It sounds like your VingCard 2800 system is experiencing an issue where it does not recognize your hotel, and the password isn’t working. Here’s a step-by-step approach to try and resolve this issue:

1. Restart the System: Sometimes, restarting the system can resolve minor glitches. Please turn off the VingCard 2800, wait a few minutes, and then turn it back on.
2. Check the System Settings: Access the system settings to see if your hotel information is correctly entered. If it’s showing “New hotel,” it might be that the system has reset to default settings for some reason.
3. Re-enter Hotel Information: If the hotel information is incorrect or missing, re-enter the correct details. Make sure you have the right information at hand.
4. Password Reset: Since the password isn’t working, you might need to reset it. This usually requires administrative access. If you’re unfamiliar with this process, refer to the VingCard 2800 manual or contact your system administrator.
5. Software Issue: If the problem persists, it might be a software issue. Check if there are any updates available for the system and install them.
6. Contact Support: If none of the above steps work, contacting VingCard customer support is best. They can provide more specific guidance and, if necessary, remote troubleshooting or on-site assistance.

Handling sophisticated hotel key card systems like VingCard 2800 usually requires specific knowledge or training, so it’s always safer to seek professional help if you’re unsure about any steps. Also, ensure your actions comply with your hotel’s security policies and procedures.

For more Vingcard lock problems and troubleshooting, please check this article: Vingcard Door Lock Manual Troubleshooting: Step by Step Guide!