Emtek Lock Troubleshooting: Detailed Step by Step Guidance

Emtek Lock Troubleshooting: Detailed Step by Step Guidance

This article will analyze some Emtek lock problems in detail and give specific Emtek lock troubleshooting solutions to help your Emtek locks work again.

Last Updated on August 29, 2023 by Vincent Zhu

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Emtek Lock Troubleshooting: Detailed Step by Step Guidance 3

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As with any lock, some things can go wrong with an Emtek lock.

If you are using Emtek locks for your home or office, I am sure you have faced some Emtek smart locks problems and don’t know how to solve them.

As a professional smart lock manufacturer in China, We’ve helped our clients with hundreds of smart lock issues.

This article will analyze some common Emtek lock problems and give specific Emtek lock troubleshooting solutions.

What is Emtek?

What is Emtek

Emtek is a smart lock manufacturer that produces high-quality door locks, door handles, deadbolts, and residential locks. They design and develop their products in the United States. Emtek is a part of ASSA ABLOY, which designs and builds intelligent keyless door lock systems for industrial and commercial applications, including residential doors.

Why are Emtek locks popular?

Why are Emtek locks popular

Emtek locks are prevalent and for good reasons. The following are some reasons why these locks are so popular:

  • Extremely durable. They won’t break easily; you can rely on them to keep your home safe for years.
  • Easy to install and use. You don’t have to hire an expert or wait for someone else. If you have any DIY skills, installing one is easy enough for anyone to do it themselves (no matter what type of door they might have).
  • Easy to maintain. Even if something goes wrong with one of their products (which is rare), their customer service team will help solve any issues quickly and efficiently – meaning no more worrying about whether or not your home will still be secure after work each day!
  • Aesthetically pleasing. Emtek has a great range of styles that match any decorating style or taste.
  • Well-built, they’ll last you for years without breaking down on you like other brands might do when exposed to normal wear-and-tear in your home’s environment (e.g., moisture).
  • They are very safe because they have an anti-pick mechanism built into them, so even if someone tries hacking into them unless they know where exactly inside the lock itself, its weak points—aren’t easy.

What are the most common models of Emtek lock?

There are many Emtek locks to choose from. But the most popular models are the EMTouch and EMPower series.

EMTouch series

EMTouch series

The EMTouch is an excellent option if you want something easy to install and requires no special tools or training. It’s also more affordable than other options on the market today, making it an excellent choice for those who don’t have much money to spend on home improvement projects like this one. Also, Emtek EMtouch supports unlocking without code.

However, suppose you’re looking for something more technologically advanced. In that case, you should consider investing in their EMPower because it offers Bluetooth connectivity so users can unlock their door remotely using their smartphone or tablet device!

Empower Series

EMPower Series

The EMPower is a popular choice for many people. The lock is made of solid brass, durable and heavy-duty. Plus, the finish is beautiful—it makes the interior look sleek and clean while providing security against scratches or dings.

What components does Emtek lock include?

The Emtek lock is a deadbolt designed to replace standard locks. It can be installed on the interior or exterior of your door, and it’s available in various finishes to match your decor.

Emtek Lock Troubleshooting: Detailed Step by Step Guidance 4

Emtek parts diagram

This Emtek lock parts list is not exhaustive but includes most standard lock parts.

  • The Emtek lock handle is what you use to turn the door handle. This part will also turn when you use your key to lock or unlock a door.
  • The Emtek latch is a spring-loaded device that moves into place when you push on it and separates from its housing when pulled on by the bar that goes through it. This latch holds two pieces together while locked and releases them to be opened again once unlocked.
  • The outside trim plate covers up any holes left over from removing an old deadbolt or knob set; its function is purely aesthetic—if it’s not installed correctly (or at all), then there will be significant gaps between where your door meets your frame when closed–which isn’t very nice looking at all!
  • The inside lock trim plate is what you’ll be using to secure your door. It’s an essential part of the lock assembly and works with a latch bolt to prevent access to the interior of your home or business.
  • A battery. This is a 9-volt battery that powers the smart lock itself. It should be in good shape and easy to install.
  • A keypad (on some models). This is on the outside of your Emtek Lock door handle and allows you to unlock your door with an electronic code rather than a traditional keyhole.
  • Strike plates (on some models). These are metal pieces that go over one side of each strike plate (also known as “jamb blocks”) so that when a screwdriver or drill bit hits them instead of the actual wood frame around them – they won’t bend outwards too much, causing damage while trying to install new ones!

The most common Emtek lock problems and troubleshooting

common Emtek lock problems and troubleshooting

Electronic locking systems are reliable and easy to use but occasionally experience issues. Here are some of the most common Emtek lock problems and their possible fixes:

The Emtek lock will not open:

  • Ensure your key is fully inserted in the cylinder and rotates to the right. If you cannot open your door, we recommend removing both sides of your cylinder and cleaning out any debris that may be causing it not to work correctly.
  • The most likely cause is that the unlocking mechanism is broken. A misaligned or broken actuator will prevent the deadbolt from turning and, therefore, will not allow a key to be inserted or removed.
  • If your Emtek lock is not opening, use a different key and lubricate the latch with some graphite.

Emtek Privacy Lock Push Pin Not Working

If the privacy push pin is not working:

  • Check if the keyway is blocked by dirt or debris; clean out with a stiff brush if needed.
  • Ensure you use the correct key type; some push pins can only be used with specific keys (for example, some require an Emtek privacy key).
  • Ensure all screws have been tightened firmly; loose ones may cause difficulty when turning them.

The Emtek electronic lock isn't working

You’ve lost your programming code: Typically, you should be able to reset your Emtek locks if you’ve lost the programming code by removing the batteries and pressing “on” and “off” several times with a paper clip. If that doesn’t work, contact Emtek directly for help.

The lock is not working: If your lock is not working, it could be because the battery needs to be replaced or because there’s something wrong with the wiring. You may also want to check that all components are connected correctly before trying new batteries or changing wires.

The lock is stuck in the unlock position.

This may be because the door was opened or closed too quickly during installation, which would cause the latch to stick inside. To fix this problem, lubricate both sides of your latch assembly with WD-40 or a similar lubricant and then close it again slowly multiple times until it works properly.

If that doesn’t work, remove your door’s trim and spray compressed air into every opening to remove all debris and particles that might be causing trouble.

If your Emtek lock is not locking, see if anything has been inserted into the keyway of the cylinder (like a paper clip or another key). If so, remove it before trying to unlock it again.

If your Emtek lock isn’t closing correctly and there’s no object in its motion, try lubricating it with some graphite (also known as “dry oil”). You should also ensure nothing obstructs its path—for example if you’ve left something near the hinges on which it might snag (like paper).

The keypad is not working correctly.

If your Emtek latch doesn’t deadbolt when you close it, check to see whether any other door in your house locks automatically; if so, this could be due to wiring issues related to power-saving features like auto-lock functionality, which may require additional troubleshooting.

The keypad is not working correctly.

Try replacing the batteries in your keypad lock. If that doesn’t fix it, try cleaning out any debris around the keypad with a toothbrush or cotton swab dipped in alcohol to ensure good contact between each button and its corresponding contact point inside the housing unit.

If none of these steps do anything for you, remove everything from your lock and remove both halves (the exterior casing and all internal components) before reassembling everything with new parts from Home Depot or Lowe’s (or wherever else).

Please note that ShineACS Locks is just writing the Emtek locks troubleshooting article and providing possible handling suggestions, not offering after-sales service. If you can’t finally solve your problem with our article content, please get in touch with the Official aftermarket.

If you can not solve the problem with the above steps, upgrading or replacing your existing home locks may be time. Try our premium keyless door locks for convenience and peace of mind without any changes when installation.

Emtek mortise lock troubleshooting

If your Emtek mortise lock is not working, and you want to troubleshoot it yourself, here are some steps you can take.

  • First, check that the batteries are in correctly. If it is an electric model, ensure the door is closed, and there’s no resistance on either side. If this does not work, uninstall the battery pack or turn off power to your electric lock before attempting anything else.
  • Check if there are any cracks or damage in either of the two halves of your Emtek mortise lock—if so, repair them using epoxy glue or wood putty as needed.
  • If you have an older house with an old-style deadbolt lock and have never had any significant problems with it before, then installing an Emtek mortise lock should be no problem at all; however, if you live in a newer community where many people like to modernize their homes by adding features such as keyless entry systems or smart locks—you may need some help from professional contractors.

Emtek EMPower troubleshooting

Emtek EMPower troubleshooting

The lock does not respond. 

If touchscreen numbers are visible, check if they respond when pressed.

  • Check batteries are installed and oriented correctly (polarity) in the battery case. Batteries may be completely discharged.
  • Check batteries are in good condition; replace batteries* if discharged.
  • Check to see if the touchscreen harness is fully connected and not pinched.

Empower lock allows user code access but will not automatically re-lock

  • Check whether Auto Re-lock Mode is enabled or not.
  • Disable Auto Re-lock Mode to lock the door (automatically).
  • If the low battery indicator is, please change the batteries.

New PIN Codes can not register successfully.

  • PIN Codes must consist of 4 to 8 digits to register. Only digit numbers do not include a check or gear button.
  • You can not use the same PIN code for multiple users.
  • You must set the master pin code first; then, you can register new user pin codes.
  • User Codes must be entered within 5 seconds (while the touchscreen is active), or the process must be restarted.

If the EMpower lock is on for a while, then there will be no reaction lightness:  The batteries will die. Please replace batteries asap.

Empower lock accepts the user’s PIN code, but the door will not open. Please check door gaps for foreign objects between the door and frame and ensure the wire harness is firmly connected to the PCB.

The Empower lock displays an “invalid code” error or locks times out without responding after entering a PIN Code and pressing a key. Lockout Mode is enabled. Please get in touch with the Master user; only the master user can turn Lockout Mode on/off.

The Empower lock can operate without sound. Check if Silent Mode is enabled.

The Empower lock responds, “Low Battery.” You must replace all four (4) batteries with new AA Alkaline batteries.

The Empower lock responds, “Wrong number of digits.” Please make sure you enter the correct PIN code and try again.

Emtek EMTouch troubleshooting

Emtek EMTouch troubleshooting

If your Emtek EMTouch is not working, there are a few things to check before deciding to replace it.

  • First, make sure the batteries are fresh and fully charged. If they aren’t, it could be causing the problem.
  • Next, try turning off the power to your lock and then turning it back on again. This will reset some of its functions and may solve your problem.
  • Also, make sure that you are choosing an option from within the app that matches what appears when you press any button on the keypad;
  • If you choose an incorrect option, this can cause problems as well (for example, if one button says “0” but another says “1” in the app).
  • Once all those possibilities have been ruled out as causes of your issue with using your Emtek EMTouch deadbolt system for some reason other than just being old or broken down beyond repair.

Emtek lock battery replacement

Emtek lock battery replacement

How to Change the Battery in an Emtek Lock? We’ve got some tips for having trouble with your Emtek lock battery.

First and foremost, it’s essential to have the right tools before beginning this repair job. Make sure you have a screwdriver and new batteries handy; those will be very helpful in getting the job done correctly.

When changing out an Emtek battery, there are several steps involved:

  • Unscrew the case around the outside edge of the lock so that you can get access to where the batteries are located inside.
  • Remove old batteries and insert four new AA batteries; please pay attention to the positive and negative poles of the battery.
  • Then fix the battery back cover again and tighten the screws.

Emtek lock programming

Empower series programming process:

Empower programming process

1. Touch the screen with your hand or palm to activate it.
2. Enter the 4-8 digit master PIN Code and the key. Lock Response: “Menu mode, enter the number, and press the key to continue.”
3. Enter the digit corresponding to the function, followed by the key.

Follow the voice commands. Now you can program anything you want.

Please note that you must create the master PIN code before programming Emtek power locks.

How to create a master PIN code?

  • Touch the keypad screen to activate it.
  • Press the setting button and enter the 4-8 digit master PIN code.
  • Press the setting button again; now, mast.

Emtek create a master pin code

Please note: Creating a master pin must be done during the first installation or after restoring the lock to factory settings. The lock cannot be programmed until a master pin has been created.

Emtek Emtouch and lock Emtek classic keypad lock programming

To perform each of the following six functions, the lock must first be placed in Programming Mode:

  • Press and hold the EMTEK button for 3 seconds
  • Yellow LED flashes, then remain solid; number keys also illuminate
  • Enter Programming Code(Your Emtek lock is shipped with two 4-digit user codes and a 6-digit programming code. These codes are randomly generated at the factory.)
  • Yellow LED flashes, then one beep
  • The yellow LED remains solid (awaiting button press; see the following Table)

Then, you can program the Emtouch lock and related operations.

Emtouhc lock programming

Emtek brand locks are some of the market’s most secure residential door locks. They can be programmed to match up with your key code or use a combination lock so that you have access in and out of your home. However, if you need assistance programming or changing the code for an Emtek door lock, we’re here to help!

How to lock the Emtek door?

You have an Emtek door lock. You have the key, but you can’t get it to open. Here’s how:

How to lock the Emtek Emtouch lock series?

1. Press the EMTEK key or touch three fingers across the screen.

2. Enter 4-digit user codes. (See sticker located on the inside trim plate or back cover page).

3. Turn the Handle.

How to lock the emtek door-emtouch series

How to lock the Emtek Empower series?

How to lock the emtek door- EMpower

How to lock the Emtek classic keypad lock?

Emtek Lock Troubleshooting: Detailed Step by Step Guidance 5

How to fix an Emtek lock?

How to fix an emtek lock

If you’ve got a problem with your Emtek lock, there are some things you can do to troubleshoot it.

Emtek’s website has a support section with all helpful information about their locks. Suppose your lock is connected via Bluetooth and has issues connecting or staying connected. A troubleshooting guide for that and other issues customers have reported or found.

If you want information on programming an Emtek lock using their mobile app, click here!

How to reset the Emtek lock?

Emtek lock resetting press is easy, but please note: When Emtek lock is reset to factory defaults, all user codes (including the master PIN Code) are deleted. First, you must create a master PIN code after resetting the Emtek lock.

For more clear steps to reset the Emtek lock, please check this article: How to reset an Emtek keypad door lock?

Emtek support

If you still have some problems with your Emtek lock, now you need to

  • Emtek Technical Support email: https://emtek.com/contact-us
  • Emtek customer support phone: 800-356-2741
  • Emtek lock installation guide: https://emtek.com/resources/installation-manuals
  • Emtek customer service FAQ guide: https://emtek.com/resources/faq

Emtek manual

Emtek’s lock manual is a set of instructions for using Emtek locks. It includes information on installing the lock, changing the combination, and other general troubleshooting tips.


This article has explained how you can troubleshoot Emtek locks when they aren’t working correctly and what to do. We hope this Emtek lock troubleshooting article has helped you determine the problem with your Emtek lock. If it hasn’t, please get in touch with ShineACS Locks so we can help troubleshoot further!

More articles about keypad locks not working:


  • Emtek Lock Troubleshooting: Detailed Step by Step Guidance 6

    Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time.

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