Both the master card and guest room key card will not open the hotel lock and it shows a red light at the top of the lock
We are having an issue with our common door not opening. We replaced the whole door handle and placed new batteries.
I have reprogrammed the lock, but neither our master card nor a guest room key will access the lock, and it shows a red light at the top of the lock, no matter which card we use.
Can you assist me in troubleshooting this? Thank you
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It sounds like the hotel lock does not recognize the key cards being used. There could be a few possible reasons for this issue:
- The Lock’s Card Reader: There might be an issue with the lock’s card reader. If it’s not functioning correctly, it won’t read the information from the cards and, therefore, won’t unlock the door.
- Card Programming: If the cards are not programmed correctly, the lock won’t recognize them. Make sure that the hotel key cards are programmed correctly for the lock.
- Lock Memory: If the lock’s memory is full or there’s a glitch in the system, it may not accept any new entries.
As for troubleshooting, please try the following steps:
- Try using different hotel key cards: This will help you identify whether the issue is with a particular card or the lock itself.
- Reset the lock: Most locks have a reset procedure to clear their memory and reset their system. Refer to your lock’s manual for the correct procedure.
- Reprogram the lock: After resetting, reprogram and try using the cards again.
- Contact Support: If none of the above steps work, it’s best to contact the manufacturer’s customer support for more detailed assistance.
Remember, these are just general guidelines, as I don’t know the exact model of your lock. Always refer to your user manual for accurate information.