Onity Customer Service: Multiple Ways to Get Onity Support

Onity Customer Service: Multiple Ways to Get Onity Customer Support

In this article, we will detail how to find Onity customer service and support to get help for the lock if you have problems with the Onity locks.

Last Updated on August 22, 2023 by Vincent Zhu

Why need Onity customer service?

Onity customer service is essential for several reasons, primarily due to the nature of the hospitality industry and the products and services Onity offers. Here are some key reasons why Onity customer service is vital:

Why need onity customer service

  1. Complex Products and Services: Onity provides solutions for advanced hotel security, access management, and energy management systems. These complex products and services require guidance, troubleshooting, or maintenance assistance. Onity customer service ensures that clients receive the necessary support to maximize the potential of these solutions.
  2. Quick Issue Resolution: In the hospitality industry, time is of the essence. Hotels, resorts, and vacation properties must resolve issues promptly to avoid guest dissatisfaction or potential security risks. Onity customer service is critical in providing timely assistance and solutions to problems, ensuring a seamless guest experience.
  3. Training and Guidance: Onity customer service also helps clients understand the full capabilities of their products and services. By providing training and guidance on how to use these solutions, customer service representatives ensure clients can effectively leverage Onity’s offerings to enhance their operations.
  4. Long-term Relationships: Onity values building long-term relationships with its clients, and customer service is central to fostering these connections. By consistently delivering exceptional support, Onity cultivates trust and loyalty, which can lead to repeat business and positive word-of-mouth referrals.
  5. Continuous Improvement: Onity customer service representatives gather valuable client feedback regarding their experiences with the company’s products and services. This feedback helps Onity identify areas for improvement, ensuring that they continually enhance their offerings to serve the hospitality industry better.

What can Onity customer service do?

What can onity customer service do

Onity Lock customer service is committed to providing comprehensive support to clients in the hospitality industry. Their customer service team can assist in various ways, including:

  1. Product Information and Consultation: Onity customer service representatives can help clients understand the company’s product portfolio, recommend suitable solutions based on their unique needs, and provide guidance on product features and specifications.
  2. Technical Support: If clients experience technical issues with their Onity products or systems, the customer service team can offer troubleshooting assistance, provide step-by-step guidance to resolve the problem, or escalate the issue to a specialized technical support team.
  3. Installation and Setup: Onity customer service can assist clients in installing and setting up their products, ensuring smooth integration with existing systems and minimal disruption to their operations.
  4. Training and Guidance: The customer service team can provide training sessions or educational materials for clients, helping them understand how to use and maintain their Onity products optimally.
  5. Software Updates and Upgrades: Onity customer service can guide clients through software updates or hardware upgrades, ensuring access to the latest features and improved system performance.
  6. Maintenance and Repairs: In case of any hardware malfunctions or the need for regular maintenance, Onity customer service can arrange for repair services or recommend preventative maintenance measures to extend the lifespan of the products.

Offering such a wide range of support services, Onity customer service ensures that clients can fully utilize and benefit from their innovative products and solutions, ultimately enhancing their operations and guest experiences in the hospitality industry.

Onity customer service

Onity offers a wide range of channels through which customers can reach customer service, ensuring that clients receive prompt and efficient support. These channels include:

Onity customer service contact form

Onity customer service contact form

You can write your questions and the help you want in this support form, and remember to leave your contact information. The onity support team will contact you shortly。

To get help from Onity, please click on Onity’s customer service contact form.

Onity customer service website:

To access more of Onity’s customer service information and resources, visit their official website at https://www.onity.com.

Once on the website, look for the “Support” or “Contact Us” sections to find the relevant contact information, support resources, and customer service channels.

Onity customer service number

Onity customer service number

Onity provides dedicated phone lines for different regions, making it easy for customers to contact their local customer service representatives. This ensures that language barriers are minimized, and clients receive support tailored to their needs and location.

  • Onity North America Sales & Customer Service: 800-424-1433
  • Onity Technical Support Australia:  +(61) (0)2 9581 6555.
  • Onity Hong Kong Phone: +852 27280828
  • Onity India Phone: +91 11 4228 8880/81
  • Onity Indonesia: +62 361 499092
  • Onity Mainland China: + 86 21 6331 1188
  • Onity Thailand: +66 (0) 2 4958877 Ext. 7070
  • Onity Canada Technical Support: 800 248 6189
  • Onity Spain: +34 943 448 300
  • Onity France: +33 (0)1 49 44 89 99
  • Onity United Kingdom: 01908 286419
  • Onity Brazil: +55 11 3670 2555
  • Onity México: +52 998 892 7139 Opción 0

Remember that Onity may have different phone numbers for different regions or countries; if you want to find the Onity customer service contact information for different regions, please check the following Onity Contact Information PDF file:

Onity Contact Information PDF file for different regions

Onity Email Support

Onity Email Support

Customers can send their inquiries or support requests to Onity’s email address, where a customer service representative will respond within a specified timeframe. This is ideal for non-urgent issues or detailed inquiries requiring a written response.

To get Onity customer service, email: [email protected]

Onity customer service social media profiles

Onity maintains an active presence on popular social media platforms like LinkedIn. Customers can contact Onity’s customer service through these channels for general inquiries or support-related concerns.

To get Onity customer service social media profiles, please visit Onity’s LinkedIn Page.

Onity door customer service video

It is worth noting that ONITY also provides video instructions to provide technical support to its customers. You can search for Onity customer support videos on platforms like YouTube.

To get Onity customer video support, please check the Onity Youtube page.

Additionally, you can visit Electronic Locksmith youtube channel to know more about Onity Hotel lock technical support:

Onity locks troubleshooting

Onity Locks Troubleshooting: Professional Step by Step Guide

If you use Onity door locks or some other older ONTIY hotel door lock systems, you must have encountered some ONTIY lock problems.

Don’t worry; we have encountered many customers who consulted us about Onity lock problems and provided troubleshooting solutions to help customers’ ONTIY locks work again.

To know more about how to fix the Ontiy lock problems, please visit Onity Locks Troubleshooting Guide.

Onity replacements parts

Onity offers a range of product replacement parts, ensuring clients can maintain and repair their systems as needed. Some common replacement parts for Onity’s products include:

Onity Customer Service: Multiple Ways to Get Onity Support 1

  • Electronic Lock Parts: Onity provides replacement parts for their electronic locking systems, such as batteries, latches, handles, mortises, and internal components.
  • Access Cards and Keycards: Hotels and other properties may need to replace or replenish their stock of access cards or keycards, which Onity can supply.
  • Wall Readers and Encoders: Onity offers replacement parts for wall readers and encoders, including front panels, keycard readers, and electronic components.
  • Energy Management System Components: For properties utilizing Onity’s energy management systems, replacement parts such as sensors, thermostats, and other hardware components may be necessary.

To order Onity replacement parts or get more information on the available parts and pricing, contact Onity customer service or your local authorized Onity distributor.

But please note that for some older models and discontinued ONITY hotel locks, you may be unable to find replacement parts on the ONITY official website.

At this time, you may need to try to find other service providers to obtain corresponding replacement parts. You can try to contact AccuLock, Inc or Electronic Locksmith, Inc to get Onity lock replacement parts.

Onity lock manual

Onity offers various electronic lock models, each with its specific manual. So if you have some problems with Onity locks and want to get support from Onity, you can check the following Onity lock manuals first:

Onity lock upgrading and replacement service

If you have an older Onity lock system, especially when using ONTIY’s old magnetic stripe cards hotel locks, such as onity HT22 and HT25 hotel lock systems.

Now you may wish to upgrade or replace your old Onity hotel locks with a more advanced solution.

ShineACS Locks offers lock upgrading and replacement services to help clients modernize their security systems and maintain the highest guest safety and satisfaction.

To know more about upgrading and replacement service for your old Onity locks, please visit ShineACS Old Hotel lock upgrading and replacement services.

FAQs About Onity Customer Service

Onity, a global leader in the hospitality industry, specializes in providing innovative solutions for hotel security, access management, and energy management systems. With over 125 countries, Onity’s cutting-edge technology and services cater to a wide clientele, including hotels, resorts, and vacation properties.

This article aims to delve into the various aspects of Onity’s customer service, from its philosophy and support channels to customer testimonials and the role of technology. By exploring these facets, we aim to provide a comprehensive understanding of how Onity excels in offering outstanding customer support to businesses in the hospitality industry.

Onity is a leading provider of electronic locking, access, and energy management solutions for the hospitality industry. It is a part of Carrier Global Corporation, a global provider of sustainable building and refrigeration solutions. The carrier was formed in 2020 after separating from United Technologies Corporation (UTC). Onity was formerly known as TESA Entry Systems, Inc., before rebranding in the late 1990s.

Onity is an American company headquartered in Salem, Oregon, USA. The company has a global presence, serving clients in more than 125 countries, and offers electronic locking, access, and energy management solutions primarily for the hospitality industry. Onity was formerly known as TESA Entry Systems, Inc., before rebranding in the late 1990s. It is now a part of Carrier Global Corporation, also an American company.

Onity’s headquarters is located in Salem, Oregon, USA. As a leading provider of electronic locking, access, and energy management solutions for the hospitality industry, Onity serves clients across the globe in more than 125 countries. The company operates under Carrier Global Corporation, also an American company.


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    Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time.