The Kwikset SmartCode deadbolt series lock is one of the best keyless door locks installed in your home. It is easy to install and has many features that make it different from regular locks.

However, you may still encounter some Kwikset SmartCode deadbolt problems during use.

Kwikset Smartcode Deadbolt troubleshooting is a simple fix for your smart code locks. With these easy steps, you can return to your house and lock it up again.

Kwikset SmartCode 909 troubleshooting

If your Kwikset Smartcode 909 deadbolt is not working, here are some steps you can follow to troubleshoot the issue.

• Check that the lock is powered on by pressing its button. The light should flash green for a few seconds and then turn off. If it does not, this could be due to an issue with the power source.
• If no lights are coming on when pressing buttons on the keypad, try reprogramming them.
• Ensure you’re using the correct key: The Kwikset 909 is programmed to recognize specific keys and reject others without unlocking. If your key isn’t working, try to rekey a Kwikset lock.
• Check for jams: If something is blocking the lock from moving freely, it won’t be able to unlock or lock when commanded by your phone or remote control.
• Check inside your door frame to see if anything is trapping the lock as it moves back and forth during its regular operation.
• Is the SmartCode 909 deadbolt stuck in the lock position? Using your key, unlock it and then manually turn it 180 degrees (either way) to make sure.
• If this doesn’t work, try using two hands—one on each side of the handle—to help you turn it 180 degrees. This may require more strength than usual!
• Ensure you are using the correct user code to open the door. If your user code is incorrect, you must change the code on your Kwikset Smartcode 909.

Kwikset SmartCode 910 troubleshooting

If your SmartCode 910 Kwikset lock is not working at all, try a few troubleshooting steps to get it working again:

• Check the batteries. If they are low or dead, replace them with new ones and try again.
• Ensure you have suitable batteries installed in your Kwikset SmartCode 910 lock.
• Check that your batteries are installed correctly in their compartment on the back of the lock. When troubleshooting this issue, they might have been dislodged during the Kwikset Deadbolt installation by accident or on purpose.
• Ensure that the battery contacts aren’t dirty or corroded so they can contact each other properly when installing new batteries (or removing old ones).
• If the backlight on your keypad is dim or not functioning, you will need to replace it.

Kwikset SmartCode 911 troubleshooting

If your Kwikset SmartCode 911 is not working well, several things could be wrong here:

• Make sure that the problem isn’t with the keypad. If using a keyless entry system, ensure your programmable lock works correctly before troubleshooting other components.
• Ensure batteries have enough juice and aren’t dead yet, or buy new batteries if they die out quickly.
• Look at how well-aligned all parts of your SmartCode deadbolt are, including its latch and function—if any of these parts misalign when locked into place.
• Try removing and re-inserting the battery again (you can also do this by pressing “Lock” twice).
• Make sure there’s no debris blocking any locks’ functions (and clean them if necessary).

If your Kwikset SmartCode deadbolt 911 jams and the door cannot lock.

• The door-handing process was not executed during installation: Perform the door-handing function in the Installation Guide.
• The hole in the door is misaligned: Disassemble the lock and reinstall it without the adapter ring on the exterior side of the door.
• The wrong deadbolt latch is installed: SmartCode deadbolts require a tapered latch bolt for easy operation. If the latch used is from an older lock, it will likely not have a sharp latch bolt. Remove the lock from the door, including the old latch. Replace with the new latch and reinstall the lock.
• The deadbolt latch and strike are misaligned: Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked.
• The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch:  As a test, rotate the turn piece on the deadbolt so the latch is retracted (unlocked), and close the door. If you have to push, pull, or lift the door to get it to close, adjust the position of the lower strike.
• The hole in the door frame for the latch bolt is not drilled deep enough: Make sure the hole in the door frame is drilled at least 1″ (25 mm) deep.
• The mounting plate places tension on the torque blade. Attempt to lock and unlock the door with the key. Remove the interior assembly from the mounting plate if it cannot rotate. Test the key again. If it cannot rotate, loosen the screws on the mounting plate and reposition the container, so there is no tension on the cylinder torque blade. Ensure the latch bolt can operate smoothly with the key and reinstall the interior assembly.
• The clutch is disengaged: Remove the interior assembly from the door. Verify that the lock can be operated smoothly with the key while the interior is removed. Attempt to rotate the turn piece on the interior assembly. If it does not rotate smoothly, the clutch becomes disengaged. Rotate the turn piece 180° clockwise (you will need to use force when rotating it, and you will hear it click). This will re-engage the clutch. Align the turn piece with the torque blade and reinstall the interior assembly on the door.
• The latch is installed upside down: A quick way to tell that the latch is upside down is to look at the face of the cylinder. If it is upside down, the latch is installed upside down.

Also, here is a video about Kwikset SmartCode 911 troubleshooting from YouTube:

Kwikset SmartCode 911 Troubleshooting

Kwikset SmartCode 913 troubleshooting

To troubleshoot your Kwikset SmartCode 913 lock, you’ll need to start with the following steps:

• Make sure the keypad is clean and free of debris. If it’s dirty, wipe it down with a damp cloth and let it air dry before continuing.
• If your Kwikset SmartCode 913 lock isn’t responding, try changing the batteries before moving on to other troubleshooting steps.
• Make sure that the batteries are in correctly. The battery should be inserted with the plus (+) side facing up and the negative (-) side facing down.
• Ensure that your code is entered correctly every time you enter it into the keypad. If it’s possible to have an error in entering numbers or letters, then there’s a chance of getting locked out! Otherwise, you must change the code on your Kwikset SmartCode 913 lock.
• Try pressing all buttons on each side of the lock simultaneously. Sometimes, this wakes up whatever magical energy source keeps all electronic devices running smoothly.
• If you still have trouble with the SmartCode deadbolt after replacing the battery, remove and re-add it from within the app.

The Status LED is solid red after the door handing process for the Kwikset SmartCode 913 lock.

• The lock interior is not mounted perpendicular to the ground: Remount lock interior assembly as illustrated in the Installation Guide.
• The hole in the door is misaligned: Disassemble the lock and reinstall it without the adapter ring on the exterior side of the door.
• The latch is installed upside down:
• The battery level is too low: This is indicated by the keypad flashing red three times with three beeps. Use a fresh set of batteries, and perform the door-handing process again.
• The latch and strike are misaligned, causing the latch to bind. If you have not already done so, perform the door-handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is by the door drilling instructions available online.

Also, you can check this Kwikset SmartCode 913 troubleshooting video on YouTube:

Kwikset Smart Code 913 issues and solutions

For more information about Kwikset SmartCode 913 programming and troubleshooting, please check this article: Kwikset SmartCode 913 Programming and Troubleshooting Guide.

Kwikset SmartCode 914 troubleshooting

If you’re having trouble getting your Kwikset SmartCode 914 lock to work, there are a few other things to check:

• If your door doesn’t open or close, it could be because of something as simple as a bad connection between your deadbolt’s interior and exterior parts. Make sure that they’re securely connected before moving on.
• If it’s not responding or if its response time seems unusually slow, make sure its batteries aren’t dead (or going dead).
• If your door is not opening, first check the batteries. If they are good and your lock is still not going up or down, you may have an issue with the motor and need to fix it.
• If your door is not locking, ensure no obstructions prevent it from moving correctly. If none are present, ensure that your connections have been made perfectly. In addition to checking for obstacles in the path of motion of your handle/lock assembly, check that wires coming from inside of the handle/lock assembly (if applicable) aren’t broken or disconnected.
• If your door is not unlocking, ensure that all connections are correct before replacing any parts.

The Kwikset SmartCode 914 deadbolt latch does not extend or retract.

• The door handing process was not performed correctly: Press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own.
• The latch and strike are misaligned, causing the latch to bind. If you have not already done so, perform the door-handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is by the door drilling instructions available online.
• The keypad is unresponsive: Make sure switch #3 is on. Use a fresh set of batteries and perform the door-handing process. If the latch does not extend or retract and the lock does not beep, press each key on the keypad (one at a time) and listen for a beeping sound. If no beeping is heard, this is a keypad error. Contact Technical Support for further troubleshooting.

To learn more about Kwikset SmartCode 914 troubleshooting, please check the following video:

Kwikset SmartCode 914 Problems and How to FIXED

Kwikset SmartCode 915 troubleshooting

If you’re having trouble with your Kwikset Smartcode 915 lock, there are a few scenarios that might explain why:

• You may have entered the wrong code if your lock does not respond to the code. Try again or consult your manual for additional troubleshooting tips.
• If the lock is not in the correct position, Move the lock to a different place and try again. Ensure its battery is installed correctly (refer to our guide if unsure).
• The lock does not respond to the code. Make sure you use the correct code. Try entering a different combination of numbers and letters. If it still doesn’t work, enter all zeros (0000). If that still doesn’t work, try entering three consecutive zeros followed by your code
• Another common problem is that the battery needs to be replaced or installed correctly so it can power your system ideally. If this sounds like something you may be experiencing, check out our video below!
• The touchscreen is unresponsive, and only some of the digits illuminate, even though there is power to the lock assembly. It has been tested with a multimeter, revealing no problems with any component in the body (the buttons do work).

The Kwikset Smartcode 915 keypad is unresponsive.

• Keypad error test: Install a fresh set of batteries and turn switch #3 to the ON position. Test each button on the keypad (one at a time) and listen for a beep on each button press. Contact Technical Support for further troubleshooting if beeping is not heard on all buttons.
• Keypad lockout: If three incorrect codes were entered within one minute, the keypad would lock for 60 seconds.

Kwikset SmartCode 916 troubleshooting

The Kwikset SmartCode 916 is a touchscreen deadbolt with a touchpad and keypad. It’s compatible with the Kwikset SmartCode system. It uses the same technology to allow you to lock and unlock your door without code, keychain fob, or any device that runs on Bluetooth low energy (BLE) technology.

If you’re having trouble with your Kwikset SmartCode 916, don’t worry. We’ve got a few troubleshooting tips that will help you!

• Check that the batteries are installed correctly. The battery compartment outside your lock should have two springs in each corner. Ensure they’re facing up and down when you put them back in place after changing them or replacing old ones.
• After replacing the batteries, manually test your key by locking and unlocking it. If this doesn’t work either, then you should try resetting your Kwikset lock with one of these methods:
• Reset the lock by pressing and holding both buttons outside the handle. Do this until all lights are flashing blue, then turn off your doorbell or another device, causing interference.
• Re-enter your code using the inside buttons and test to see if it works. If not, try resetting again until you get a successful signal from your phone.

The Kwikset SmartCode 916 Lock button does not lock the door.

• No user codes are programmed: The lock button will not lock the door if no codes are in the lock. This is indicated by the keypad flashing red three times with three beeps. Program at least one user code and test the Lock button again.
• The door-handing process was not executed: Perform the door-handing process, following the instructions inside the installation guide.
• The battery is too low to lock the door: This is indicated by the keypad flashing red three times with three beeps. Remove the batteries and replace them with a fresh set.
• The latch is installed upside down:
• The mounting plate places tension on the torque blade.
• The clutch is disengaged: 

The Kwikset SmartCode 916 lock fails to pair with a Z-wave innovative home system

• Before being paired with the new network, the lock was not deleted from another network: Follow your intelligent home system’s instructions to remove (exclude/unpair) the device from any other network. Then, attempt to pair (add/include) the lock again.
• The lock is not close enough to the controller: Some Z-wave systems require that the lock is within 12″ of the controller during the pairing process. Remove the interior assembly from the mounting plate if the lock has already been installed on the door. Make sure the batteries are installed, and bring the interior assembly next to the controller. Follow your intelligent home system’s instructions to begin pairing at the controller. The lock may need to remain stationary for 60 seconds during pairing.

Kwikset SmartCode 917 troubleshooting

If you are having a problem with your Kwikset SmartCode 917 Deadbolt, check the following:

• If your door is not aligned correctly with the strike plate, there may not be enough tension on the striker to allow for the proper operation of the bolt. Make sure that everything is lined up correctly, and try again.
• Make sure that there is power to the deadbolt. Check if there is a power cord connected and if it’s plugged in. If not, plug it into an outlet that works.
• Next, go outside to check for any damage to your door lock or deadbolt, such as rusting screws, broken springs, or damaged cylinders (the part that holds an essential component). Once you’ve identified these issues, take care of repairing them first before trying again.
• Replace batteries in both of your batteries if they are old or low on charge.
• Confirm that all wires are connected correctly at each wire connection end (power cord to battery pack; battery pack to keypad).
• Reset the smart lock. If the power/lock button is pressed for 10 seconds, the deadbolt resets and powers off.

Kwikset SmartCode deadbolt Alerts and solution

Kwikset SmartCode deadbolt Alerts can help you figure out your problems; then, you will know how to troubleshoot this problem.

Please check the following Kwikset SmartCode deadbolt Alerts and solutions:

The keypad flashes red once with one beep: The door jammed while attempting to lock. Now, please manually re-lock the door. If needed, reposition the strike.

The keypad flashes red three times with three beeps:

• Unsuccessful programming. Attempt the programming procedure again.
• One incorrect code was entered. Re-enter code.
• No user code programmed. Program at least one user code.

The keypad flashes red ten times with ten beeps: Low battery. Replace batteries.

Lock beeps two times/keypad flashes red three times/keypad flashes red six times with six beeps: Programming timeout. Attempt the programming procedure again, making sure not to pause for more than 5 seconds.

The keypad flashes red 15 times with 15 beeps. Three incorrect codes are entered within one minute. Re-enter code after 60-second keypad lockout.

Kwikset SmartCode Deadbolt Reset

You can reset your Kwikset SmartCode Deadbolt for the first time when you encounter any of these issues:

To reset your Kwikset SmartCode Deadbolt:

• Make sure the door is open and unlocked.
• Press and hold the Program button until you hear one long beep (approximately 30 seconds), then release the Program button.
• Press and release the Program button again. You will hear one short beep.
• Test with an existing User Code; the lock should not work.

For more information about resetting the Kwikset door lock, please check this article: How to reset a Kwikset keypad door lock?

Please note: A factory reset without programming code will delete all codes associated with the lock and remove it from your intelligent home system.

Kwikset SmartCode Deadbolt Manual

If you still have some issues with your Kwikset SmartCode Deadbolt, there are some Kwikset SmartCode Deadbolt smart lock user manuals for your reference; you can check and download these manuals from the following:

• Kwikset SmartCode 916 User Manual pdf download
• Kwikset SmartCode 915 User Manual pdf download
• Kwikset SmartCode 914 User Manual pdf download
• Kwikset SmartCode 913 User Manual pdf download
• Kwikset SmartCode 910 User Manual pdf download
• Kwikset SmartCode 911 User Manual pdf download
• Kwikset SmartCode 909 User Manual pdf download
• Kwikset SmartCode 917 User Manual pdf download

Conclusion

We hope this Kwikset Smartcode deadbolt troubleshooting article has helped solve most problems. If you have any other issues you need help with, feel free to contact ShineACS Locks at any time.