
For more information about why your Schlage Sense locks are not working after the battery change, please check this article: Schlage Lock Not Working After Battery Change, What To Do?
Schlage Sense is not pairing.
- If your Schlage Sense BE479 doesn’t connect to the app, check to ensure it’s paired with the WiFi network in your home. If it isn’t, try deleting the app from your phone and reinstalling it.
- Make sure that the battery is fully charged.
- Try unpairing from your smartphone app and then pairing up again. This can fix many issues with Schlage Sense locks where they stop responding or don’t connect properly with smartphones.
You can restore your Schlage Sense to its factory settings using the reset button on the back of the lock. This will clear any user codes stored on your device but won’t erase any customizations you’ve made in the app.
The Schlage Sense keypad is not working.
If your Schlage Sense keypad is not working properly, there are several things you can do to troubleshoot the issue before contacting support:
- Ensure the batteries are fresh and in place (if they aren’t already).
- Check if anything is blocking the signal between your keypad and its hub unit by covering any cracks or holes with tape or Blu-Tack. If this helps get things running again, something may have been interfering with signals).
Schlage sense homekit not responding
If you’re having trouble getting your Schlage Sense to connect with HomeKit, here are some steps you can try:
- Reboot your Schlage Sense. Hold the lock/unlock button until it’s fully unlocked, then re-lock it. Ensure you’ve entered your WiFi network information correctly in the Home app, including password security settings.
- Ensure that devices on your home network (like a router) aren’t blocking communication between Schlage Sense and Apple’s servers.
Schlage Sense is not locking.
If your Schlage Sense does not lock, the most likely cause is an issue with the lock itself.
- Check to see if your Schlage Sense’s battery isn’t dead.
- Ensure that nothing (such as furniture) is blocking one of its sensors or cameras from detecting movement in front of it.
- Try resetting your Schlage Sense by holding its power button for ten seconds and then releasing it again after ten seconds.
Schlage sense lock unreachable
If you cannot reach your lock, there are a few things to try.
- Make sure the app is up-to-date on your device. This will ensure that any recent bug fixes, performance improvements, and additional features have been applied.
- Close the app and reopen it. This can help refresh the connection between the lock and the phone or tablet.
- Check for any home network activity or other devices connected to your WiFi network,k as these may interfere with Schlage Sense’s ability to connect over Bluetooth LE (BLE).
- Your phone lost connection with the WiFi network.
- The Schlage Sense app is closed in the background of your phone
- Low battery on either the lock or your smartphone
Schlage sense WiFi adapter troubleshooting
Schlage Sense BE479 is a HomeKit-enabled door lock that can be unlocked with your iPhone or Apple Watch. It means you can unlock a keypad door lock without the code but by using your smartphone.
However, if you want to access your Schlage Sense remotely via an internet connection, like before leaving home and while at work, you will need the Schlage Sense WiFi Adapter. This device plugs into your router and communicates with your Schlage Sense over WiFi.
If you have problems with WIFI connecting:
- Please ensure the adapter is connected to your WiFi network correctly, and try to place your Schlage Sense WiFi Adapter close to your router.
- Ensure that you are using a 2.4GHz WIFI network.
- Try to Reset your adapter by pressing and holding the reset button.
- Signal Strength: Your adapter may fail to connect to the lock when it fails to find any stable connection nearby. Try shifting your WiFi router towards the adapter to resolve this issue.
To know more about the Schlage Sense WiFi adapter setup, please check this article from the website: https://www.schlage.com/blog/categories/2017/11/schlage-sense-wi-fi-adapter-set-up.html.
Schlage Sense factory reset
Schlage Sense BE479 features a factory reset without a programming code option that can be utilized to re-program your device. To factory reset your Schlage Sense lock:
- Disconnect the batteries.
- Press and hold the Outside Schlage Button.
- While holding the Outside Schlage Button, reconnect the batteries.
- Release the Outside Schlage Button. If you are moving the lock to a new door, install the lock on that door before continuing.
- To check that the lock was reset, press the Outside Schlage Button and enter one of the default access codes.
- If the reset is successful, the lock will perform a setup routine. Wait until the bolt stops moving. The reset and setup are complete.
Schlage Sense manual
Having the manual handy is easy and helpful if you’re looking for Schlage Sense BE479 troubleshooting information. The Schlage Sense, smart lock manual, is a PDF downloaded from the Schlage website and contains instructions on troubleshooting common Sense problems. Also, you can download them here:
Conclusion
I hope this Schlage Sense troubleshooting article has helped you understand the common issues affecting your Schlage Sense Smart Lock. Please contact ShineACS Locks for further assistance if you’re still having trouble.