As a company specializing in hotel lock systems, while providing hotels with high-quality and reliable RFID hotel locks to provide a safe enough hotel room environment, we also help hotels offer a series of hotel management suggestions, such as hotel maintenance.
And this article will describe in detail some suggestions on how to do an excellent job in hotel maintenance.
Why is hotel maintenance essential?
The hospitality industry has been boosted as tourism has become a hot spot globally. Many tourists have also stimulated the opening of new hotels. This scenario has given rise to the concept of maintenance in hotels.
You may know that there are more than 7,00,000 hotels globally. But, do you know what all these hotels are? Can you name at least 100 of them?
Of course not! You may know about some of the world’s top hotels like The Ritz, Freehand Miami, The Taj, Mariott, etc., but knowing them is simply bizarre.
One of the crucial factors behind their popularity is their integrated hotel maintenance. It helps in providing the best quality service to its guests.
For any hotel owner, maintaining a hotel is a prime task. Are you a hotel owner who wants to understand the hotel’s excellent maintenance functions?
Or are you a budding hotelier seeking the proper hotel maintenance practice? If yes, then you are in the right place. This blog will discuss all the essential aspects of maintenance in a hotel.
What Is Hotel Maintenance?
There are various hotel maintenance duties and responsibilities. Maintenance involves taking care of the hotel, its premises, operating functions, entities, etc.
Therefore, we can define hotel maintenance as various operations and processes to streamline hotel operations.
It also includes providing good facilities to your guests and good hotel service.
You can easily understand hotel maintenance duties and responsibilities if you have heard about building maintenance. Various functions like plumbing, electricity management, etc., fall under the hotel maintenance umbrella.
There is a saying that a happy customer means a happy business. And we can’t deny that it’s entirely true. A streamlined hotel building with proper functioning will surely make your customers happy.
It can be achieved by proper hotel room maintenance. Other aspects also fall under hotel maintenance, like managing the excellent food quality, standard mattresses, hygienic space, etc.
However, it is undoubtedly challenging to figure out the exact maintenance responsibilities in a hotel. As every hotel has a different working structure, its maintenance functions also differ.
A lavish hotel in Miami will have top-notch maintenance duties and responsibilities, although a hotel in your neighborhood will have different hotel maintenance practices. However, for both businesses, the method plays a crucial role.
Due to the surge in demand within the hospitality industry, various hotel businesses hire hotel room maintenance companies.
The practice of making separate hotel maintenance departments is also in high use. Different hotel maintenance software helps such departments function effectively.
What Does Hotel Maintenance Do?
You must have gotten familiar with maintenance jobs in hotels until now.
However, you still need to understand various maintenance duties and responsibilities in a hotel.
All these functions are crucial in managing and maintaining the hotel structure and operations. So, let’s see what various hotel maintenance duties and responsibilities are.
This can be considered the most crucial function of maintenance in a hotel. Several guidelines must be followed regarding food standards in the hospitality industry.
- First, the food should be made in proper hygiene conditions.
- Second, the food resources should be free from harmful chemicals.
- Third, the food needs to align with the guests’ desires.
On top of that, the most crucial factor is the taste of the food, which allures the guests. A hotel’s maintenance duties and responsibilities are not directly connected with the cooking aspect but can’t be denied.
It is a direct function of hotel maintenance. The ideal space, flooring, curtains, bed, mattress, furniture, light, etc., are crucial factors in maintaining suitable room standards. Several points should be followed to maintain the fitting room standards.
Not just for the bedroom, but all hotel guests’ spaces should be hygienic. The proper availability of water, correct plumbing, etc., also fall under this category.
In addition, keeping the bedrooms, mattresses, curtains, bedsheets, etc., clean is also the duty of maintenance in hotels.
Exemplary customer service and guest treatment are crucial for any hotel business. Besides, outstanding hosting service can make the customers happy.
Every hotel must stand out regarding these parameters to sustain the competitive journey. So, maintaining a suitable front desk, proper phone calling system, etc., are crucial hotel maintenance functions.
Other hotel maintenance duties and responsibilities include plumbing, waste disposal, security maintenance, etc. Some of these functions are not directly connected to hotel maintenance but play a crucial role.
What Is The Role Of Hotel Maintenance In A Hotel?
The hotel’s central role in maintenance is to conduct all the crucial maintenance functions discussed above. The hotel maintenance company will ensure that all its operations are streamlined in proper flow.
Poor maintenance in hotels can trigger low hotel profits. You certainly don’t want to climb down on your revenue chart.
Various processes incorporated in the hotel business don’t directly support it. However, these are indirectly crucial for its operations.
Such practices support the leading core practices of any hotel. Such practices are energy efficiency, safety, building structure maintenance, etc.
So, the role of the maintenance department in a hotel is to manage all these functions. Sometimes hotels contact a hotel maintenance company to control such operations.
Why Is Maintenance Essential In A Hotel?
The first thought might say that hotel maintenance help in managing the overall proper functioning of the hotel.
However, if you try to go deeper and see everything in better proximity, budgeting, staffing, safety, etc., all come under this umbrella. So let’s see why maintenance is essential in a hotel.
Cost-Cutting And Proper Budgeting
There are several software and tools involved in the operations of hotels. Such software and devices require a lot of resources.
However, you can cut resource consumption with proper hotel maintenance while optimizing performance.
Maintaining the types of equipment of the hotel also enhances the value for money. So, such practices help keep the appropriate resource consumption.
Changes occur in the hotel processes every year, month, or week. Such changes also create or reduce the need for different staff positions.
In such a case, managing the tremendous demand and supply of good staff is crucial. On the other hand, having staff positions that don’t add value to your business will consume your resources.
That’s why maintaining the right staff size and the number is crucial. This practice is supported by proper maintenance in hotels.
Enhancing Staff Efficiency
An efficient staff is crucial for the functioning of the hotel. No business ever wants to waste its resources on an inefficient team. On the other hand, such practices can lead to huge losses.
That’s why maintaining staff efficiency is crucial. Hotel maintenance duties and responsibilities also include managing the most optimal level of staff efficiency.
Providing Better Services
Customers are the main component of any successful business. However, maintaining the best services and making your guests happy is not as easy as it looks. Although, taking the help of the right hotel maintenance company can make your task easy.
What Businesses Use Hotel Maintenance?
The use of hotel maintenance is mainly done by hotels, resorts, hospitality entities, etc. Such premises usually hire a hotel maintenance company or make a separate department. These hotel maintenance companies also incorporate various hotel maintenance software.
Hotels and resorts implement such hotel maintenance tips to manage their in-house functions. The maintenance work in the hotel includes preventive management of the hotel business.
It helps in curating the perfect maintenance practices for the hotels. Resorts, hotels, spas, inns, restaurants, etc., take such maintenance jobs in hotel profiles.
What Does Hotel Maintenance Include?
Maintenance work in a hotel includes the maintenance of refrigerators, elevators, crews, furniture, etc. There are various other functions like management of:
- Wall paints
- Room furnishings
- TV and computers
- Electricity switches
- WiFi and Internet
- Guest rooms
- HVAC Systems
What Are The Types Of Hotel Maintenance?
Hotel maintenance work can be done in various ways. Most hotel maintenance departments incorporate hotel preventive maintenance and Hotel reactive maintenance.
Hotel Preventive Maintenance
This kind of maintenance in hotel work includes the management of hotel assets as per their guidelines. This measure is used when the types of equipment are still in working condition.
While the tools and equipment are used, they will undergo maintenance to check if they break down.
The leading cause behind such maintenance is improving the equipment types and related processes. The essential insights and fundamental observations are used in this hotel maintenance practice.
Hotel preventive maintenance can be divided into three categories. These are as follows;
Such preventive measures include the maintenance action performance depending on the time. Various time intervals are chosen to execute the maintenance tasks.
Like the plumbing is done every six months. Different time intervals like quarterly, monthly, annually, etc., are decided.
The next category depends upon the usage. When equipment is used frequently, the chances of a breakdown increase; that’s why the usage frequency also affects the preventive maintenance actions.
There is a fixed usage level that determines the implementation of maintenance actions.
According to the Condition
It is a type of proactive form of maintenance. If the condition of the equipment is looking bad, then depending upon the requirements, maintenance actions are taken.
For such care, various indicators signify the need for maintenance actions. Condition indicators can highlight a decrease in performance.
Hotel Reactive Maintenance
This type of maintenance is done in the last stage of equipment use. The word ‘reactive’ implies that the action will be taken after any hindrance.
It means the appliance or the types of equipment gets broken, and after that, the maintenance action will be accepted.
Reactive maintenance is cheaper and has low resource consumption. However, it is not suitable for more extended periods of care.
Hotel Maintenance Certifications And Training Programs
Hotel maintenance provides various opportunities for people. It is a fast-growing industry, offering multiple maintenance jobs in hotels.
Joining a hotel maintenance company is also a good move to start your career in this field. The job profiles are like the chauffer, plumber, manager, etc.
Joining a separate hotel maintenance department of a hospitality structure is also a good option. If we talk about the salary of this domain, then it varies depending upon the position.
The higher job profiles receive more salary while the lower profiles obtain less. For example, a Food and Beverage instructor’s salary will be more than a housekeeper’s.
Hotel maintenance jobs require looking after the hotel premises. Different renovation practices or building management will also fall under this category.
Planning for routine administration, repair, renovation plans, supervising, etc., will be the responsibilities of the hotel maintenance manager.
The hotel maintenance salary ranges from Rs. 4.7 lakhs to Rs. 6 lakhs. As the experience or job profile increases, the salary also enhances.
Various hotel maintenance certifications and training programs help build this career path. Such courses and certifications help groom the candidates according to industry standards.
You can search for various online certificate and degree courses here.
Candidates also opt for online and hybrid degrees. Bachelor of Hotel Management is the foundation. Further options include MBA and Ph.D. Certification courses also help in polishing the skills further.
Hotel Maintenance Checklist
The practice of maintenance in a hotel involves the implementation of a checklist. A maintenance checklist in a hotel is the best way of managing the hotel maintenance function.
When hotel maintenance managers craft their working process, they include the management of the whole hotel or hospitality premise.
The hotel maintenance manager ensures that all the functions are working correctly. There is a fixed process of his working. It includes the formation of a hotel maintenance daily checklist.
It also incorporates all the hotel maintenance duties and maintenance work in a hotel. Various hotel maintenance software is present in the industry for such management practices.
Managers also form a proper hotel maintenance schedule for their functioning and management. The correct implementation of maintenance daily checklist in hotels includes various domains like:
- Heat pumps
- Clean air filter
- Clean mold
How Much Does Hotel Maintenance Make?
It is a standard question to ask the hotel maintenance hourly pay or salary.
On average, the initial hotel maintenance salary in the USA is $32,804 per year or $16.82 per hour. The beginners’ level positions start at $28,763 per year. On the other hand, experienced workers make up to $40,950 annually.
The salary varies depending upon the person’s level of work and skills. For example, a medium-scale hotel maintenance company works with a team of 10 to 12 members. Let’s look at the hotel workers’ maintenance salary depending on their job profiles.
The average annual salary of a hotel maintenance engineer is around Rs. 2.2 lakh to Rs. 3.3 lakhs. Similarly, the salary of a hotel maintenance technician is around Rs. 1.3 to Rs. 2.4 lakhs.
The payment ratio of the maintenance jobs in hotels also depends upon the location and type of the hotel.
For example, the salary ranges are higher if a hotel has a separate maintenance department. Similarly, the work’s designation and importance determine the maintenance salary in a hotel.
How To Improve Hotel Maintenance Better?
Maintenance in a hotel helps in improving the management of the hotel system. You can incorporate various measures to enhance the performance of the hotel maintenance. These ways are as follows;
Hotel maintenance software
Manually you can’t incorporate the set of various hotel maintenance functions together. Different maintenance and management programs are required for managing the tasks and hotel maintenance practices.
If you try to incorporate such practices into action without proper management, the execution may not be correct. Hotel maintenance software enhances the accuracy of hotel maintenance practices.
Better communication among the human resources
Effective communication helps in managing the hotel maintenance work more efficiently. Communication among various staff members and human resources helps share the information while ensuring transparency.
Taking proper feedback and reviews help in maintaining the tasks in a much better way. In addition, staff members can share information about their respective responsibilities.
Better management in scheduling
A hotel maintenance schedule helps in taking the right actions regarding preventive maintenance. It helps in determining the right time for taking all the activities.
In preventative maintenance, the timelines are determined previously. So scheduled maintenance in hotels helps decide the proper timelines for managing various tools and types of equipment.
Enhanced resolution of failures
Start by speeding up the process of resolution failures. Make sure that you implement the resolution measures as soon as possible. So you get to understand the reasons and potential shortcomings beforehand.
The process of timely inspection and finding possible solutions is also a part of hotel maintenance.
It helps in finding the answers before they become too severe. Like in plumbing, regular maintenance will help avoid significant water system issues.
Better Housekeeping Services
You must provide happy guests with the right environment, hygiene, and proper amenities. These factors are crucial for streamlining the processing of maintenance in hotels.
What is preventive maintenance in a hotel?
Preventive maintenance in a hotel signifies managing the equipment and other functions beforehand. It means that preventative measures are taken before any breakdown occurs.
It helps manage the hotel management issues before they take any severe turn. The hotel maintenance department needs to implement such measures at regular intervals.
Moreover, it helps enhance the time value of different equipment. The equipment and other management tools work streamlined without hindrance through preventive maintenance.
The preventive measures have mainly three types. These are based on the frequency, time, and extent of use.
Is hotel maintenance an excellent job?
Maintenance in a hotel is comparatively a new concept in the hospitality industry. Initially, the focus was only on maintaining the normal functioning of the hotels.
However, not it’s a whole new industry. You can apply for various job profiles in the hospitality industry for hotel maintenance.
You can enter a hotel maintenance job with multiple certification courses and training programs.
The average maintenance salary in a hotel is around Rs. 4 lakh to Rs. 6 lakhs. It further increases according to the experience and level of seniority.
What does a hotel maintenance worker do?
The hotel maintenance job description can be defined as the person responsible for managing furniture, water system, security system, housekeeping, energy systems, lighting, types of equipment, etc.
In addition, the renovation projects and repairing projects will also be included in it.
Maintaining paint, wall conditions, optimal energy consumption, cost-cutting on expenses, maintaining suitable staffing, etc., are also the duties and responsibilities of the maintenance in hotel professionals.
What is a hotel maintenance engineer?
The primary maintenance duties and responsibilities in hotels for this role include troubleshooting the system’s failures and errors.
In addition, implementing renovation and repair projects of various equipment and facilities will also be a part of it.
The troubleshooting tasks involve maintaining all technical tools like kitchen appliances, faucets, lights, etc.
The repairing and renovation of paint, walls, etc. make a different domain; however, in some cases, maintenance engineer in hotels also takes care of them.
Finally, a safe and professional hotel lock system is indispensable for maintaining hotel rooms. A secure hotel lock system can help you know whether the guest has left and started the hotel room maintenance work.
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