The Saflock key system shows the keys an unidentified “Unknown” user has programmed

Hi, My name is Saralynne Hudgins, and I am a Leasing Agent here.

We have a Saflock key system at our Student Housing Apartment Complex in Lexington, Kentucky, USA.

We are in the middle of our “Turn process,” where we prepare old units for new residents. As I go through the keys to delete them, I find keys that an unidentified “Unknown” user has programmed. Each employee here has a login to make a key. Why would there be keys with a user “Unknown?

Does this mean someone has purchased a key programmer and is programming keys as an unidentified user?

Thank you in advance for your consideration.

The Saflock key system shows the keys an unidentified "Unknown" user has programmed 1

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Hello Saralynne Hudgins,

The presence of keys programmed by an “Unknown” user in your Saflock key card lock system is a concern, especially in a setting like a student housing apartment complex where security is paramount. Here are a few possibilities and considerations:

  1. System Glitch or Default Setting: Sometimes, systems might have a default setting or a glitch that results in an “Unknown” user tag. It’s possible that during a software update, system reset, or other technical issue, some keys were programmed without proper user attribution.
  2. Previous Employees or Contractors: If there were employees or contractors in the past who had access to the system, but their user profiles were later deleted or not properly set up, any keys they programmed might now appear as “Unknown.”
  3. Unauthorized Access: As you suggested, there’s a possibility that someone has unauthorized access to a key programmer. This would be a significant security concern. If someone makes keys without the management’s knowledge, they can access any unit they want.
  4. Audit and Investigation: It would be wise to audit all the keys and associated access points. This will help you determine if any patterns or specific areas are being targeted. Additionally, consider checking any logs or records associated with the system to see if there are any unusual access times or patterns.
  5. Consult with Saflock: Reach out to Saflock or the vendor who provided the system. They might understand why this is happening or if other users have reported similar issues. They can also provide guidance on best practices for securing the system.
  6. Security Measures: Consider implementing additional security measures until the issue is resolved. This might include increasing surveillance, changing locks or access codes, or hiring additional security personnel during the “Turn process.”
  7. Training and Protocols: Ensure that all employees are adequately trained on the key system and that strict protocols are in place for programming and handling keys. This can help prevent unauthorized or accidental programming in the future.

Addressing this issue promptly ensures the resident’s and property’s safety and security.

For more Saflok problems and troubleshooting, please check this article: Saflok Troubleshooting: Comprehensive and Detailed Guidance.