The smart door lock auto-lock not working,what should I do?

I have one of your smart locks & it just quit working! I even went all night long with the front door unlocked to my house while I slept because it was set to auto-lock & failed to lock suddenly!

I didn’t even have it very long before it quit working! I got it on 12/6/22, it took a couple of weeks to install it, & it stopped working a few weeks ago, so I used it for less than two months! Surely they should last longer than that, right?

The smart door lock auto-lock not working,what should I do? 1

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When your smart lock‘s auto-lock feature isn’t working, it’s typically due to one of a few common issues. Here are some steps you can take to troubleshoot:

  1. Check the Settings: Ensure the auto-lock feature is turned on in your settings. The process will differ depending on the brand and model of your lock, but generally, you can do this through the lock’s associated app on your smartphone.
  2. Confirm the Door is Properly Aligned: If the door is not properly aligned with the frame, the lock might be unable to fully extend or retract, which can prevent the auto-lock feature from working. You can check this by manually locking and unlocking the door and watching to see if the deadbolt moves smoothly.
  3. Reset the Lock: Resetting the lock can often help solve software glitches. Refer to the user manual or the manufacturer’s online resources to understand how to perform a reset correctly.
  4. Check the Batteries: If your lock’s batteries are low, the lock may not have enough power to activate the auto-lock mechanism. Try replacing the batteries to see if that solves the issue.
  5. Update the Software: If your smart lock is connected to a mobile application, a software update may be available to fix the issue. Ensure your lock and its associated app are updated to the latest version.
  6. Contact Customer Support: If you’re still having trouble, it’s best to contact the customer support department of your smart lock manufacturer. They will likely be able to help you troubleshoot the issue or guide you through any necessary repairs or replacements. Be sure to have your lock’s model number when you call.

Remember, if the issue persists, it’s essential to contact a professional or the lock’s manufacturer for further assistance. Don’t try to disassemble or manually repair the lock unless explicitly instructed, as this can void warranties and potentially cause further damage.

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