The Smonet door lock stopped responding, and I cannot configure it again after removing it from the app.

My Smonet lock worked well for four months and stopped responding. I have tried resetting it several times and cannot find the “account” per the app instructions.
I have removed my lock from the app as instructed and cannot configure it again.

The Smonet door lock stopped responding, cannot configure it again after removing it from the app. 1

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When a Smonet lock stops responding, it’s essential to determine whether the issue is with the physical lock mechanism, the electronic components, or the communication between the app and the lock. Here’s a step-by-step guide to troubleshooting your non-responsive Smonet lock:

  1. Battery Check: Before further troubleshooting, ensure the batteries in the lock are not depleted. Replace them with fresh batteries and test the lock again.
  2. Manual Operation: Attempt to lock and unlock using a key or the thumb turn (if applicable). This will help determine if the issue is mechanical or electronic.
  3. Hard Reset: Resetting the lock can resolve many issues. Consult the lock’s manual or the manufacturer’s website for specific instructions on performing a hard reset for your model. Be prepared to reconfigure the lock settings after a reset.
  4. Signal Interference: If your lock connects via Wi-Fi, ensure the Wi-Fi signal strength is adequate where the lock is installed. Consider moving your router or using Wi-Fi extenders if necessary.
  5. Physical Check: Inspect the lock for any visible damage. Ensure it’s correctly installed and the deadbolt can move freely without any obstructions.
  6. Environment: Extreme cold or heat can sometimes affect the functionality of electronic devices. If you’re experiencing severe weather, this might affect the lock’s operation.
  7. Contact Smonet Support: If you’ve tried the above steps and your lock is still not responding, contact Smonet’s customer support. They might know specific issues with certain models or batches and can provide guidance tailored to your situation.
  8. App Reconnection:
    • If the lock is not communicating with the app:
      • Ensure Bluetooth is turned on for your phone.
      • Force close the app and reopen it.
      • Restart your smartphone.
      • Uninstall and reinstall the Smonet app.
      • Try pairing the lock with the app again.

If the lock is still within its warranty period, and none of the troubleshooting steps work, consider pursuing a repair or replacement through the manufacturer or the retailer where you purchased the lock.

To hard reset your Smonet door lock:

  • Press and hold the reset button for 10 seconds.
  • The lock will reset, and the indicator light will flash green.
  • The lock will automatically reconnect to the gateway.

If you’re having trouble reconnecting it after removing it from the app:

Please note: Smonet door lock uses the TTlock app. So, if you had deleted the Smonet door lock from your Smonet TTlock app, and after you reset your TTlock, you will have to input the TTlock initialization passcode to finish the TTlock factory reset. And the default TTlock initialization passcode is 000#.

For more Smonet door lock problems and troubleshooting, please check this article: Smonet Door Lock Troubleshooting: Details Step by Step Guide.