Smart Lock Not Working? A Step-By-Step Troubleshooting Guide

Smart Lock Not Working? A Step-By-Step Troubleshooting Guide

This blog post will answer some common questions and troubleshoot about the smart lock not working in detail to help your smart locks get back to work correctly.

Last Updated on August 29, 2023 by Vincent Zhu

Upgrading Your Door Locks Now

Smart Lock Not Working? A Step-By-Step Troubleshooting Guide 2

Upgrade your door locks if you can not solve the problem with our troubleshooting guide.

Try our smart keyless door locks for convenience without any changes when installation.

Upgrading Your Door Locks Now


With the advent of smart locks, many homeowners are starting to reap their benefits. However, just like any other technology, they may stop working. We are sure you have many questions about the smart lock not working.

A variety of reasons can cause a smart lock not to work. It could be because of a software bug in the latest version you have updated on your phone. Or it could be due to an old battery that can no longer hold a significant charge.

The good news is that smart locks can be fixed relatively quickly if you know what problems are causing them to malfunction in the first place!

In addition, if your smart lock is completely inoperable, and you want to try a smarter and more secure one for your home that can be controlled by your phone, you can try our TTlock smart locks.

Common smart lock problems and troubleshooting

If you’re having problems with your smart lock, some common issues and solutions may help.

Smart lock not connecting.

If you cannot control your smart lock through the APP, there is a high probability of a problem with your smart lock connection.

At this time, please try to reboot your smart lock first:

  • Open the battery cover, remove the batteries, and reinsert them.
  • Wait for the green light of the smart lock to flash.
  • Try to control the smart lock with the APP again.

Smart lock is not working.

Smart Lock is not working

If your smart lock is not working, one of the first things to check is whether the device is connected to Wi-Fi or Bluetooth. You can test this by opening the app and checking if it has a green light next to its name in the list of devices on your account.

If not, try turning it off and on again. If it still doesn’t work after this, try changing its location to be closer to an access point (if possible) or restarting your router and modem (if necessary).

A smart lock is not responding.

smart lock is not responding.

The most common smart lock problems are related to the Bluetooth connection. If you’re having trouble with your smart lock, check that it is set up correctly and paired with your phone. If you have tried resetting your device or pairing it again and this doesn’t work, try restarting the phone or tablet that you are using to connect to the lock.

If restarting the device doesn’t fix the issue, try connecting to another device paired with your lock. If this still doesn’t work, a third-party application was probably installed on your phone or tablet by mistake when installing another app (such as antivirus software).

The smart lock does not work when hibernated.

If your smart lock doesn’t seem to be working after waking up from hibernation, try restarting it by pressing its button for 10 seconds until its light flashes white—that should turn it off, then back on again.

Smart lock is not connecting to Wi-Fi.

Smart Lock is not connecting to Wi-Fi

If your smart lock isn’t connected to the internet, it will not work correctly. Ensure that the Wi-Fi network you’re attempting to connect to has an active internet connection (even if you can’t access any web pages).

Also, ensure that your router is working correctly by checking its status online or on its app, such as Mywifiext Router Status (for Netgear routers) or Network Connection Status (for Linksys routers).

If neither of these troubleshooting steps works for you, contact the manufacturer of your router for further assistance.

Branded smart lock troubleshooting

Branded smart locks are a great way to add security to your home, but they can be complicated. If you’re having trouble with your branded smart lock, here are some common problems and how to fix them.

Android Smart Lock Not Working

Android Smart Lock Not Working

If your Android Smart Lock is not working, you may try these troubleshooting steps to fix it:

  • Check your location accuracy: First, you should check your location accuracy. If it’s inaccurate, the Smart Lock won’t determine that you’re in the right place. Go to Settings > Location > Select “Use wireless networks” and ensure it’s turned on.
  • Check permissions for Google Play Services. If you find these apps have been granted unnecessary permissions, revoke them and try again (this should only apply if there’s an issue with location accuracy).
  • Make sure you use the same Gmail account for all your devices.
  • Make sure that Google Play Services is optimized. This will ensure that all app features function correctly and you can use them as intended.
  • Try using Google Maps and dropping a pin to see if there is an error message or notification about GPS being disabled. If so, it means there must be an issue with GPS connectivity on your device, which needs to be fixed before proceeding with the other steps below.
  • Turn on Bluetooth Connectivity. Ensure your Phone’s Bluetooth is turned on and close to the smart lock.
  • Restart Your Smart Lock. If there is an issue with the app, you may need to restart it by turning it off and turning it on again on your phone and the device you want to connect to your smart lock.

August Smart Lock Not Working

August Smart Lock Not Working

The August Smart Lock is a great product but can still have some issues. Here are the most common problems and how to fix them:

  • Over-tightening the screws during installation is the most common issue with August smart locks because they require precise assembly. If you tighten one of the screws too much or too little, it can cause issues with your lock working as intended. Make sure that all of your screws are tightened evenly.
  • Bluetooth connection is lost/offline: If there’s no signal between your phone and lock after installing a new battery, try restarting both devices, open your phone’s settings- Bluetooth, turn it off, and turn it back on.
  • Connect is Offline – The August Connect must be connected to Wi-Fi to function correctly. Ensure your August Smart Lock is connected to a 2.4 GHz or 5 GHz network and its owner has given the device access.
  • Lock Needs To Be Rebooted – Rebooting your smart lock will fix 99% of all connectivity issues related to this problem.
  • Low-battery: check the August smart lock battery. The August Smart Lock has batteries that can last up to three months and will tell you when it needs to be replaced. If you see that your low-battery light is on or flashing, it’s time to replace your old batteries with new ones.
  • Installation issues. Your smart lock may be installed incorrectly, so check the user guide for instructions on installing your August Smart Lock.
  • Faulty hardware. If you’ve checked the installation and it’s not the problem, your August Smart Lock might have faulty hardware that needs replacing or repair.
  • Motor-related. This is the most common problem with smart locks, which happens when the motor that powers your lock starts to fail. Now, you need to contact August’s smart lock support team.

For more information about the August smart lock not working, please check this article: August Lock Troubleshooting – A Detailed and Complete Guide. 

Schlage smart lock is not working.

Schlage smart lock is not working (2)

If you’re having trouble with your Schlage smart lock, here are some troubleshooting steps you can take:

  • Ensure your phone and the Schlage app are connected to the same Wi-Fi network. If they’re not, switch them to connect.
  • Ensure that your User Code is correct. Please make sure you use the valid code if it’s not working. Please reset the Schlage smart lock and add a new user code if not.
  • Check if the Lock override is enabled. If so, disable it and try unlocking it again.
  • Try to unlock the lock using a mechanical key or fingerprint if you’re having trouble entering numbers on your smartphone or tablet keyboard.
  • Check whether Vacation Mode has been disabled before attempting any further steps.
  • Make sure your lock is installed correctly or not. If the Schlage smart lock is not working and you have checked all possible causes, then it’s time to check if the installation has gone wrong. You should make sure that the lock is installed correctly and securely.
  • Replace batteries: When batteries run out of power, devices like Schlage deadbolts sometimes fail. They lose their memory settings and become unresponsive until they are replaced with new ones.
  • Remove and Re-add The Keypad: If restoring your device didn’t solve any problems, it could mean that something went wrong during setup itself—so try to remove and re-add the keypad again!
  • Loose Wire: If this doesn’t work either, then check whether any wires inside might have become loose over time due to wear-and-tear or just general usage;
  • Ensure that the Schlage app is up-to-date on your phone and that you’ve downloaded the latest firmware for your door lock.
  • Restore factory default settings: If none of the above work, there’s possibly an issue with how you set up your smart lock or connect it to the internet. Now, please restore all settings to default.

Schlage smart lock troubleshooting can be a pain. Thankfully, we’ve got some quick fixes to help you get back on track in no time! So, if you have more Schlage smart locks not working, please check the following articles:

Kwikset smart lock not working:

Kwikset smart lock not working

  • Kwikset smart lock won’t pair: If it is not pairing with your smartphone, first check that it’s powered on. If it’s not on and using an Apple device, ensure Bluetooth is enabled in Settings > Bluetooth. Then, reset your lock and pair again.
  • Can’t Lock or Unlock Kwikset smart lock: Check to ensure that your battery power levels haven’t depleted too low—if they have, replace them as soon as possible! Also, please check whether the lock has a lost communication trouble message. If Yes, please reset the lock by removing its batteries.
  • An unsupported device error message is displayed when you try to use the touchscreen on your smart lock. You do not have the latest firmware installed on your lock. Please buy and install the newest firmware for your lock.
  • Incorrect Profile Error –The touchscreen of the Kwikset smart lock will display an Incorrect Profile error if the A or Program (model-dependent) button is not held down while inserting the battery pack during Lock installation. This will cause failure during the pairing process. Please remove the battery pack, reset it, and pair the lock again.
  • Keypad Light Is Blinking Red: You have entered the wrong Master Code, or the user codes were programmed incorrectly or deleted incorrectly. Please set the new master or user code for your Kwikset smart lock. If still, please replace the batteries.
  • Deleting All User Codes With Master Code Enabled: If your lock is still not responding after trying this, we recommend deleting all user codes (including those created by other users) with the master code enabled. And add new codes late.
  • The Keypad Light is Solid Red. Ensure no obstructions exist between the keypad and your Wi-Fi network router (i.e., no walls in between or other electronic devices). You may need to move your lock closer to your router as well. If there is still a solid red light, check whether battery replacement is necessary.
  • My Keypad Is Unresponsive: Your lock might be unresponsive because it’s been tampered with, or someone has put a screwdriver in the door handle to keep it from working. Try turning the knob to see if you can get in that way, which should override any command from your smart lock.
  • Battery alert. If you’re seeing a low battery alert, it’s possible that the batteries need to be replaced. If this is the case, change your batteries as soon as possible.
  • If you have installed new batteries in your Kwikset smart lock and continue receiving a low battery alert after installation, there may be an issue with your device. In this case, contacting support will be best to determine if any other steps can be taken.

For more information about the Kwikset smart lock not working, you can check our Kwikset smart lock troubleshooting articles and find out what might be causing the issue:

It will be best if will be best ogle smart lock not working:

Google smart lock not working

Before you go through the trouble of thinking there’s something wrong with your Google smart lock, consider these potential issues first:

  • Make sure that the compass on your phone is calibrated. This can be adjusted in Settings > Location > Calibrate Approximate Location and ensure it is set.
  • Make sure that Location Accuracy is also turned on for your device. You can select from High Accuracy, Battery Saving, or Device Only, depending on your preference (and what’s available).
  • Check the Android 8 bug: This could be easily fixed if the version is updated to the latest build for any known issues related to smart lock functionality.
  • Make sure that your email account is associated with the right Google Account.
  • Whether multiple devices have the same Google account, ensure all are signed out of Google Play services and logged back into the correct one.
  • Make sure the battery optimization is turned on for Play services by going to Settings > Battery > Performance > uncheck “Optimize battery usage.
  • The location is not set correctly. If you’re using a smart lock to unlock your device in a trusted location, ensure that this feature is turned on and select the right location for automatic unlocking.
  • Work email is associated with the wrong Google account or multiple devices. To fix this issue, log in to both charges and remove your work email address from unwanted devices.
  • Multiple devices using one Google Account at once – another common problem people face here is having too many connected devices running off one account at once, either by accident or by those using their phones for two different purposes (e.g., work/personal). If this happens, try disconnecting all other devices from that account until only one remains active (this will usually solve most problems).
  • Try uninstalling third-party applications and see if it fixes the problem. This is especially true if a particular app has been acting up lately or caused similar issues.
  • Clear out all of those old caches on your device, allowing faster performance when relaunching apps later when things are working correctly again without any further problems!
  • If that doesn’t work, there could be an issue within the Smart Lock app. Ensure you’re on the latest version of Android by going to Settings > System > About phone> Software updates and checking if any updates are available for your device.

Samsung Smart Lock Not Working:

Samsung Smart Lock Not Working

If you have a Samsung smart lock and your smart lock isn’t working, try to use the following troubleshooting steps:

  • Reboot your Phone. Reboot is the process of restarting the operating system of your phone. This will clear out any temporary files that might be causing some issues with your device.
  • Turn on GPS with High Accuracy to get better location information from nearby Wi-Fi signals and cellular networks around you.
  • Check if you have enabled Location Permission for the Google Play Services App by opening the Settings app, going into Apps & Notifications > App Info > Google Play Services > Permissions > Location, and turning it on for Wi-Fi and Cellular Data.
  • Make sure you use the correct Android version for the smart lock. Go to Settings > About phone> Software Update and ensure no pending updates are available for your device.
  • If you have other Google accounts on your Samsung phone and none works, turn off all other Google accounts from Settings > Accounts & Passwords and see if Smart Lock works now.
  • Check if your Android Version is Updated. You should always keep the latest version of Android on your device. This will ensure that any security or software updates are installed as soon as they become available, which could help resolve many issues related to smart locks not working.
  • Remove other Google Accounts on your device. If you have more than one Google account on your phone, try removing all but one and see if this resolves the problem of smart locks not working for you. If so, create another account with a different email address and replace the old one with this new one (but don’t delete it).
  • Check if your Google Account is Used on other Devices. If so, remove them by following this tutorial: How To Delete Your Gmail Account From Multiple Devices Once In 2019?
  • Turn On Safe Mode, And Factory Reset Your Phone. Try turning ON safe mode first: Learn To Enter And Exit Safe Mode On Samsung Galaxy Phones And Tablets Here! After exiting safe mode, see if Smart Lock works now or not – if yes, then try factory resetting it again after making sure there’s no pending update in progress(you can check this by going into Settings -> Software Update)

For more information about how to solve Samsung Door Lock Problems, please check this article: Samsung Door Lock Problems and Troubleshooting Guide.

Weiser Smart lock is not working.

If your Weiser smart locks are not working correctly at the moment, please take a look at the following articles:

Yale smart lock is not working

The Yale Smart Lock is easy to use and set up. It’s also a good choice if you want a smart lock that’s simple to install yourself. But just like other smart locks, sometimes it can not work correctly.

But don’t worry if your Yale smart locks are not working, such as not locking or unlocking your Yale locks; please check this article: Yale smart lock troubleshooting.

Hornbill smart lock is not working.

If you’re having trouble with your Hornbill Smart Lock, we’re here to help. You can check the following guide, which will walk you through some of the most common problems and their solutions for Hornbill Smart Locks.

ADT smart lock is not working

ADT Smart Lock not working can be tricky, but we’re here to help with your ADT Smart Lock problems. You can check the following articles to help your ADT smart locks work again.

Smonet smart lock is not working.

What happens if your Smonet smart lock not working? Don’t worry! You can check this article to solve your Smonet smart lock problems.

Other brands of smart locks are not working.

Here are some famous brand smart locks currently working reasons and troubleshooting.

But Suppose you are using other brands of smart locks that are not working correctly, such as TTlock, Signstek, Milocks, Sifely, Tru bolt, Honeywell, Defiant, Ultraloq, and Emtek smart locks. In that case, you can check the following smart lock troubleshooting articles:

How to reset a smart lock?

Resetting your smart lock is easy and can be done from the app or the lock itself.

How to reset a smart lock

The process for resetting a smart lock isn’t universal, so check your smart lock’s user manual for instructions on how to do so.

Some of the most common locks with built-in keypads are Kwikset Kevo and Schlage Sense, but many others are.

Resetting the device is often good if your smart locks are not working. This process is different for each smart lock and can vary slightly depending on the problem you’re experiencing. The general steps are listed below:

  • Make sure that your smart lock has power. If it still doesn’t work after ensuring it has power, there may be an issue with the device itself. Try contacting customer service or reaching out to the manufacturer directly.
  • If you’ve ruled out any issues with your home’s Wi-Fi or other factors that could impact how well-functioning your smart lock is in its current state, then try resetting it as follows:

To reset your smart lock:

  • Find the reset button on your physical lock or keypad.
  • Press and hold down this button for 30 seconds (you may need to refer to your manual if you don’t know where it is).


We hope this article has helped you understand everything there is to know about the smart lock not working problem. If you have any more questions or concerns, please do not hesitate to contact us!

If you still have trouble with your smart lock, you need more options for returning it to working order. You can call customer support, troubleshoot the device by following the steps outlined above, or contact a local locksmith for help with repairs.

FAQs About Smart Lock Not Working

What is a smart lock

A smart lock is a device that allows you to control access to your hotel, home, office, and apartments remotely. People can unlock the door using their phone or another device when they want to access it. This can be done through a simple command like “unlock” or a virtual keypad on an app like TTlock.

Many different types of smart locks are available, some of which are compatible with other devices and systems in your home. For example, suppose you have an Alexa-enabled device such as an Amazon Echo or Google Home Mini connected to your Wi-Fi network (which supports voice commands).

In that case, you can tell Alexa what room where the door opens so that it knows where to unlock it when asked for directions such as: “open my front door” or “open the upstairs bedroom.”

Smart locks can be used in many ways: they can unlock hotel doors with the phone; they can automatically lock doors when someone enters or leaves; and more. Some even have keypads for entering codes manually instead of using an app.

Is smart lock safe

The good news is that smart locks are safe. Your smart lock should be secure from outside access as long as you have a strong password and don’t lose your phone.

Whether you use a smart lock to secure your home or office, there’s nothing to worry about: these devices are designed for maximum security. If you’ve locked the door behind you and are concerned about whether it was locked tight enough or someone could walk in and take whatever they wanted, installing an electronic door lock can provide peace of mind.

You may not realize this, but there are many different types of locks on the market today—they’re used everywhere, from residential homes to significant businesses such as hotels, smart locks, and smart office locks.

Schlage, Yale, Weiser, Kwikset, and Hornbill are some famous smart locks brands. They offer many different types of locks for you to choose from.

There are also other famous brands such as SimpliSafe, Smonet, and Milocks that you could use too.

You can also try buying a lock from ADT Door Lock or Tru Bolt Electronic Lock if you want something different.

Why is the smart lock not working

Smart locks are great because they allow you to control your door lock remotely. However, Smart locks aren’t perfect, and sometimes issues can cause them to stop working. Here are some common causes of an intelligent lock not working:

  • Network issues. If you have poor network connectivity, the connection between your device and receiver may fail or become unreliable. Try moving closer to the router or modem that provides internet access in your home and see if that fixes the problem. Ensure you have a strong Wi-Fi signal on your Wi-Fi router or extender (if applicable), and then reboot both devices by turning them off and back on again. If your router is experiencing problems, this could prevent your lock from connecting. Try rebooting the router or resetting it to factory settings.
  • Software issues. Sometimes an app update can cause problems with how the device interacts with your Phone or Wi-Fi network, so check for new versions of apps on both devices (the smartphone and the lock) and update if necessary.
  • Hardware problems in the lock itself—for example, if it has been damaged or dropped recently, internal damage may prevent it from operating correctly when connected via Bluetooth or Wi-Fi signals.
  • Software issues – Sometimes, bugs in software can cause problems like this one! You can try updating your software to the latest version (including operating systems) before going into anything else, just in case that helps fix things.
  • Hardware issues – If everything else looks okay, nothing seems to work when trying to open/close doors remotely through a smartphone app. Then something could be wrong with either hardware component.
  • Technical issues: If your smart lock isn’t responding to your phone or fob commands, you should first check for any software updates for your device. If there aren’t any available updates, try unplugging it and plugging it back in again. If that doesn’t work,
  • Battery needs to be replaced: As with many battery-operated electronic devices, sometimes dead batteries can cause problems with connectivity between devices—including smart locks! Batteries power almost all smart door locks. A quick way to test whether or not this might be true for you is by swapping out the dead battery with another one from another smart lock of the same make and model. If this works for you, you must replace old worn batteries with new ones every six months.


  • Smart Lock Not Working? A Step-By-Step Troubleshooting Guide 3

    Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time.

Other Recommended Articles About Home Smart Lock