Hornbill Smart Lock Troubleshooting: Step by Step Guide

Hornbill Smart Lock Troubleshooting: Step by Step Guide

This Hornbill smart lock troubleshooting guide article will list some common Hornbill smart lock problems and their solutions to help your lock work again.

Last Updated on September 6, 2023 by Vincent Zhu

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Hornbill Smart Lock Troubleshooting: Step by Step Guide 3

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What is the Hornbill smart lock?

What is the Hornbill smart lock

The Hornbill Smart Lock is an electronic keyless door lock device that uses your smartphone to lock and unlock your door. It’s straightforward to install, and you can use it with any deadbolt you already have.

While there are other smart locks on the market, what makes Hornbill stand out from them is its simplicity. With other smart locks on the market, it can be challenging for people who aren’t tech-savvy to set up and run them smoothly. But with Hornbill, you must download the app onto your phone and follow a few simple steps!

Why are Hornbill smart locks popular?

What makes Hornbill smart locks so popular? What are the reasons to choose Hornbill over any other smart lock?

Hornbill Smart Lock is a brand new product of Hornbill. It is easy to set up, program, and reset. It’s compatible with most smartphones like Apple iOS and Android. If you use an iPhone, it can also support Apple HomeKit technology so that you can control your smart lock using the Siri voice command.

Why are Hornbill smart locks popular

The Hornbill smart locks are popular because of their features. The following is a list of the pros and cons of Hornbill intelligent locks:

  • Hornbill Smart Lock is easy to set up. All you need to do is download the TTLock app on your smartphone, follow the instructions, and then you can start using your Hornbill smart lock immediately.
  • It’s also easy to program this lock to suit your needs. All you have to do is enter a code when opening or closing the door, which makes it highly convenient if many people have access to specific entries in your home or business!
  • Suppose there are any problems with this product, such as losing its battery power or having technical difficulties with its connectivity. In that case, resetting it will be easy for anyone who wants it fixed without too much trouble.
  • Easy installation: Hornbill is one of the easiest to install smart locks. It has detailed instructions and an app that helps you connect it to your phone via Bluetooth. You don’t need professional assistance to install it, saving you time and money.
  • Easy usage: Hornbill boasts a simple design that makes opening and closing doors more accessible than ever, so there is no need to worry about keys anymore! You can control all aspects of your door from anywhere worldwide by downloading our free app onto your smartphone or tablet device (make sure it has Bluetooth capability) and creating an account.
  • You can lock and unlock doors, set up automatic locking schedules, get notifications when someone enters or leaves your property, and more! The app also has a feature called “Safe & Secure,” where you can see real-time video footage of what’s happening on your property at any given time.

If you want to buy and use a smart lock with the same function as Hornbill, please check our TTlock smart locks.

Hornbill smart lock parts

Hornbill smart lock parts (2)

The Hornbill smart lock is one of the most popular models on the market and features several valuable features. The first step to troubleshooting your lock is identifying which components are damaged or not working correctly. To do this, you’ll need to remove all parts to get at their inner workings. Here’s what you’ll find inside:

  • Hornbill Smart Lock Battery: The battery is inside the smart lock back panel. The Hornbill smart lock battery powers your locks and allows them to function correctly. If it dies out or stops working during everyday use, replace it with four new AA Batteries.
  • Hornbill Smart Lock Keypad: The intelligent lock keypad attaches to your door frame and has a built-in battery that lasts for three years on average. Replace it with a new one if you notice any issues with its functionality.
  • Hornbill Smart Lock Door Lever: The smart lock door lever attaches to the inside of your front or back door, allowing you to quickly unlock and secure your home without fumbling for keys or codes. If something breaks during everyday use, replace it!
  • Hornbill Smart Lock Latch: The latch connects both pieces of hardware to function as one unit – no more broken latches properly! Replace yours if it becomes damaged during regular use (or when opening/closing doors).
  • Hornbill Smart Lock Strike Plate: A strike plate connects all these parts, keeping everything together! If yours becomes unsecured after heavy usage (such as getting kicked in), replace yours today!
  • The hornbill smart lock front and back panels are two pieces that support each other during installation and use. They’re both made from high-quality materials, meaning they won’t break easily, but they can still be susceptible to damage from impact or weather conditions if not correctly cared for.
  • Hornbill Smart Lock Deadbolt: The actual locking mechanism for your door – if it breaks or stops working during regular use, it replaces yours! Hornbill Smart Lock Sensor: The smart lock sensor detects when someone is attempting to break into your home and alerts you through a notification on your phone. If this happens often enough, replace yours with a new one!

What does the Hornbill smart lock system include?

What does Hornbill smart lock system include

The Hornbill Smart Lock system is comprised of the following components:

  • Hornbill Smart Lock – The lock itself unlocks/locks your door.
  • Hornbill Smart Lock App – You can control your lock anywhere.
  • Hornbill Gateway – This device connects your smartphone to the internet and allows you to manage your locks remotely.

Common hornbill smart lock problems and troubleshooting

Hornbill Smart Lock is not locking

Hornbill Smart Lock is not locking

If you’re having problems with your lock not locking, it’s likely a connectivity issue.

  • Ensure your phone or tablet is connected to the same Wi-Fi network as the Hornbill smart lock.
  • If you have multiple devices on your network and are having trouble connecting to the Hornbill app, try disabling all other devices from accessing it simultaneously. Also, check for known issues with your specific operating system (iOS or Android).
  • Ensure your Hornbill smart lock has power by checking that its light is green when plugged in.
  • Make sure that you have the correct PIN or password set. If you have entered the incorrect PIN or password three times, your Hornbill smart lock will be locked for five minutes.
  • Check that there is a green light on the bottom of your device. The green light will flash when it is connected to Wi-Fi, and it will also flash when it detects motion in front of it.

If you can not solve the problem with the above steps, upgrading or replacing your existing home locks may be time. Explore our premium keyless door locks for convenience and peace of mind. Say goodbye to lock-related hassle and hello to a modern security solution.

Your Hornbill smart lock is not responding.

Your Hornbill smart lock is not responding

If your Hornbill smart lock is not responding, there are a few things you can do to fix it:

  • Check if the battery has run dry. If so, replace the batteries and try again. Also, you can use a power bank. A micro USB can directly power the lock and activate the keyboard. Charging it via the ports under the lock
  • Resetting or restarting your device may help resolve some issues as well. All you need to do is hold the reset button for about 10 seconds until you hear, “Please enter the initialization password.” Now that everything’s been reset try connecting again with your phone!

If none of the above worked, it might be time to contact customer support.

The Hornbill smart lock is not unlocking.

The Hornbill smart lock is not unlocking

  • First, please ensure your Hornbill smart lock has enough power; otherwise, change it to new batteries.
  • Is the Hornbill smart lock connected to your phone? If so, check whether the Hornbill app runs in the background or is closed. Also, ensure your phone’s Bluetooth and location services are enabled.
  • Make sure that you have selected the right door in the Hornbill app.

The battery is low on my Hornbill smart lock.

The Hornbill smart lock uses 4 AA batteries. If the battery is low, the hornbill app will display a low battery warning, and when you try to unlock your door, you may hear an alert sound from your hornbill lock. Remove the old 4 AA batteries and insert four new ones to fix this issue.

Hornbill Smart Lock beeping

Hornbill Smart Lock beeping

If your Hornbill smart lock is making a beeping sound, it could mean that the battery needs to be changed. Ensure the battery is installed correctly, and try replacing it if the problem persists.

If you hear a beeping sound and your smart lock is not responding to your commands, it could mean something wrong with the lock. Try replacing the batteries first, and if that doesn’t work, contact Hornbill support for assistance.

Hornbill Smart Lock is not working.

If your Hornbill smart lock isn’t working, here are some things to check:

  • Is the app on your phone or tablet? You’ll need a Wi-Fi connection and cellular data enabled for the app to work. If you’re using a mobile device, make sure it’s connected to the same network as your Hornbill smart lock.
  • Make sure that there’s no physical obstruction between the sensor and its receiver antennae located at each end of its white plastic strip located inside of its main body – this will cause problems with communication between both components, which could result in disconnection issues when trying various combinations like unlocking doors etcetera.

Hornbill Smart Lock is not pairing.

Hornbill Smart Lock is not pairing

If your Hornbill smart lock is not pairing, this is commonly caused by the app on your phone. There are several reasons why it may not connect to the lock:

  • The battery in your smartphone is too low to establish a connection with the lock. Try charging it or connecting it to a power source and try again.
  • Your device may be too far away from the Hornbill smart lock for them to communicate with each other. Make sure that both devices are within range of each other and try again, but don’t go beyond 50 feet (15 meters), as Bluetooth signals will start getting weaker.
  • If you’re still having trouble pairing your Hornbill smart locks with your phone after trying both methods above, contact their customer service team via email or phone call for help troubleshooting this issue.

Please note that the Hornbill smart lock uses the TTLock app, so if you have any problems with the TTlock app, please check this article: TTlock Troubleshooting: Here Are Everything You Need To Know.

How to lock/unlock Hornbill smart lock from outside?

You can lock Hornbill smart lock from out using the app or keypad.

If you are using the app to lock/unlock Hornbill, follow these steps:

  • Open the Hornbill app on your phone and tap’ lock.’
  • If you want to unlock in a specific period, tap ‘Unlock for X minutes’ and enter the desired time range (e.g., 10 minutes). Then tap ‘Next’ followed by ‘Lock’ at the bottom of your screen.

If you use the keypad to unlock the Hornbill, press “#” and hold for 2s to close the door, enter the passcode, and press “#” to open the Hornbill smart lock.

Hornbill smart lock installation

Hornbill smart lock installation

To install your Hornbill lock, first, please remove your old lock parts:

  • Unscrew the faceplate from your existing deadbolt.
  • Use a screwdriver to remove the screws from both sides of the deadbolt’s back plate and then remove it by sliding it off the cylinder and turning it 45 degrees counterclockwise (this will be different with every lock).

lnstall new Hornbill lock Latch

Insert the latch and ensure it is parallel to the door face.

Install Plate:

  • Hole’s Diameters using the manes to drill holes as guide 3/8″ Fasten Smart Door Lock
  • Chisel 1 mm-2mm deep along the plate outline to allow the plate to be aligned with the door frame.
  • Insert the plastic lock groove and the strike plate into the door jamb, tightening with wood screws.

Install Keypad

  • Install lever into inner keypad plate.
  • Place IC wire, latch link bar, and dou­ble-screws through the holes on the deadbolt, as the picture on the right shows.
  • Pass the IC wire and the latch link bar to the mounting plate. Use one flat screw to secure with the keypad double-screw bolt. Use two flat screws to connect the mounting plate to the latch.

Identify Door Handing

Identify Door Handing

  • The door is “Left-handle” if the hinges are on the left side of the door.
  • Whereas the door is “Right-han­dle” if the hinges are on the right side of the door.

Install Receiver Module

Install Receiver Module

Please remove the battery cover. (Press the spring button with the sharp object and push the lid up first, then push it up.)

Connect the IC wires normally.

Connect the IC wires normally

Use two short flat screws to tighten the receiver module’s inner battery groove. There is also a screw slot under the battery box.

Insert Battery and Install Back Battery Cover:

Insert Battery and Install Back Battery Cover

Insert 4pc (AA) l.SV alkaline batteries and slide the battery cover back onto the receiver module.

( 1 ) Alkaline batteries are recommended to stabilize the power supply; if you don’t use alkaline, battery performance will be significantly reduced.
( 2) All settings will be retained in the memory even if the batteries are completely dead. A micro USB can directly power the lock and activate the keyboard. They are charging it via the ports under the lock.

For more information, please check the Hornbill smart lock user manual.

Hornbill smart lock reset

If your smart hornbill lock is not working, generally, you can try resetting the smart lock to make it work again. And you can reset your Hornbill smart lock in two ways:

  1. Take one of the batteries to power off the lock for about 5 seconds. Then, put in the battery, emphasize the lock, and press the button for about 10 seconds. Once you hear “Please enter the initialization password’: please enter “000#” to confirm. You will receive a voice prompt after resetting successfully.
  2. Press the reset button in the back panel for 1 O second. Once you hear “Please enter the initialization password’: please enter “000#” to confirm. You will receive a voice prompt after resetting successfully.

Hornbill smart lock setup

This section will teach how to set up and program your Hornbill smart lock.

How to program Hornbill smart lock?

Before you program your Hornbill smart lock, please make sure you have installed the smart lock correctly and insert the 4 AA batteries.

  • Download the “TTLock” mobile app; search for this app from the Google Play Store or Apple App Store.
  • Register and log in to the Account.
  • Hornbill Smart Lock Troubleshooting: Step by Step Guide 4
  • On your mobile device: – Turn on Bluetooth- Open the Hornbill app – Sign in using your username \ password – Follow the steps to connect the Hornbill smart lock via Wi-Fi or cellular data.
  • Add the hornbill samrt lock to TTLock app.  Once the intelligent lock is added, it will become the admin account for the lock.
  • Hornbill Smart Lock Troubleshooting: Step by Step Guide 5
  • Add user passwords, cards, or fingerprints to this lock.

Also, you can check this TTLock operation and setup video for your reference:

TTLock Mobile App Operation video

Hornbill smart lock manual

You can download and check the Hornbill smart lock manual to use it.

Hornbill brilliant lock customer service

Hornbill brilliant lock customer service

You can contact Hornbill Smart Lock support via email, phone, or live chat. It is advisable to contact them via their official website to ensure you are communicating with an authentic representative from the company.

  • Email: Send an email to [email protected]
  • Phone Number: You can call them at 1-888-605-1615 for any issues with your lock.


We hope this Hornbill smart lock troubleshooting post has helped you resolve any issues you have been having with your Hornbill smart lock. If you have any further questions, please get in touch with ShineACS Locks anytime.

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  • Hornbill Smart Lock Troubleshooting: Step by Step Guide 6

    Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time.

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