I bought a defiant Castle NS 3 lock, but I can't put my own code, I do the steps, but my personal code is not saved; it continues to open with 1234
I removed the knob but cannot get the bolt out of the door jamb from the defiant lock
I have a Defiant Electronic Keypad Deadbolt #1001 392 551 with New batteries. The bolt will retract but will not extend. The internal mechanism is operating to unlock the bolt and makes the same sounds when asked to lock the bolt, but the bolt will not come out.
I just installed a defiant smart Wi-Fi deadbolt. I can lock and unlock from my phone. I can lock it from the inside or the thumb turn. But I can't unlock it from the keypad.do I have to program the keypad with a code?
My Defiant entry door lock has the key orientation horizontal instead of vertical. It locks and unlocks just fine, but having to place the key sideways to unlock it is odd. Thank you!
Hello, I have to master Defiant key locks occasionally at my job, and I can only use a KW1 key. I've recently seen Defiant electronic deadbolts in a black finish with an SC1 key. Is this only on the black finish models, or is Defiant switching to a different key?
My Defiant touchpad deadbolt is not working. The touchpad does not respond the light does not come on. I changed the batteries. It still does not work; it was working when I first installed it. Not sure what to do.
I purchased 2 Defiant brand deadbolt smart locks from Home Depot the other day. Only the back door works correctly after installing both the front and back doors.I noticed the back door is left-side hinged, and the front door is right-hand. My question is: is there any way to reveal the drive motor direction, or is there a specific model number for the left and right operations of the deadbolts?
I have a Defiant digital keyless deadbolt, and the button for the number 6 seems to be stuck (indented). It is the lock with a bezel that activates the bolt to lock and unlock. Is there a fix or exchange available?
I have installed the Defiant Electronic deadbolt. I cannot program and follow the video, which is not working. Press the lock button when the door locks manually and enter the default master PIN code. It does open the lock, but it does not lock it.