If your Schlage BE365 keypad deadbolt is not working,  Here are some troubleshooting steps to help you diagnose and potentially resolve the problem:

1. Battery Power: Ensure the batteries are fresh. A weak battery might not provide enough power for the lock to operate. Check the battery terminals for any corrosion or damage. Clean them if necessary.
2. Keypad Response: If the keypad is not lighting up or responding, it could be due to a battery issue or a malfunctioning keypad. If the keypad lights up but doesn’t accept codes, ensure you enter the correct access code.
3. Mechanical Issues: Check if the deadbolt is extending and retracting smoothly when operated manually using the thumb turn on the inside. If it’s not, there might be a mechanical obstruction or misalignment. Ensure that the door and frame are aligned correctly. Misalignment can prevent the bolt from engaging properly.
4. Check for Obstructions: Ensure nothing obstructs the bolt from extending or retracting, like a misaligned strike plate or debris in the keyway.
5. Re-Installation: It’s possible that the lock was not installed correctly. Ensure that the tailpiece of the lock is correctly oriented and not binding. Refer to the installation instructions to ensure everything is set up correctly.

If your Schlage BE365 keypad deadbolt is not engaging, Here are some troubleshooting steps to help you identify and potentially resolve the issue:

• Battery Power: Ensure that the batteries are fresh. A weak battery might not provide enough power for the motor to engage the bolt. Check the battery terminals for any corrosion or damage. Clean them if necessary.
• Mechanical Issues: Check if the deadbolt is extending and retracting smoothly when operated manually using the thumb turn on the inside. If it’s not, there might be a mechanical obstruction or misalignment. Ensure that the door and frame are aligned correctly. If the door has sagged or the frame has shifted, it can prevent the bolt from engaging properly.
• Check for Obstructions: Ensure nothing obstructs the bolt from extending, like a misaligned strike plate or debris in the keyway.
• Re-Installation: It’s possible that the lock was not installed correctly. Ensure that the tailpiece of the lock is correctly oriented and not binding. Refer to the installation instructions to ensure everything is set up correctly.
• Cam and Tailpiece: Ensure that the cam and tailpiece are correctly aligned and not binding. If they’re misaligned, it can prevent the bolt from engaging.
• Motor and Gears: Listen closely when you try to engage the lock. If you don’t hear the motor running, the motor might be defective or have an issue with the internal gears.

 If your Schlage BE365 won’t unlock, there could be several reasons for this issue:

1. Battery Power: Ensure that the batteries are not depleted. If the batteries are low, the lock might not operate correctly. Replace with new, high-quality alkaline batteries. Check the battery terminals for any corrosion or damage. Clean them if necessary.
2. Keypad Entry: Make sure you’re entering the correct access code. If the keypad is not responding, it could be due to extreme temperatures or moisture. Wait for conditions to normalize and try again.
3. Mechanical Issues: Ensure the deadbolt is not jammed. Sometimes, the bolt can get stuck if the door and frame are misaligned. Check if the thumb turns on the inside and can manually unlock the door. If it can, the issue might be with the electronic component.
4. Check for Obstructions: Ensure nothing obstructs the bolt from retracting, like a misaligned strike plate or debris in the keyway.
5. Key Override: If your model has a key override, use the physical key to unlock the door. This can help determine if the issue is with the electronic or mechanical parts of the lock.

Remember, regular maintenance and periodic checks can help prevent such issues. Ensure that the lock, bolt, and door frame are all aligned correctly and that the lock is kept clean from dirt and debris.

The “Lock & Leave” feature on the Schlage BE365 allows users to press the Schlage button to lock the deadbolt without entering a code. If this feature isn’t working, here are some steps to troubleshoot:

1. Enable Lock & Leave: The Lock & Leave feature can be turned on or off. Ensure that it’s enabled. To turn this feature on or off:
   1. Open the door.
   2. Extend the bolt by turning the thumbturn to the locked position.
   3. Enter one of the valid user codes to wake up the electronics.
   4. Within 10 seconds, press and release the Schlage button.
   5. Rotate the thumbturn to the unlocked position. The bolt should retract to the unlocked position.
   6. If the bolt does not retract, the Lock & Leave feature is disabled. Repeat the steps to enable it.
2. Battery Power: Ensure the batteries are not depleted. If the batteries are low, the lock might not operate correctly. Replace with new, high-quality alkaline batteries. Check the battery terminals for any corrosion or damage. Clean them if necessary.
3. Mechanical Issues: Check if the deadbolt is extending and retracting smoothly when operated manually using the thumb turn on the inside. If it’s not, there might be a mechanical obstruction or misalignment. Ensure that the door and frame are aligned correctly. Misalignment can prevent the bolt from engaging properly.

If your Schlage BE365 keypad deadbolt is not locking, there could be several reasons:

1. Battery Power: Ensure the batteries are fresh. A weak battery might not provide enough power for the lock to operate. Check the battery terminals for any corrosion or damage. Clean them if necessary.
2. Mechanical Issues: Check if the deadbolt is extending and retracting smoothly when operated manually using the thumb turn on the inside. If it’s not, there might be a mechanical obstruction or misalignment. Ensure that the door and frame are aligned correctly. Misalignment can prevent the bolt from engaging properly.
3. Check for Obstructions: Ensure nothing obstructs the bolt from extending, like a misaligned strike plate or debris in the keyway.
4. Re-Installation: It’s possible that the lock was not installed correctly. Ensure that the tailpiece of the lock is correctly oriented and not binding. Refer to the installation instructions to ensure everything is set up correctly.
5. Tailpiece and Cam: Ensure that the cam and tailpiece are correctly aligned and not binding. If they’re misaligned, it can prevent the bolt from extending.
6. Lock & Leave Feature: If you’re trying to lock the door using the “Lock & Leave” feature (pressing the Schlage button to lock without entering a code), ensure this feature is enabled. If it’s disabled, you must enter a valid user code to lock the door.

If the key for your Schlage BE365 keypad deadbolt is not working, several potential reasons and solutions exist. Here’s a step-by-step troubleshooting guide:

1. Check the Key: Ensure you’re using the correct key. If you have multiple Schlage locks or keys, it’s easy to mix them up. Examine the key for any signs of wear, bending, or damage. A worn or damaged key might not engage the pins inside the lock correctly.
2. Key Insertion: Ensure you’re inserting the key fully into the keyway. Try inserting the key and then slightly jiggling it to see if it will turn.
3. Lubricate the Lock: Over time, dirt and debris can accumulate inside the keyway, making it difficult for the key to turn. Use a graphite-based lubricant or a product specifically designed for locks. Avoid using oil-based lubricants as they can attract more dirt.
4. Check for Obstructions: Shine a light into the keyway to check for any obstructions or debris. If you see something, try using compressed air to blow it out.
5. Mechanical Issues: If the key goes in but doesn’t turn, the pins inside the lock might be misaligned or jammed. This can happen due to wear over time or if the lock was tampered with. If the deadbolt is extended, ensure it’s not jammed against the door frame, preventing it from retracting.
6. Rekeying or Previous Service: If the lock was recently rekeyed or serviced, there might have been an issue with the reassembly or the new key cut. If this is the case, contact the locksmith or professional who serviced the lock.
7. Try a Spare Key: If you have a spare key, try using it. Sometimes, a key can become worn down over time, while a less frequently used spare might still work.