A Brinks digital deadbolt is a lock that uses a keypad to allow access. This locking device is ideal for apartments, offices, and other buildings with multiple tenants. Digital deadbolts work by requiring a predetermined code to unlock the door.

If you’re experiencing a problem with your BRINKS Digital Deadbolt, it’s important to know that several things could be causing it. This guide will give you an idea of some of the most common Brinks digital deadbolt problems and how to fix them.

Brinks Button Indicator Sounds and lights.

The sound and light features on your BRINKS Digital Deadbolt are designed to help you identify a door lock problem as soon as it occurs. Here are the common BRINKS Button Indicator Sounds and lights mean:

BRINKS Button Indicator Sounds:

• 1 Beep: Successful Operation
• 2 Long Beeps: Successful Programming
• 3 Beeps: Operation Error
• 5 Beeps: Code Input Error. System Shuts Down.
• 10 Rapid Beeps: Low Battery Power.

BRINKS Button Indicator Lights:

• BRINKS button flashes green once: Successful Operation
• BRINKS button flashes green twice: Successful Programming
• Brinks deadbolt flashing red 3 Times: Operation/Programming Error
• Brinks deadbolt flashing red 5 Times: Code Input Error. System Shuts Down. See Step 11e.
• Brinks deadbolt flashing red 10 Times: Low Battery Power
• BRINKS Button Flashes Orange 3 Times: Default Setting Restoration Successful
• BRINKS Button Flashes Orange Slowly: In Programming Mode

Difficulty Turning the Key to Unlock BRINKS Deadbolt

If you run into a problem turning the key to unlock or lock the Brinks digital deadbolt, here’s what you need to do.

• Ensure that nothing is blocking access to your door frame so that when you turn the key in the cylinder and twist it back out, there is enough room for everything inside to move freely without obstruction.
• Ensure that there are no obstructions between yourself and where you are trying to place your hand while turning your key with another hand; this could include items such as furniture nearby or even another person standing in front of where they should be able to see clearly into their doorframe (if applicable).
• If there is an obstruction, move it out so you can see into your door frame. You should be able to do this by moving your hand around until you can see through the opening; if a person is standing in front of where they should be able to see clearly into their doorframe (if applicable), ask them to step aside so that you can see inside.
• Make sure you use the right key to unlock the Brinks digital deadbolt.

Brinks lock is not working.

If you have a BRINKS Digital Deadbolt lock that is not working properly, check the following:

• Check your User code: The first thing to check is whether or not the user code is correct. The user code in the keypad at the top of your deadbolt should be four digits.
• Make sure that nothing has been turned off in your system. In addition to checking whether or not you are entering the right user codes, it’s important to ensure that nothing has been turned off in your system. This includes Disable All User Codes, which can prevent someone from being able to use their passcode if they forget it while away from home.
• Check Batteries. Make sure you have new batteries installed in the keypad. A low battery level can cause the lock to malfunction and not work at all.
• Check Lock assembly and doorframe components (e.g., strike plate). If any of these parts need replacing due to being worn out over time after repeated usage, then doing so should resolve any issues with functionality.
• Check the lock. Ensure it is securely mounted and the wires are connected to the correct terminals. If you have an older model, you may need to replace it with a newer one with more features and programming options.
• Check your doorframe for damage or obstructions in its path as it closes shut behind you when leaving your home. This could cause the door to stay open while locking, allowing anyone access inside your house.

Brinks keypad lock is not working.

If your lock is not working, Please check the following things:

• Check if the battery may be dead or low. The battery level is the first to check if your lock isn’t working. If the battery is low, it can cause error messages and lock malfunctions.
• Check the batteries are inserted incorrectly. Be sure to match each battery’s positive (-) end with its corresponding negative (-). If this doesn’t work or you don’t have spare batteries, call a professional locksmith to replace them.
• Please ensure there are no obstructions in front of your keypad door locks so that they can be read by each other during programming and usage.
• You can also try to remove the batteries and leave them out for a few hours before re-inserting them. This may resolve any issues that you’re having with it.

However, if this does not work and you cannot get into your house after trying these suggestions, we recommend taking your lock in for repair or replacement by an authorized dealer.

Brinks key lock won’t open.

If your key lock won’t open, the first thing to check is that the key is inserted correctly. If it’s not fully inserted into the lock and you try to turn it from this position, you may damage your lock.

Next, check that there is enough space between the lock and the door to retract properly without hitting anything else or being obscured by furniture, etc.

Also, check that no obstructions prevent you from turning or pushing on your bolt, which could stop it from fully retracting before opening.

Brinks lock code is not working.

If your code is not working, there are a few things to check before you begin troubleshooting.

• Check to see if the code is correct. If you recently changed your four-digit combination and can’t get in, it may be because you’ve entered the wrong code. Ensure the numbers match what’s on the lock (and not just what was on your old one).
• Check that the battery isn’t dead or installed incorrectly. If your battery is dead, this could be an easy fix. Just replace the old batteries with four new AA batteries.

If you still can’t get in, it may be time to call a locksmith. They will come out and inspect your lock to see if anything is wrong with it—they might even be able to fix the problem immediately!

Brink digital deadbolt is not locking.

If your Brinks digital deadbolt is not locking, here are some things you need to check:

• First, check that the lock is engaged. The deadbolt cannot power on and engage with its battery compartment if it’s not fully locked.
• Next, ensure that your battery is full. It’s worth checking as sometimes batteries are low.
• Inspect your battery for damage or discoloration; if there are any signs of physical damage or corrosion, you must change batteries ASAP.
• Please double-check that your new battery is installed correctly: make sure it’s through in its hole and nothing gets stuck as you push down on both sides simultaneously before installing any cover plates on top of it!
• Check that the lock is not damaged. Look at the inside of your door and ensure there are no cracks or dents, especially around the bolt. If you see any signs of damage, contact a locksmith immediately.
• Make sure that the bolt is extending fully or not. If it isn’t moving all the way out when you use your key to lock or unlock it, try using a screwdriver to push down on it from inside your door until it does. This can signify that something has come loose inside your deadbolt mechanism.

Brinks’ digital deadbolt programming is unsuccessful.

If you have tried to program the lock and it was unsuccessful, there may be a problem with your programming code. Try again slower to verify that you are entering the correct Programming Code. If you have forgotten your Programming Code, try factory resetting your lock to its default settings.

Brinks digital deadbolt Low Battery Warning

Generally, the alkaline batteries should last about a year. But when the Brinks digital deadbolt Battery is low, the Brinks digital deadbolt Low Battery Warning will work.

Brinks digital deadbolt Low Battery Warning is: You will hear ten rapid beeps corresponding with ten red flashes after pressing the programming button, which indicates that the batteries need to be replaced soon.

You must replace the old batteries with four new AA batteries; please do not combine old and new ones.

Please note:

• All settings are retained in the memory when the batteries are removed and replaced.
• The key can still operate the lock even if the batteries are completely dead.

Brinks digital deadbolt programming

Before you attempt to program your Brinks digital deadbolt, you must take a few minutes to read the following Brinks digital deadbolt programming instructions:

• Brinks digital deadbolt programming code: The default programming code is 0000. The programming code is the administrative code for entering lock functions. It does not operate the lock.
• Brinks digital deadbolt user code:  The default user code is 1234. Up to 6 User Codes can be stored. A user code is used to unlock the deadbolt.
• Brinks Programming Button: Used for entering codes, clearing errors, setting functions, and locking the digital deadbolt. LEDs light up this button for visual feedback. Press this button before entering codes to light up the number pad.
• Number Buttons: Used to enter codes and data.
• Cylinder: Retract/Extend the latch bolt into the unit.
• Gasket: Prevents water leakage into the unit.
• Battery Cover: Remove the cover to replace batteries or restore default settings.
• Battery Compartment: Holds 4 AA 1.5V Alkaline batteries.
• R Button: Restores default settings.
• Turn piece: Retract/Extend the latch bolt from the interior.

Please note:

1. After the Brinks digital deadbolt is installed, you must complete the Brinks door handing detection function process before the electronic features of this product will work.
2. All programming (entering functions) has to be done with the deadbolt unlocked and the bolt retracted.
3. All functions begin with entering the Programming Code
4. The “Brinks” Programming Button is used to enter data.
5. Each step of a function programming sequence needs to be completed within 6 seconds.
6. During a programming sequence, the “Brinks” Programming Button turns orange to indicate that you can proceed.

Now, let’s learn how to program Brinks Digital Deadbolt.

Brinks door handing detection function.

It would be best to run this Brinks door handing detection function on the first installation or after a default setting restoration. The motor will not operate; no other programming function can be entered before completing this step.

To use this function:

1. Enter this sequence on the keypad:
2. Enter programming code. The programming code will always be 0000 for this step
3. Press the “Brinks” Programming Button
4. Press the “0” button
5. Press the “Brinks” Programming Button again.
6. You will hear the motor run, then two beeps, and the Brinks Programming Button will flash green twice.

How to change the code on Brinks digital deadbolt?

How to change the code on Brinks lock? This is the most common question about Brinks digital deadbolt programming. You can change user code and programming code on your Brinks digital deadbolt.

To change the programming code on your Brinks Digital Deadbolt, follow these steps:

1. Enter Brinks digital deadbolt programming code.
2. Press the “Brinks” Programming Button
3. Press the “4” button
4. Press the “Brinks” Programming Button.
5. Enter a new programming code.
6. Press the “Brinks” Programming Button.

How to change the programming code on your Brinks Digital Deadbolt?

Please note:

• The programming code is 4-10 digits.
• It is recommended to change the default 0000 programming code.
• Test new programming code by using it to enter another function.

How to add a new user code to Brinks digital deadbolt?

To add a new user code to your Brinks digital deadbolt, follow these steps:

1. Enter Brinks digital deadbolt programming code.
2. Press the “Brinks” Programming Button
3. Press the “1” button
4. Press the “Brinks” Programming Button.
5. Enter a new user code.
6. Press the “Brinks” Programming Button.

How to add a new user code to Brinks digital deadbolt?

Please note:

• The user code is 4-10 digits.
• Up to 6 User Codes can be stored.
• Test the new User code before closing the door.

How to delete a user code from Brinks digital deadbolt?

If you want to delete a user code from the Brinks Digital Deadbolt, follow these steps:

1. Enter Brinks digital deadbolt programming code.
2. Press the “Brinks” Programming Button
3. Press the “2” button
4. Press the “Brinks” Programming Button.
5. Enter the user code to be deleted.
6. Press the “Brinks” Programming Button.

How to delete a user code from Brinks digital deadbolt?

Please note:

• It is recommended to delete the 1234 default user code.
• A user code must be entered before the digital deadbolt will operate electronically.

How to delete all user codes from Brinks digital deadbolt?

To delete all user codes from Brinks digital deadbolt:

1. Enter Brinks digital deadbolt programming code.
2. Press the “Brinks” Programming Button
3. Press the “3” button
4. Press the “Brinks” Programming Button.

How to delete all user codes from Brinks digital deadbolt?

Please note: A new user code must be entered before the digital deadbolt will operate electronically.

How to enable auto lock on Brinks digital deadbolt?

To enable the auto-lock feature on your Brinks digital deadbolt:

1. Enter Brinks digital deadbolt programming code.
2. Press the “Brinks” Programming Button
3. Press the “5” button
4. Press the “Brinks” Programming Button.

How to enable auto lock on Brinks digital deadbolt?

Please note:

• The Autolock feature automatically locks the deadbolt after a specified time delay.
• The default time delay is 30 seconds.
• Enter the programming sequence again to turn Autolock OFF.

How to lock and unlock Brinks digital deadbolt?

• To lock the Brinks digital deadbolt, Press the “Brinks” button. You will hear one beep, and the button will flash green once.
• Enter a user code and press the “Brinks” button to unlock the digital deadbolt.

Please note:

• For the initial setup, the only user code is 1234. The bolt will retract, you will hear one beep, and the button will flash green once.
• If an incorrect user code is entered five times, the lock will time out for 45 seconds for security purposes. The lock can be opened by key during this time.

Brinks digital deadbolt reset

Suppose you’re having trouble with your Brinks digital deadbolt. You may want to reset the digital deadbolt to its original default settings. This may be because you have forgotten the Programming Code or the User Codes.

To factory reset your Brinks digital deadbolt:

1. Remove the battery cover from the Receiver Module and locate the R button.
2. Press the R button for over 5 seconds using a pen or unfolded paper clip until you hear three long beeps.
3. The lock is now reset. The PC is the original 0000, and the only UC is 1234.
4. Before any other function, you must run the Door Handing Detection Function now.

How to reset Brinks digital deadbolt?

Brinks digital deadbolt user manual

Hopefully, you’ve found this guide helpful. If you haven’t, please download and check the following Brinks digital deadbolt user manual for your reference:

• Brinks digital deadbolt user manual PDF
• Brinks Array Smart Deadbolt Manual

Brinks digital Deadbolt customer service

You’ll want to contact customer service to help with your Brinks Digital Deadbolt.

• Brinks Digital Deadbolt customer service phone number: 1-800-562-5625. You can call this number Monday through Friday.
• Brinks digital deadbolt customer service email: [email protected]
• Brinks digital deadbolt website: www.hamptonproducts.com