Hotel Contactless Check-in: 10 Tips To Guide Your Selection

Research done over the years, about ten years ago, showed that 60% of hotel guests preferred self-service options. They chose to book into hotels that had fewer occupancy rates. This showed that people don’t want to go to overcrowded areas.

In the year 2020, Covid-19 came. The disease is mainly spread through contact with infected individuals, making people have social distance.

Contactless check-in is a new trend in the hotel industry. It is contactless to check into a hotel without physically meeting its staff. Contactless Check-in enables one to book in a hotel and check-in remotely.

The easiest way to achieve a contactless check-in is to use a Bluetooth hotel lock system instead of an RFID hotel lock.

-Contactless Check-in in Use

Contactless Check-in in use

Contactless Check-in has employed technology that has proven helpful and enhanced convenience. The process starts when guests arrive at a hotel to enter their rooms. Human contact is reduced significantly to eradicate any chances of spreading diseases or threats such as environmental degradation.

Contactless Check-in is a mobile-enabled function. Guests can check in from their mobile phones through Contactless check-in App. This pandemic period of Covid-19 has proven helpful since the significant fight against the disease is keeping distance from each other.

What Is A Contactless Check-in?

Contactless Check-in is a method of checking in a hotel or an establishment with limited human interaction. It is a method where one books a hotel and checks in independently. It is highly assisted by technology.

It means very few individuals are involved in getting into a hotel reservation. There is no queuing at the reception for one to be served. The guest typically receives the App on their phone. With a click, you confirm your reservation and availability at the hotel.

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Contactless Check-in journey

By doing that, the system automatically picks your command and books you in. It consequently allows you to open your room door and access other services in the hotel.

Contactless Check-in has no paperwork and key cards. Your entry and exit are keyless. It would be best if you had the App-enabled on your phone.

It is fast and very convenient for guests. Contactless check-in.

https://www.youtube.com/watch?v=fdBR6POBUZI

Contactless Check-in (https://www.youtube.com/watch?v=fdBR6POBUZI)

Why Do Hotels Need Contactless Check-in?

Contactless Check-in is a trend that is upcoming very fast. It has been embraced by hoteliers and other establishments for its many benefits. People nowadays prefer visiting places that are not congested and have few bureaucracies. Contactless check-in has shown people that they don’t need a lot of people to be given certain services.

What Are The Benefits of Contactless Check-in?

It is fast and convenient. In the sense that no long queues are waiting for checking in. Suitable because you can check in from wherever you are.
Cost Saving. Contactless check-in due to limited human contact has made hotels not employ many people, saving on the operational cost of staffing.
The process and paperless and keyless, which makes it environmentally friendly. Mostly the keys would be in a plastic tag which is unsafe.
Healthy and fit. There is a reduced number of diseases due to low physical contact.
The hotel doesn’t require big receiving rooms and reception, resulting in fewer rental fees.
Reduced losses. The guests incur fewer losses from handling their luggage when checked in by the staff. Also, due to a few teams, the equipment is operated by a few, which reduces instances of breakages.
Energy-saving. Contactless check-in has made easy energy use since it controls even power usage in the room, and wastage is detected.
The staff makes the guest comfortable, and service delivery is better.
Enhanced communication. The guest can communicate with the management and give feedback online. Communication is spontaneous and fast.
Since one has personal logins on their phone, it is tough for other people to enter the room or access you in the hotel. The credentials are shared only with the primary guest.
Enhanced guest satisfaction; The guests feel more satisfied due to the staff giving them more attention. The team has a lot more time to concentrate on the guests.
Direct communication; The hotel can give crucial information to the guests. It can send direct messages or Email to the guests.

How Do You Do Contactless Check-in At A Hotel?

Contactless Check-in is a system that many hotels should embrace. When a hotel requires this system, it must carefully evaluate its ability to install and run it. The process of doing contactless check-in entails the following.

Hotel Contactless Check-in: 10 Tips To Guide Your Selection 3

Contactless Check-in At A Hotel

Knowledge; Make your guest beware of the existence of the Contactless check-in option. Gather their views on the same.
Guests Information; Gathering the details of the guests from the standard forms filled as people check-in. This information helps give promotional information to the guests who have been to your hotel.
Payment and Verification; as you implement the contactless check-in system, it is reasonable to have a straightforward payment method. The system integrates the integration, and the check-in mobile app is linked. In a way that when the client pays, it gives an authorization and verification code.
On-time instructions; when the client pays and confirms their booking on the App, it should be developed to send the correct information and guidelines to the guest. This may include direction and expected time of arrival.
Guidance at the hotel; Contactless check-in does not mean necessary guidance should not be given. There should be clear instructions on either the wall to provide information, such as the way to the contactless check-in point, rooms, and other amenities.

Hotel Contactless Check-in: 10 Tips To Guide Your Selection 4

Contactless check-in hotel door

Which Hotels Do Contactless Check-in?

Going contactless is fast and straightforward. Hotels that integrate this into their operations get to earn big. Any establishment that is in the hospitality industry can go contactless way.

Starting from Five stars to the lowest service level. Some of the International Hotels that have integrated Contactless check-in systems include;

Radisson red
Fairmont
Sheraton
Park Plaza
Marriott International
Disney Hotels
MGM Resorts.

Implementation of the Contactless check-in has also been necessitated by Covid-19. Therefore, in 5 years, most international and local hotels will have gone contactless. Guests these days do not want to go to congested areas. They prefer self-service.

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Contactless check-in opening a door.

What To Know Before You Go Contactless?

One of the essential things that hotels should know is that Contactless check-in is not an overnight thing; it’s a process. The hotel needs to know the reasons for them going contactless. Do they want to cut costs? Reduce employees or go remote.

The hotel can make informed decisions on implementing the contactless system. Other factors are as follows.

Infrastructure; What type of an establishment are you? The variety of guests you serve and the physical structure of your hotel. Are you a five-star hotel or a Motel, or do you offer rooms for travelers on transit? This knowledge helps one to make the right choice for their contactless system.
Easy of Upgrade; The type of locks that one has installed on their doors is sensitive. The hotel should upgrade these RFID hotel door locks and connect them to Mobile phone apps.
Level of interaction; What the hotel wants to achieve. Do they want to erase the front office desk?
Professionalism; The hotel should involve experts installing and maintaining the contactless system. Contactless check-in can be troublesome because of the technology involved.
Help from Outside: The hotel should get help from third parties or developers of the contactless check-in app for a contactless system.
Security; The level of protection of the guests should be paramount and highly guarded. The hotel needs to evaluate the best options for saving its guest.

How To Implement Contactless Check-in?

Plan and Strategy; The hotel has to put down the necessities for installation. Can their overall system handle the contactless system? Is the connection to the procedure easy and friendly?
Interaction; The level of contact that you want to achieve. Is the front desk ultimately going or reducing the people serving the guests? The contactless check-in App should be able to create

Hotel Contactless Check-in: 10 Tips To Guide Your Selection 6

The hotel must install intelligent mobile app locks or smartphone mobile keys at this stage. The locks installed should be able to connect with the client’s phone. The accessible areas should be added to the system.
Communication; The hotel should check how they can contact the guests. The guests should receive messages on their phones—integration of Emails into the system. The guests should be able to get their codes and check-in credentials. The contactless check-in system should allow guests to communicate with the hotel before arrival.

Contactless check-in should allow the guest to reach the management spontaneously; proceed to the next stage if the system allows all that.

Transition; The old system should be removed, and the front desk, depending on the level of interaction achieved, should be adjusted. The hotel can confidently check in their guests contactless.

Traditional Check-in Vs. Contactless Check-in

The traditional way of check-in entailed arriving at the hotel and entering a squeezed-up room for check-in. One was expected to fill a form with personal details. Give out the ID or the Passport. Contactless check-in has enabled guests to check-in from their mobile phone app and provides all the necessary information.

The traditional check-in method provided Valet parking, but it is no longer required with the Contactless check-in. When the guest arrives, they know the way around the place.

Contactless Check-in has enabled the guests to check in earlier, even before arriving at the hotel. The traditional way of checking in only allows one to do so upon arrival on the premises. This makes the whole process long and tiresome.

The traditional way of checking in entailed going to the reception, filling out a form, and later giving the room key. Contactless check-in has removed all that. One check-in from their mobile phone app and login credentials are sent. The room is keyless, meaning you will open it with the App.

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Traditional Standard-check-in.

Traditional often made guests have to wait in long queues. Contactless check-in systems provide multiple check-in places, and guests no longer have to wait in long lines.

Traditionally, there is a time limit for exchanging information about the hotel, but Contactless check-in has provided an online platform to share information. The guest is made known about the place even before they check-in.

Contactless check-in has increased staff productivity since they have more time to concentrate on the guests. Their efficiency levels can be noted because they have more time to offer other services to the guests. Check-in usually takes up a lot of time for the hotel employees.

Safety and security of data; guests’ personal information is guarded securely and has limited access. Traditional ways cannot provide ultimate protection to the data since one fills the physical form. Therefore, anyone can get hold of the states and acquire the guests’ data.

The traditional method has the disadvantage of miscommunication with the guests, but Contactless check-in has minimal communication errors. There is always a direct line since the hotel can send a direct message or email. Alternatively, put the information on the App.

Healthwise, Contactless check-in has improved and enhanced the fight against the spread of diseases. In this era of Covid-19, it has helped achieve the social distance required. Traditionally, people would congregate in a small room to check-in for hours. This would ideally enhance the spread of diseases.

How To Choose Contactless Check-in App?

When a hotel is looking for a Contactless Check-in app, it must look into some factors to get the best solution. The hotel should have a clear vision of what they want to achieve by going contactless. Some of the factors include;

Cost and Value; What is the cost of the contactless check-in software and its value to the hotel? Can the hotel bear the cost and benefit from integrating the software?
Security; Does the software offer enough protection for the data of the guests and staff? The software should be able to guarantee safety at all times. The developer should show the security level of the software compared with similar ones.
What is in the market; The Contactless check-in app should embrace the already used technology. Should compete and be at the same level with other software. It means that the App should offer a technologically advanced user interface.

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Contactless Check-in app

After-sales services by the developer should improve or enhance the App remotely. When a hotel is looking for software, this should be checked.
Efficiency; How often do the updates happen? For an efficient app, updates should be done often and sequentially. The hotel’s infrastructure should also take up the updates. That is the computers.
Compatibility; The hotel should look for software that meets their needs and can be made into whatever form or shape they need. The software should help the hotel achieve the Contactless check-in mode and perform the required functions. It is best to get the App from a developer who has made software of the same process.
Ratings and Recommendation; The hotel should choose software with many recommendations and high ratings. This will help the hotel get a high functional App and the best in the industry.
Support from the developer; Contactless check-in App developer should help when needed. Technology fails or needs improvement, and a developer is required.
Assistance in Integration; The hotel should get the App from a developer who will implement and provide guidance.
User friendly; The Contactless check-in app should be easy to navigate by all members of society to be effective. The app user interface should be straightforward and use primary language to communicate to the guest.

Recommended Contactless check-in Software.

EasyWay Online check-in
Duve Online Check-in
Strait by [email protected]
Canary Contatcless Check-in
MyStay Check-in
Akia Contactless Check-in
Intelity Mobile Check-in

Contactless check-in, therefore, is the new way to go. It has proven to be helpful across the hospitality industry. It has also become popular among hotels of different kinds. The convenience involved is top-notch.

Technology has made traveling and booking easy and comfortable. It is very had to persuade one with any experience with Contactless Check-in to do it traditionally. The guest will feel lost and not served well. All should adopt contactless Check-in, which will help in the long run.

In addition, you can also achieve hotel contactless check-in by purchasing our Bluetooth APP hotel lock system. The Bluetooth APP hotel lock system by ShineACS provided has the following essential functions:

The App will allow you to set the password remotely to open it easily.
Most of the apps have time-based access sharing to ensure the best.
The users can enable tenant codes to provide access to only a limited number of people.
There is no requirement for a physical key.
One-time password access is granted for mail, security guards, and maid.

Please feel free to contact us to achieve your contactless hotel check-in.