Hornbill smart lock Operates backward. The Hornbill smart lock will unlock when you lock it and will lock when you unlock it.

Hornbill smart lock Lock will not unlock from the keypad (will lock). All operations work from the app but backward. When I touch it to unlock, it locks, and vice versa.

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I’m sorry for the confusion you’re experiencing with your Hornbill smart lock. This issue is likely due to the direction setting of the lock being incorrect. A toggle button or switch inside the back panel of the lock determines whether it’s set for a right-handle door or a left-handle door.

Here are the steps to correct this:

1. Open the back panel of your Hornbill smart lock. You might need a screwdriver or a similar tool to do this.
2. Look for a small switch or toggle button. The location can vary based on the model, but it’s usually on the side of the lock mechanism.
3. If your door is right-handled, switch to the “R” position. If it’s a left-handed door, set the switch to the “L” position.
4. Test the lock to ensure it’s now operating correctly.

If you’ve done this and the problem persists, I’d suggest contacting Hornbill’s customer support directly. They may be able to offer additional troubleshooting or send a replacement if your lock is still under warranty.

For more Hornbill smart lock problems and how to fix them, please check this article: Hornbill Smart Lock Troubleshooting: Step by Step Guide.

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