Schlage Connect Troubleshooting: How to Fix and What to Do?

This Schlage Connect troubleshooting article will outline some common schlage connect problems users have encountered and offer solutions for how to fix them.

Last Updated on November 11, 2022 by Vincent Zhu

Schlage Connect is a great smart door lock that allows you to lock and unlock your door with the help of an app. However, like any technology, some issues may arise when using it.

This article will outline some common problems users have encountered with Schlage Connect and offer solutions for how to fix them.

Common Schlage connects lock problems and troubleshooting

Schlage Connect problems and troubleshooting are some of the users’ most common issues with their smart lock. The most common Schlage Connect issues include the following:

Schlage Connect is not pairing

Schlage connect not pairing

You may be experiencing issues with your Schlage Connect lock. If the lock is not pairing, please do the following:

Ensure your smartphone app is updated by checking for updates on the App Store or Google Play Store.
If you’re using an iOS device, try changing the Bluetooth settings from Airplane Mode off and back on again. This will reset all settings for Bluetooth connections.
If the Schlage Connect lock and app are paired correctly, you should see an orange checkmark on the top right of your lock’s entry in the app.
If this is not present, try restarting both devices by pressing and holding down their power buttons until they turn off completely. Please wait 10 seconds before turning them back on again and retrying pairing.

Schlage Connect is not connecting WIFI.

Schlage connect not connecting WIFI (2)

If you’re having trouble connecting the lock to your Wi-Fi router and smartphone, check out these tips for troubleshooting:

You may be trying to connect a Schlage Sense Smart Deadbolt or Touchscreen Electronic Deadbolt to a network that’s not supported. The only supported networks are 2.4GHz WPA2/AES (or equivalent) with either PSK or RADIUS authentication methods.
Your lock may be experiencing connectivity problems due to poor signal strength or interference from other devices on the same frequency band (2.4 GHz). Try moving the lock closer to your router or changing its location by moving it farther away from other wireless devices, such as cordless phones, garage door openers, and microwaves.
Make sure that the lock’s firmware is up-to-date. You can do this by following these instructions: Open the app on your phone or tablet and tap on “SETTINGS,” Next, tap “Check for Updates” in the upper right corner of the screen.
Check that your smartphone is connected to Wi-Fi or a cellular network, then open the Smart Home app. You should now see an option called “Add Device” in the bottom corner of this screen; tap it to continue adding a new device.
Check that your Wi-Fi router and password are correct. If not, change them.
Restart both connected devices—the smart home app or the Schlage Connect lock—and then re-enter your Wi-Fi information. This should help get everything synced up properly.

The Schlage Connect lock isn’t working properly.

Schlage Connect lock isn't working properly

If your Schlage door lock isn’t working properly and doesn’t open or close when you try to activate it manually, there are a few things you can check.

Make sure your Wi-Fi network is functional by testing another device. If the device has trouble connecting, then the problem lies somewhere between your router and your smart hub (such as an extender).
Before troubleshooting further, you should also ensure that any other devices connected to the same Wi-Fi network can connect without any problems.
Check the batteries. If you have any of the following issues after replacing the batteries, it may be time to replace them. If your Schlage Connect locks are still not working after the battery change, please check this article: Schlage Lock Not Working After Battery Change, What To Do?
Try using the keypad or touchscreen to enter a code manually. If it works, you should see the green light around the exterior of your lock turn on for about two seconds, then turn it back off. If this doesn’t work, continue with the troubleshooting steps below.

Schlage Connect is not connecting to the app.

Schlage Connect not connecting to the app

If your Schlage Connect lock isn’t connecting to the app, there are a few things you can do:

The Schlage Connect lock was not paired with the mobile device before installing the app or has been removed from your phone’s list of paired devices.
Ensure the Schlage Connect lock and your phone are on and fully charged and that you have a strong Wi-Fi signal in your home. The Schlage Connect lock uses Bluetooth Low Energy (BLE), so if there are walls between you and your door, it may not work either.
Ensure that all permissions have been granted for Schlage Connect by tapping Allow when your device’s operating system is prompted while running the initial pairing process (this window should appear only once).
Ensure the app is updated (you can check for updates in the device settings). You can also check for Schlage updates in the app’s menu.
Check that Bluetooth is turned on and that your phone has a strong signal (the best way to do this is by trying another app like Spotify or Google Maps).
Make sure the lock is within range of your Wi-Fi network. If you have multiple locks in a house, make sure they’re all on the same network.
Make sure that both your smartphone and computer are connected to the internet. This will ensure that your device can communicate with our servers and receive software updates for Schlage Connect as needed.

Schlage connect keypad is not working.

Schlage connect keypad not working

It is one of the most common problems faced by the users, where they find that the keypad [Schlage Connect] does not respond to their inputs or it is displaying error messages like “Keypad Locked,” “Unable to read code,” or something similar. To resolve this issue:

Firstly, ensure all batteries are inserted into your Schlage Connect touchscreen deadbolt.
Then check whether any wires are loose around these batteries or if there are any broken wires in your Schlage Connect device.
If none of these seems to be causing this issue, you should try clearing cache memory from your smart lock.
Try restarting via the reset button located inside the battery compartment.

Schlage connect red x

The most common problem with Schlage Connect devices is the red X. The red X indicates a problem with the device, and it can mean one of several things:

There’s an issue with the lock or network connection to it.
Try restarting both your phone and the lock itself before doing anything else.
If that doesn’t work, try moving closer to where you think your Wi-Fi router is located—this may increase signal strength enough.
Schlage Connect Lock has timed out due to inactivity (you have not unlocked it for 30 seconds).
Schlage Connect Lock does not have enough battery power left for operation.

Schlage connect app not finding lock

Schlage Connect Troubleshooting: How to Fix and What to Do? 2

If you can’t find your lock in the Schlage Connect app, try these troubleshooting tips:

Your phone isn’t connected to Wi-Fi.
Ensure Bluetooth is enabled on your phone and that both devices are paired with each other (see how to pair).
The Schlage Connect app isn’t up-to-date on the latest software version.
The lock’s battery is low or dead.
Make sure that your locks are properly paired with the app. You can check this by going through the pairing process again on each device and finding it in the app. If you have multiple locks, ensure that all of them are paired with your account before adding them.
If the Wi-Fi router in your home is not connected to the internet or has lost power, try restarting your Wi-Fi router and then reinstalling the battery of your lock.

Schlage Connect Deadbolt Not Working

If you’re having trouble with Schlage Connect, one of the first steps you should take is to reset it. To do this:

Check the manufacturer’s website to ensure your home is compatible with the Schlage Connect lock.
Resetting your keypad lock
Unlock your deadbolt and remove the batteries from the inside of your lock.
Replace both batteries and re-insert them into their slots in your device’s battery compartment, aligning them with their respective contacts before screwing them back together.
You may want to clean out any dust or debris in there first if you’ve ever opened up your Schlage Connect before—make sure not to lose anything!

Schlage connect manual

If you need more help with your Schlage Connect installation or programming, you can also check and download the following Schlage Connect smart lock manual:

FAQs About Schlage Connect Troubleshooting

What is a Schlage connect lock?

What is Schlage connect lock

Schlage Connect is a smart lock with the latest home security technology. And Schlage Connect offers two different models for your applications: Z-Wave and Zigbee.

Please note: Schlage Connect smart deadbolt includes two models: BE468 and BE469.

The Schlage Connect Z-Wave model is compatible with Amazon Alexa, Samsung SmartThings, Wink, Ring Alarm, and Google Assistant.

The Schlage Connect Zigbee model is compatible with Amazon Alexa, Samsung SmartThings, Key by Amazon, and Amazon Echo Plus.

The lock uses Bluetooth connectivity to connect to your phone or tablet, allowing you to control it remotely with a mobile app.

When you pair your Schlage Connect smart deadbolt with Samsung SmartThings, then you can unlock your lock without a code; it allows you to manage all aspects of your home security system from your phone or tablet, including locking and unlocking doors, setting up codes for guests, checking battery levels on devices, finding out how many times someone has tried opening the door (and what time).

Don’t know how to choose between Schlage Sense, Schlage Encode, and Schlage Connect? Check this article: Schlage Sense vs. Encode vs. Connect: What’s The Difference and How To Choose?

How to reset schlage connect?

Schlage Connect factory reset.

You can factory reset your Schlage lock without a programming code if you have forgotten your programming code, and also, you must restore default settings if you want to move the lock to a different door. Move the lock to the new door and set it up again.

To reset your Schlage Connect:

Disconnect your batteries.
Press and hold down the logo. While you are pushing the logo, reconnect your batteries.
Test your lock with one of your default codes on the back of this guide.
Change the default programming code.

Also, you can check this video from Schlage to know how to reset your Schlage Connect lock:

https://www.youtube.com/watch?v=1ocmKUsTxTQ

How To Factory Reset Your Schlage Connect™ Smart Deadbolt (https://www.youtube.com/watch?v=1ocmKUsTxTQ)

How To Factory Reset Your Schlage Connect™ Smart Deadbolt

How to put Schlage connect in pairing mode?

Schlage Connect pairing mode.

Why do I need to pair my Schlage Connect Smart Deadbolt lock with the Samsung SmartThings app, Wink, or other smart home apps?

You can unlock or lock your door for your trusted friends from anywhere using the SmartThings app.
You can check the status of your Schlage Connect from your smartphone at any time.
You will get app alerts when someone enters the wrong user codes.
You can add and delete user code for someone from your phone at any time
You can check the battery status from your phone.

Is Schlage connect compatible with SmartThings?

Yes, Schlage connect can work with Samsung SmartThings.

To pair your Schlage Connect lock with Samsung SmartThings:

Open the SmartThings app on your mobile device and tap on home.
Under Things, choose to Add a Thing and follow the directions in the app.
A green light on your lock indicates success at the end of enrollment.

Please check this video to know how to pair your Schlage lock with Smartthings:

https://www.youtube.com/watch?v=0-8CyIXcNPU

HOW-TO: Pair and Connect your Schlage Lock with a Samsung SmartThings Hub (https://www.youtube.com/watch?v=0-8CyIXcNPU)

How to pair your Schlage Connect lock with Wink?

Please check this video to know how to pair your Schlage lock with Wink:

https://www.youtube.com/watch?v=J0mxM2hW-9g

HOW-TO: Pair and Connect your Schlage Lock with a Wink Hub 2 (https://www.youtube.com/watch?v=J0mxM2hW-9g)

Open the Wink app on your mobile device and follow the app’s instructions.
When you successfully connect your devices, you will see a flashing green check mark on the lock.
The Wink app will also indicate that it has found the lock.

How to set up your Schlage Connect?

To set up your Schlage Connect:

Open your door!
Enter one of the two default user codes. The codes are located on the back of this guide and on the back of the inside assembly. You need to remove the inside assembly to see the label.
Your lock will enter a setup routine.
When the bolt stops moving, setup is complete.

What does Schlage Connect work with?

Schlage Connect can work with a lot of smart home hubs. Such as SmartThings, Wink, Ring Video Doorbell, Apple Home, Amazon Alexa, and Google Assistant.

What hub is needed for Schlage connect?

When you want to pair your Schlage Connect lock with a smart home app, You need a Security Enabled Z-Wave Controller, Zigbee controller, or Amazon Key controller to utilize your Schlage Connect’s remote capabilities.

You will need a Z-Wave Controller using Schlage Connect BE468ZP and BE469ZP.
You will need a Zigbee controller if you are using Schlage Connect BE468GB.
If you are using Schlage Connect BE468GBAK, you will need an Amazon Key controller.

What is the difference between Schlage Sense and connect?

The main difference is that Schlage Sense works with HomeKit to control your lock using Siri, but Schlage Connect is designed for Alexa and Z-Wave integration.

Does Schlage Connect auto lock?

Yes, Schlage Connect supports auto lock. When the auto-lock feature is enabled, the lock will automatically relock itself for 30 seconds after being unlocked.

How do I turn on/off auto lock on Schlage connect?

Press the “Schlage” button
Enter programming code
Press the “9” button.
Enable: 1 blink + 1 beep.
Disable: 2 blinks + 2 beeps.

Can Schlage Connect be rekeyed?

Yes, Schlage Connect deadbolt locks can be rekeyed.

You can rekey your Schlage Connect with the Schlage lock rekey guide manual. Also, you can contact a locksmith to rekey Schlage connect for you.

Does Schlage Connect work with the Schlage app?

No, Schlage connect can not work with the Schlage Home app. The Schlage Home app is used for Schlage Encode Smart WiFi Deadbolt or Schlage Sense Smart Deadbolt.

You will need to use one of the Schlage partners’ apps, like the Nexia or Samsung SmartThings app, If you have a Schlage ConnectSmart Deadbolt.

Will Schlage connect work with Google home?

Yes! Schlage Connect Smart Deadbolt with Z-Wave Plus version can work with Google Assistant.

Please note: For Schlage Connect Smart Deadbolt, You will need to have the Nexia app and the Google Home app on your smartphone to sync devices and to add your lock to Google routines.

Conclusion

I hope this Schlage connect troubleshooting article was helpful to you. If you have any more questions, please contact ShineACS Locks at any time.

More articles about Schlage lock troubleshooting:

Vincent Zhu

Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time.

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Schlage Connect Troubleshooting: How to Fix and What to Do?

Common Schlage connects lock problems and troubleshooting

Schlage Connect is not pairing

Schlage Connect is not connecting WIFI.

The Schlage Connect lock isn’t working properly.

Schlage Connect is not connecting to the app.

Schlage connect keypad is not working.

Schlage connect red x

Schlage connect app not finding lock

Schlage Connect Deadbolt Not Working

Schlage connect manual

FAQs About Schlage Connect Troubleshooting

Schlage Connect factory reset.

Schlage Connect pairing mode.

Conclusion

Author By

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Schlage Connect Troubleshooting: How to Fix and What to Do?

Common Schlage connects lock problems and troubleshooting

Schlage Connect is not pairing

Schlage Connect is not connecting WIFI.

The Schlage Connect lock isn’t working properly.

Schlage Connect is not connecting to the app.

Schlage connect keypad is not working.

Schlage connect red x

Schlage connect app not finding lock

Schlage Connect Deadbolt Not Working

Schlage connect manual

FAQs About Schlage Connect Troubleshooting

Schlage Connect factory reset.

Schlage Connect pairing mode.

Conclusion

Author By

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