Why is the smart door lock’s lock and unlock function opposite the app and keypad?

I bought a new smart door lock for my house, but after installation, I found the smart door lock’s lock and unlock function opposite the app and keypad. What should I do now?

Why is the smart door lock's lock and unlock function opposite the app and keypad? 1

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If you find that the lock and unlock functions are the opposite of what they should be on your app and keypad, this could be due to a configuration error or a technical glitch with the lock mechanism or the app.

Here are some steps you can take to troubleshoot:

  1. Check the lock configuration: If your lock has been installed recently, the configuration settings may be incorrect. You may need to consult the manual or contact the manufacturer’s customer support to help adjust these settings.
  2. Reset the lock: If the lock has been working fine and suddenly started acting in reverse, it may help to reset the lock to its factory settings. Again, you would need to consult the manual or contact customer support for instructions on how to do this.
  3. Update the app: If you’re using an app to control your lock, ensure you use the latest version. Sometimes, bugs in the app can cause unusual behavior like this.
  4. Contact customer support: If you’re unable to solve the issue yourself, it would be best to contact the customer support service of the lock manufacturer. They can help you troubleshoot the issue and possibly provide a fix.

Please follow these steps per your lock model and manufacturer’s guidelines to prevent potential damages or warranty voids.