What is Yale Lock?
Yale Lock (company) is a lock company that manufactures padlocks, door hardware, and other accessories. The product line includes mechanical and electronic locks used in residential, commercial, institutional, and industrial applications.
The company also makes smart locks for hotels, homes, cabinets, drawers, and other storage solutions for commercial applications.
Why use Yale Smart Lock?
Yale smart locks are great for several reasons. Whether you’re looking to add convenience with remote access or simply make your home more secure, here’s why Yale Smart Locks are the way to go:
- Multiple ways to unlock it! You can use the keypad, smartphone app, fob, or even voice controls via Amazon Alexa and Google Assistant with a Yale smart lock. It’s whatever works for you!
- Easy installation! Yale Smart Locks install in minutes and work with most standard deadbolts. No need for tools. You just need a screwdriver and an internet connection.
- Access history: A record of all lock activity is at your fingertips via the app, so you know who has been coming and going from your home.
- Battery backup: If the power goes out at your home, batteries inside the lock will keep it powered up so that you don’t get locked out of your house.
- DoorSense: The door sensor on each Yale Smart Lock lets you check if your door is open or closed—so if someone leaves it open accidentally, you’ll know right away!
- Easy to use: Navigate through the easy-to-use touchscreen on a Yale Smart Lock keypad any time of day or night—no need to fumble around in the dark when you lose your keys.
Most common used models of Yale lock
The most common models of Yale lock are the Nest Yale lock series and Yale Assure Lock Series.
Nest x Yale Lock is a highly advanced smart lock with a 4.5-star rating from over 500 customer reviews on Google. This Nest product is famous for its sleek design, high-quality materials, seamless integration into other Nest products, and easy installation.
This product works alongside the Nest app to keep your home secure by allowing users to manage access to their door anywhere in the world using their smartphones or tablets.
Another popular series of Yale locks are the Yale Assure Lock line of deadbolts. The Assure Lock is available in various finishes (including satin nickel and polished brass) and includes voice assistance compatibility with Alexa, Google Assistant, and Siri Shortcuts.
Additionally, these locks connect seamlessly with August Home Smart Locks systems.
Yale lock parts
The Yale lock has several parts that work together to secure the door. To understand how to troubleshoot your Yale lock, you should first familiarize yourself with these parts:
- Cylinder: The cylinder is where the key is inserted to unlock the door. It can be removed from the rest of the assembly by either unscrewing it or unbolting it if it’s a mortice cylinder.
- Bezel: The bezel is used to conceal and protect the front part of your keyhole, mainly when used in conjunction with escutcheons (see below).
- Latch: The latch pretty much does what you might expect—it latches onto your doorframe when you close the door to stay shut.
- Deadbolt or Bolt: The deadbolt locks your door even when no keys are used. Your deadbolt needs to be long enough to reach both sides of your frame but not so long that it won’t stay secure within its hole.
- Case: This houses your other lock parts inside a single unit and keeps them securely mounted on your door. In some cases, this case isn’t distinct from the latch itself, but we’ll consider them separate for now for most purposes.
- Strike: This receives and holds up against the impact from your deadbolt; without one installed correctly on your frame, your bolt will fail if someone tries to push past it from outside.
- Escutcheon: This protects and decorates any exposed area where the bolt extends into place; some bolts require two escutcheons for adequate protection on both sides rather than just one on top, as shown above (so-called ‘top’ or ‘rim’ bolts).
Yale lock indicator light
- If the indicator light is solid green, it’s in “normal” mode, obeying your keypad PIN or fingerprint commands. This is what you want!
- If the indicator light is flashing green, it’s in “programming” mode, which means it will follow whatever commands you give it with the programming tool. You should be using this mode when changing settings with a programming tool.
- Yale lock indicator light flashing: The lock is attempting to connect to Wi-Fi. If this light stays on for more than 30 minutes, it could indicate that your Yale lock cannot find your Wi-Fi network.
- Yale locks indicator light solid red: There was an error while trying to connect your Yale lock to Wi-Fi. Most of the time, you can fix this error by pressing and holding the keypad button on the back of the lock for 20 seconds.
- Yale locks red light: If there’s a red light above or below your keypad after entering your programming code, either your batteries need to be changed, or there’s an issue with one (they’re not connected properly). Remove all batteries from the battery compartment and replace them as per these instructions before attempting another connection.
If your Yale Lock indicator light is not working, it could be one of a few things.
- To start, double-check that your batteries are charged. If the indicator light is still off after charging your batteries, try using new ones.
- Another possible cause of a malfunctioning Yale Lock indicator light is if you have used the wrong type of battery in your Yale Lock. Ensure you use AA alkaline batteries (the same type as most smoke detectors) for best results. Using other types could cause problems with your lock’s performance and void its warranty.
- Finally, ensure that no pencils or similar objects have been accidentally lodged inside the keyhole to block the indicator light from working correctly.
Why is my yale lock beeping?
There are a few different reasons your Yale lock may beep:
- If the battery is low, you may hear an audible beeping sound. The door should unlock automatically in about 10 seconds of this happening. If this happens, try replacing the battery with a new one to see if that solves the problem.
- If your Yale lock isn’t opening when you enter your PIN code, but it’s not giving you an audible or visual indication as to why there’s a chance you’ve entered too many incorrect PIN codes in a row and triggered an alarm.
- It’s also possible that your Yale lock has been forced open by someone else. As soon as they push the door open, they’ll trigger an alarm, and you’ll receive an email notification of it being started (if you have notifications turned on).
Steps to Yale lock troubleshooting
When the Yale lock app is not working, you can follow these steps to troubleshoot.
Step 1: Disconnect the lock from your app/account. This means that you need to go into your settings and remove access for the Yale app to your account. Users who have problems with their locks can often solve them by disconnecting and reconnecting to their accounts.
Step 2: Remove the entire battery pack from your lock. The battery pack is located in different places depending on what kind of lock you have and what system it’s attached to (for example, if you’re using a Nest X system).
If you have issues with your Yale lock but haven’t checked the batteries recently, this should be one of the first things when troubleshooting.
After taking out all batteries, wait at least five seconds before pressing and holding the reset button on your door handle or keypad until it starts flashing green again (the length of time that this takes varies depending on what kind of lock system you have).
Step 3: Reconnect your door lock back into its app/account by following these steps: open settings within the application>choose “pair device”>follow instructions given by the application based on whether or not there was previously another device connected through Bluetooth technology (this will depend upon whether or not there has been any previous setup done before)
Nest Yale Lock Troubleshooting Guide
If the Nest Yale Lock won’t lock, unlock, or respond to your attempts to interact with it, try the following troubleshooting steps.
Step 1: Make sure the lock is getting power. If the battery is dead or there isn’t a good connection between the battery and board, you won’t be able to use it.
If you have a Nest Connect or Nest Guard installed as part of your Nest Secure home security system, check that they are both functioning properly: if either device loses power or internet connectivity, it will cause problems with other system components (including the locks).
You can also try removing and re-inserting the batteries in your lock; this may fix any minor connection issues between the battery and the board inside.
Step 2: Check that you’ve entered the correct passcode on your keypad; if you haven’t entered it correctly three times in a row, it will lock you out for 30 seconds before allowing access.
Step 3: Check that there aren’t any objects blocking the door from latching closed (this could prevent it from locking). Also, check that there isn’t anything obstructing movement within its mechanical components during operation (something like dirt).
These problems can be fixed by using compressed air to blow away debris inside or outside the mechanism housing unit on the exterior side panel where screw holes are located — make sure all screws are fastened tightly again afterward, so no other dust gets in!
Step 4: Try to reset your Yale lock. This can fix many issues you might be having with your lock connecting to Wifi or other functions not working correctly.
Step 5: Check if any updates are available for your Nest app AND Nest Yale Lock. Open up your mobile app > tap on the home tab > tap on the settings gear icon > tap on the update software option > tap update next to your lock’s name when an update becomes available.
Common Nest Yale Lock problems and Troubleshooting
1, The Nest Yale Lock is not locking.
If the Nest Yale Lock doesn’t lock, first make sure that the door is fully closed. It is also possible that the battery may be low.
Using the Nest app, make sure that your phone is connected to Wi-Fi or LTE. And make sure your location settings are turned on. You can also try locking and unlocking the door with the keypad to see if it works.
If method #1 doesn’t work, try resetting factory settings: open the door, remove all batteries from the Nest Yale lock, and press and hold the inside button for 10-15 seconds. Wait until you hear one beep sound, and then reinsert the batteries
2, The Nest Yale Lock is not responding to my phone commands. If this happens, it’s worth checking your Wi-Fi connection and whether or not you are connected to Bluetooth on your phone.
3, The Nest Yale Lock is not unlocking. If this occurs, close the door, then try opening it again right away using the app or keypad (if enabled). You can also check if Auto-Lock and Auto-Unlock are turned off in your settings menu by “Nest App > Settings > Home/Away Assist.”
4, The Nest Yale Lock does not work with Google Assistant or Alexa. Neither of these will unlock your smart lock if you have a passcode set up—you must use the app or keypad instead (if enabled).
If you want Google Assistant or Alexa to unlock your smart lock when there isn’t any passcode set up, then make sure both services are authorized within their respective apps before trying again (this can be done through each company’s website as well).
5, If the Nest Yale lock is not working
First, make sure that it is receiving wireless communication. To check this, open the Nest app. If the app shows a “No Connection” error or fails to connect to your lock, try manually connecting to your lock’s Bluetooth connection by selecting “settings” then “add product.”
The device should be recognized, and you can now try locking/unlocking with the Nest app and an access code.
6, If the Nest Yale lock is not pairing via Bluetooth,
This may be because of a poor connection between your phone and your lock. Try moving closer to the door (within 15 feet) and make sure that Bluetooth on your phone is turned on. You can also attempt to pair using another compatible device if you have one.
7, If the Nest Yale lock code does not work
Try testing all codes entered into the system by going into “settings” from within the Nest app, selecting “manage users and codes,” then selecting “manage users.”
After this process has been followed correctly, you should be able to see a list of who created each code and when they were made effective/expired to troubleshoot any issues that may arise with different user accounts being unable to access their locks at certain times.
Yale assures lock troubleshooting
There are a few potential issues if you cannot connect your Yale Assure Lock SL to the app. Here are some steps you can take to resolve a connection issue:
Step 1: Make sure you have accessed the app as an “owner.” If you don’t see the option to add a lock in the mobile app, that means someone else has already added this lock and set it up. Owners can add and delete users, while users cannot change anything in the system.
Step 2: Make sure Bluetooth is enabled on your phone—it should be turned on and not greyed out.
Step 3: Ensure that you do not have multiple apps with access to Bluetooth open at once or another active Bluetooth device connected (a Bluetooth speaker playing music, for example).
You may need to turn off other apps with Bluetooth access and reconnect later if required or disable other active devices until pairing is complete.
Common Nest Yale Lock problems and Troubleshooting
1, The lock is not pairing.
If the lock is not pairing, first delete it from your app. Then reset the lock by removing it from the door and putting it back on. When you replace it on the door, make sure that you hear a single beep and see a green light come on before attaching the cover plate. Then try adding it to your app again!
2, The lock is not responding.
If possible, delete or move any nearby Bluetooth devices that could be interfering with your Yale Assure Lock’s signal. This can include speakers, microwaves, and other nearby locks.
Once these devices are cleared out of range or removed entirely, restart your smart home hub (if applicable) and the Yale Assure Lock device. See if this solves the problem!
3, The battery is low.
You can look at the green ring around the keypad to indicate how charged your battery is—it will turn red when fully depleted.
You can also check if there’s a red padlock symbol displayed on your device when you open up its settings in-app; this means that its battery needs to be recharged as soon as possible!
4, It’s jammed up somehow.
Try cleaning out any debris that might have gotten into parts of the device like its keypad or gear assembly—this can often help resolve common issues with stuck keys or doors!
Disconnecting power during this process may help eliminate any electrical interference during cleaning operations.
5, Yale Assure Lock is not working
Check for power in the deadbolt cylinder. If the screw is too tight, it can impede the motor from turning the bolt. To remove this jam, loosen (but don’t remove) the mounting screws on the interior side of the door to release pressure. You may also remove the battery cover to check that AAA batteries are inserted correctly and have juice in them.
6, Yale Assure Lock is not locking
Make sure you did not activate Privacy Mode by pushing down on your lock thumb to turn from inside your home when it’s in a locked position. If this happens, push up on the thumb, turn to unlock it and then push down again quickly twice within 5 seconds to exit Privacy Mode.
Or, if your lock has an LED screen, enter “SCHLAGE” plus “#” followed by “4 # PRI”. Your lock will beep once when you’ve successfully exited Privacy Mode.
7, Yale Assure Lock is not unlocking
When entering a code into your touchscreen keypad, press each number deliberately and make sure you do so in less than 20 seconds; otherwise, you’ll have to start over again at zero seconds elapsed time.
If this doesn’t work, try removing and reinserting each battery or testing them with your multimeter to see if they have juice left or corroded contacts needing cleaning before being trusted again (yuck).
Other common problems and troubleshooting
1, Yale lock not opening from outside.
You can check several things if your Yale lock is not opening from the outside. Your first step should be to make sure that the door is unlocked, as this is the simplest explanation for why it won’t open, but there are a few other troubleshooting steps you can try if it won’t open when unlocked.
- Open the cover and replace it with a new battery.
- Check the sensor in front of the door to see if it’s broken or dirty.
- Check the power supply from your AC adapter to ensure it’s plugged in correctly.
- If your lock has a wired connection to Wi-Fi, check that the Ethernet cable isn’t loose or damaged.
- Reset network credentials on both router and lock: On lock, hold down the # key until “Wi-Fi Credentials” displays; press * twice; select “Reset Network Settings,” then press * again; enter admin code (factory default 1234), then press *.
2, Yale lock jammed
- If your Yale lock is jammed, you should first check the door alignment and make sure there isn’t anything misaligned or sticking out of place.
- Once you’ve checked that, check the door lock latch plate by removing the inside escutcheon, and once it’s released, try to turn the latch plate to see if it’s moving freely.
- Next, check the deadbolt latch by extracting the deadbolt from its housing and checking to see if it moves freely on its own.
- Then examine your door hinges. If they’re bent or worn out, they may be causing a problem with alignment.
- Also, look at your door strike plate by removing your deadbolt throw and making sure any screws holding it in place are secure. This can help with fixing any alignment problems as well.
- Finally, contact Yale Customer Service for further troubleshooting assistance
3, Yale lock clicking noise
The internal battery may die if your Yale lock makes a clicking noise. This can happen if your Yale lock has been left in “lockout mode” for an extended period. If this is the case, replace the internal battery by following these steps:
- Find the tiny hole in the front of your Yale lock on its face
- Put a paperclip through the hole and push it down to unlock the door from its inside panel
- Remove the batteries and replace them with new alkaline AA batteries
4, Yale locks are not working after the battery change.
If, even after the battery change, the Yale lock is not working, please follow the steps below if you have a keypad or lever handle:
- Remove the battery and press the button. Now put it back in and press the button again.
- Remove the battery, wait for a minute and then insert the battery. Now press the button again.
- If you have a deadbolt only, remove the battery from the lock and press the tumbler under the knob/lever five times within 10 seconds. Insert new batteries correctly (positive side of batteries facing up), close the lock, and try entering the code again.
Yale smart lock support
Are you having trouble with your Yale smart lock?
Your first stop should be our customer support site which has troubleshooting articles and FAQs: https://support.yalehome.com/. If you still need assistance.
Before you contact support, make sure you have the following information available:
- The version number of your YaleSmart Lock (this is displayed in the top left corner of the “Device Settings” screen).
- The name of the Bluetooth device with which your YaleSmart Lock is paired.• Any error messages displayed on-screen.
- What steps did you take that led up to any issues occurring? The more information you can provide, the faster they will be able to help solve any problems.
Yale Smart Lock Support Email: [email protected]
Support phone number: If you have a problem that requires technical assistance and a phone conversation with a live person, call 1-855-213-5841.
Yale Lock Manual – If you’re having a problem installing your Yale Smart Lock yourself, this guide provides step-by-step instructions and images to help walk you through the process.
Nest x Yale manual: https://nest.com/support/images/nest-yale-lock/installation-guide/nest-x-yale-lock-installation-manual-en-us.pdf
Yale assures lock manual: https://www.homecontrols.com/homecontrols/products/pdfs/YA-Yale/YAYRDx56ZW2x-User-Manual.pdf
Yale lock repair
Here are a few things you can do to repair your Yale lock, depending on how urgent the problem is and how handy you are:
1, Consult the manual.
It’s not always possible to remember everything you learn about a given product, so it’s essential to be able to consult any documentation that comes with it.
In the case of Yale locks, it’s smart to keep your manual in a well-remembered area when the day comes when you need a refresher on its operation or any pertinent maintenance tips.
If you’ve already misplaced your manual, most products have their manuals available online as PDFs or for order from the manufacturer.
2, Use a service center.
These centers specialize in fixing common problems associated with certain products, including Yale locks. They have extensive knowledge of these products and can likely get yours working like new again quickly and easily for an affordable price.
Just be sure that getting your lock repaired is worth it—if it costs more than or nearly as much as buying another one altogether, consider getting rid of this one and investing in something newer instead.
3, Call customer service.
If your doorknob is not working, contact Yale’s customer service line at 1-855-213-5841. You may have to pay for the repair or replacement of any locks that have been damaged by you or anyone else with access to the house.
Other possible causes for lock failure include broken tumblers or malfunctioning electronic components.
4, Search the Internet for a repair tutorial.
Some people prefer to fix their lock problems without calling a professional locksmith. Many online resources are available with step-by-step instructions on removing and reassembling your Yale lock without damaging it, so long as you’re careful when taking apart these complex mechanisms.
5, For the Yale lock repair near me.
You can call the Yale Customer Service Hotline. If you are a customer of Yale locks, this is the most convenient place to ask for a review or quotation for your lock repair.
In addition to that, you will be advised on how to resolve any problems you might encounter with your Yale locks.
6, Find a professional locksmith.
You can locate a professional locksmith who can give you advice about your problem or even fix it for you. The good thing about this option is that you don’t have to worry about paying anything, and they will be able to provide immediate assistance if there is something wrong with your lock.
7, You can repair your lock
Suppose it’s not too tricky and not something that needs a lot of experience and skills. This may require some research, but with enough effort, you should be able to find out what exactly is wrong with your lock and what steps are needed to repair it.
YALE LOCK reset
A Yale lock can be reset in a few easy steps:
- Enter your access code when the door is closed (4-8 digits).
- The lock will beep twice to confirm that the first digit has been entered.
- Enter the rest of your access code and press “Program.”
- Press “Program” again, followed by “#” and “Program.”
- The lock will beep once to signal you have successfully reset your Yale Lock.
Complete a hard reset to return the lock to factory settings without deleting user codes.
- Remove the back cover of the lock by removing the three screws on the rear of the lock.
- Disconnect and reconnect power to lock (if using wired power).
- Reconnect battery (if using battery power)
- Remove the “orange” wire from terminal 1 and place it in terminal 2; then, after 5 seconds, remove the orange wire from terminal 2 and put it back into terminal 1.
- Replace the cover on lock, test operation (this will not delete any user codes saved in your “Z-Wave gateway/network controller
Yale lock replacement
If you’re looking to replace your Yale lock, here are some instructions. You’ll need the following replacement parts:
- Yale lock
- Board screws
- Strike plate mounting screws
Yale lock replacement steps:
- To begin, take off the old Yale lock with a screwdriver. Be sure your door is securely closed before unscrewing any fasteners in place. Once you have removed all of them, carefully remove the strike plate by unscrewing it and then removing it.
- Next, use a utility knife to cut away any metal obstructing your new Yale lock installation. Now set aside your new Yale lockset and strike plate in preparation for installing them into their proper places on your door.
- If necessary, drill holes into each side of the door frame for mounting screws to go through once you’ve attached each piece and placed them back against both sides to be mounted (screw holes should have already been drilled into these pieces).
- Replacing your Yale lock with a new one is an option if you can’t quickly fix it. Replacing your lock is easier than you think.
- Your local hardware store is the best place to start if you look for Yale lock replacement parts. A quick Google search will provide you with all the information you need.
- If replacement parts are needed for your lock, it is essential to find out if those parts are still being manufactured or if they have been discontinued from production. This can be found out by contacting.
- If you have a keyless lock, then this means that it’s a deadbolt and not a latch or lever lock. If that’s the case, it shouldn’t be too tricky to replace using our Deadbolt Replacement Guide (link).
However, if your Yale lock is either of these two types of locks, your best bet is to call a locksmith. Before doing so, though, we recommend checking out some online tutorials or videos on how to replace them and buying the right tools and materials beforehand!
Also, ShineACS Locks is one of the most professional hotel lock system brands with extensive features and varieties. We have perfect old lock replacement solutions and suitable hotel lock replacement products to help you complete the replacement work smoothly.
If you need, please get in touch with us.