Hornbill Smart Deadbolt is not fully unlocking, requiring a lot of shaking and jiggling to get it to open.

I’ve been using your locks for my rental properties and am very satisfied overall. However, I’ve recently had an issue with one Hornbill 7-in-1 Keyless Entry Door Lock Biometric Fingerprint Smart Deadbolt.

The lock isn’t fully unlocking, requiring a lot of shaking and jiggling to get it to open. I was wondering what your policy is for locks with this defect. Let me know what you can do, and thanks for your help!

Hornbill Smart Deadbolt is not fully unlocking,requiring a lot of shaking and jiggling 1

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A Hornbill Smart Deadbolt that’s not fully unlocking, even requiring excessive jiggling or shaking to open, could indicate several possible issues, such as mechanical misalignment, battery problems, or a software glitch. Here are some troubleshooting steps you could try:

  1. Check Door Alignment: The deadbolt may have trouble extending and retracting if your door isn’t properly aligned. Ensure the door, bolt, and strike plate are properly aligned, with no obstructions.
  2. Check Batteries: If your lock’s batteries are low, the lock may not have enough power to extend or retract the bolt fully. Try replacing the batteries with new ones to see if this solves the problem.
  3. Lubricate the Lock: If the deadbolt mechanism sticks, you may need to lubricate the lock. Use a graphite-based lubricant, which is safe for locks. Do not use oil-based lubricants, which can attract dust and debris and cause further problems.
  4. Reset and Recalibrate: If the above steps don’t work, you could try resetting the lock to its factory settings and recalibrating it. This would clear any potential software issues. Note that this will also delete all existing access codes, so you must reprogram them after the reset.
  5. Check Installation: If the lock was recently installed, ensure it was done correctly. Incorrect installation could lead to mechanical issues that affect the lock’s operation.
  6. Check the Warranty: Most smart locks come with a warranty that may cover defects or malfunctioning units. Check the documentation that came with your Hornbill lock or look up the warranty policy on Hornbill’s official website to see if your lock is still under warranty.
  7. Contact Customer Service: Reach out to Hornbill’s customer service directly. Explain the issue, and provide any relevant information like model number, purchase date, and the steps you’ve already tried to troubleshoot the issue. They will be able to provide the most accurate information regarding their warranty and repair/replacement policies.

Remember, it’s important to follow the manufacturer’s instructions or get professional help when dealing with lock malfunctions to avoid causing any further damage.

For more Hornbill Lock Problems and Troubleshooting, please check this article: Hornbill Smart Lock Troubleshooting: Step by Step Guide.